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Nissan of Torrance

Torrance, CA

Overview
Employees
Reviews
Vehicles
4.5
2,776 Reviews
Welcome to Nissan of Torrance, serving the Torrance area with a wide selection of new Nissan vehicles and quality pre-owned cars, trucks, and SUVs. We welcome the opportunity to serve you, and our goal is to put you behind the wheel of the Nissan that is right for you. Please feel free to browse our new and used inventory, research financing options, or request a quick quote on a vehicle. You can even schedule service or order parts for your vehicle. If there's anything we can help you with, please send us an email or call us at (424) 269-6255. We look forward to serving you!
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20550 Hawthorne Blvd

Torrance, CA

90503

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Showing 2,776 reviews

March 18, 2023

Very friendly and courtesy. While I waiting for my car to be finished, the service rep made sure I had a coffee and / or water to drink !! More

by martinjcharles54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandez Jones
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hello, thank you for sharing your positive experience! We are happy you enjoyed the hospitality. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 18, 2023

Dealership is too crowded and there’s no parking. When I dropped my car off, I waited at least 5 minutes while staff sat around talking. Rude. More

by Steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paloma Buenrostro
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hello Steven, I would like to get some more details about your experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (310) 536-4000 x2249 or x2225 so we can work towards a resolution. We look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 18, 2023

Our service advisor, Paloma Buenrostro was very helpful, and clearly offered options and advice regarding our questions. Service was completed in a timely manner. Thank you. More

by PMAUTNER57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paloma Buenrostro
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! Until the next time we meet, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 17, 2023

The Servise is excellent. The maintenance on time good they call was excelente. The employed very profesional for all the vest More

by nervy.noguera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Madrigal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mandez Jones, Yvonne Castillo, Paloma Buenrostro
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 17, 2023

The young lady who helped me was awesome, but the wait time was to long More

by SRE1936
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Castillo
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hello, we're happy to hear you had such a positive experience with our team! We do apologize for the wait time; we were short staffed; however currently making some changes that will alleviate that. Thank you again for your feedback as it helps us improve. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 17, 2023

Mistake mistake mistake Mistake mistake mistake Mistake mistake mistake Mistake mistake mistake Mistake mistake mistake Mistake mistake mistake More

by TIMOTHY_NELSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mandez Jones
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hi Timothy, we regret to hear that you are displeased with your recent experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (310) 536-4000 x2249 or x2225 if you prefer email ereyes@ntnissan.com to discuss this further. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 17, 2023

They always take care of my vehicle in a timely manner and helpful in keeping me informed. More

by SHANNONSPENCER515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandez Jones, Yvonne Castillo
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hello Shannon, we're happy you found our staff to be so supportive during your experience here at Nissan of Torrance. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 16, 2023

I first had to wait 30 minutes before anyone came out to my car to talk to me and then I had to wait for 4 hours in the dealership. I finally went to inqure what was taking so long and was told it would be More

by SNEAL4009@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paloma Buenrostro
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. We will use your comments to refine our efforts to ensure this issue does not happen again. If there is anything we can do to make up for your experience, please let us know. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 15, 2023

Poor service , I had a scheduled oil change that took 2 hours 30 minutes. Seemed liked I got passed on to a new service advisor that was rude in person and over the phone. He had no peoples skills More

by RALPH3L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mandez Jones
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hello, falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. We have addressed this with Mandez as well and have taken this as an opportunity to coach him. Thank you for providing this information so we can improve upon our services. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 15, 2023

Chris was very helpful at such a stressful time. As a woman, we are often taken advantage of due to not knowing everything regarding cars. He was very thorough with what was being done and why. He p More

by Jessenia Trinidad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hello Jessenia, we're so glad that we were able to go above and beyond by making you feel comfortable during a stressful situation. We completely understand the importance of transparency and thoroughness. We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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