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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,455 Reviews

2,455 Reviews of Nissan of South Bay - Service Center

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April 26, 2025

Chris was pleasant, and to the point! I like that. He listened to my concerns. I wanted to know if I had any Nissan points to use and he went to another computer to check on that. It came More

by CAIN.KIM
Recommend Dealer
Yes
Employees Worked With
Chris at the Torrance dealership service dept
Apr 30, 2025 -

Nissan of Torrance responded

Hello Cain.kim, we're so glad that we were able to go above and beyond your expectations! Thank you so much for sharing your positive comments about Nissan of Torrance! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 25, 2025

I felt that I was overcharged for labor $273 per hour Disposal fee of $7 for an oil charge is too high as well. I will be taking my business elsewhere More

by alowkeen
Recommend Dealer
No
Employees Worked With
Jimmy Vasquez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Vasquez
April 25, 2025

Capri was outstanding in her demeanor and professionalism. While this was my first visit it will not be my last. You team at Torrance Nissan make it a pleasure to take the drive from orange c More

by Gerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Nissan of Torrance responded

Hello Gerry, we're so glad that we were able to go above and beyond your expectations! Reviews such as yours give us motivation and help us ensure we provide high-quality care. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 25, 2025

It was very good service. Marcel was also kind Nissan’s response took so long More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Nissan of Torrance responded

Hello, thank you for sharing your positive experience! We are glad our team could help. We are sorry to hear that it took Nissan (manufacturer) long to answer, but glad it was finally resolved. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 25, 2025

Great service and happy with this dealership. The service department is always helpful with regular maintenance and service on our vehicle. More

by ElaineLaRue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Nissan of Torrance responded

Hello Elaine, reviews like this give us motivation and help us ensure we provide high-quality care. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 25, 2025

No complaints everyone was excellent and professional they answered all my questions and kept me updated More

by FRANKOSEKOWSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Nissan of Torrance responded

Hello, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy we could meet your expectations! We look forward to your next visit! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 25, 2025

I felt that I was overcharged for labor $273 per hour Disposal fee of $7 for an oil charge is too high as well. I will be taking my business elsewhere More

by alowkeen
Recommend Dealer
No
Employees Worked With
Jimmy Vasquez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Vasquez
Apr 30, 2025 -

Nissan of Torrance responded

Hello, thank you for taking the time to leave us feedback about your experience with us. We completely understand your concerns; however, prices are on the rise, and we do our best to stay competitive with all the dealers in our surrounding areas. We also send coupons to our customers quite often and provide discounts when available. We thank you for taking your time to write this review. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 24, 2025

Great customer service. The car key fobs are working perfectly thanks to Chris the Representive. More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfonso Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2025 -

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We are happy to hear that your key fobs are working properly. We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 24, 2025

Excellent tire purchase and installed Back light checked and okayed Light failed fixed next day More

by armrqz
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2025 -

Nissan of Torrance responded

Hello, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy we could fix your light. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 24, 2025

I really like this dealer, is fast service and it was my second time with Richard Burds, great person, kind etc. But I do have a comment about Chris Figueredo, he needs to work on customer service, how to t More

by ORELLANAALMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Nissan of Torrance responded

Hello Alma, thank you for your sincere feedback regarding your experience. We agree that Richard is wonderful and always great to deal with. In regard to Chris, he is one of our most requested Advisors as well, we are not too sure what happened, but we will address this with him as our customer satisfaction is our top priority. Thank you and have a fantastic day! Kind Regards, Elizabeth Reyes Customer Relations Manager

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