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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,473 Reviews
Call Service Center (310) 536-4000

2,473 Reviews of Nissan of South Bay - Service Center

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October 14, 2024

I had a good service experience. It took less time than expected and Capri was receptive and informative More

by Munegy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Capri Blas
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

Nissan of Torrance responded

Hello, thank you for taking the time to tell us about your recent experience with us. We are glad to hear that Capri was receptive and informative during your visit. It is also a plus to have gotten you in and out sooner than expected. We can't wait to see you again. Kind Regards, Elizabeth Reyes Customer Relations Manager

October 14, 2024

I liked the customer service that I recieve d on my last visit. The Manager was helpful. More

by SHERRIBOOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Campos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marcell Saavedra
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

Nissan of Torrance responded

Hello Sherri, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 14, 2024

Good service advisors and a great team. Marcel was great Sto take may car and a great service. More

by DUARTE.BALTAZAR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Lira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lily Bandea
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/A
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Oct 18, 2024 -

Nissan of Torrance responded

Hello Baltazar, we are so pleased you enjoyed your visit to Nissan of Torrance! We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 14, 2024

Good service , berry happy to have a place that I can trust to work on my car, and Jimmy is excelente More

by DMONTOOYA6203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Nissan of Torrance responded

Hello, we are very happy we could provide you with a positive experience! Until the next time we meet, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 12, 2024

Great job and fast. Sent a video to explain the issues, very helpful to understand. More

by Shannon Hambly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Nissan of Torrance responded

Hello Shannon, we are so pleased you enjoyed your visit to Nissan of Torrance! We are happy that you appreciated the video that was sent by our technician to provide you with a better understanding of the required services/repairs. Thank you again for the great review! Until next time, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 12, 2024

Great customer service very reliable and respectful thanks for your help with my vehicle have a wonderful weekend More

by Crystal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Nissan of Torrance responded

Hello Crystal, thank you so much for the positive review! We are happy to hear that our team was reliable and respectful. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 12, 2024

Upon arriving at the service drop no one comes out to help. I had to go inside. And when I did all the service reps we sitting at their desk. More

by JIMVIVEROS33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Nissan of Torrance responded

Hello Jim, we are disappointed to hear that you weren't greeted as promptly as we would have liked as it is important to us that every customer feels welcomed and valued. When you arrived, it appears that our Advisors were engaged in their tasks at their desk, which may have led to a delay in greeting you promptly. This is not typical of our service standards, as we strive to ensure that all customers receive immediate attention upon arrival. You have highlighted an area where we may have room for improvement therefore will be addressed with our team. We apologize for any inconvenience caused by this and hope you are willing to give us the opportunity to improve. Kind Regards, Elizabeth Reyes Customer Relations Manager

October 12, 2024

Service was great they performed the work quickly and notified me when it was ready More

by M.VIVEROS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Nissan of Torrance responded

Hello, we are so pleased you enjoyed your visit to Nissan of Torrance! Thank you again for the great review! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 12, 2024

Mr Burns is very knowledgeable when it comes to what works best with our vehicle, never over sells, always, courteous and pleasant More

by ANGELGROMERO.72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Nissan of Torrance responded

Hi Angel! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. It is always great to hear that Richard is knowledgeable, courteous and pleasant. If you have further needs or questions, please reach out! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 12, 2024

I was there early for my appointment and they took me in and got me out in less than an hour as promised. More

by ITSJONATHANONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Madrigal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Nissan of Torrance responded

Hello Jonathan, we really appreciate your excellent feedback! We are happy to hear that our team was able to get you in and out in less than 1 hour as promised. We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

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