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Nissan of Wichita Falls - Service Center

Wichita Falls, TX

4.8
675 Reviews
Call Service Center (940) 691-6888

675 Reviews of Nissan of Wichita Falls - Service Center

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December 21, 2022

The service is very good ! ! I would recommend Nissan to my friends!! They take care of their customers. More

by ROSECHOCKPOYAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachad Moreland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Holt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin King, Mutandwa Machemedze
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Dec 23, 2022 -

Nissan of Wichita Falls responded

Thank you for the wonderful review, Rose! We appreciate your business!

Helpful
December 16, 2022

Oil change went from 24. 95 to 74.95 ... after oil change and truck was washed I had to find out my battery failed... that should have been done while the oil change was being More

by JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2022 -

Nissan of Wichita Falls responded

We appreciate you reaching out. In regards to the old change price, as we discussed this afternoon, the increase in the price of synthetic oil has made it impossible for us to stay at the same rate we had before. This is a nation-wide issue and we are simply keeping up with industry standards, while trying to do the best thing for our clients at the same time. We apologize for the steep increase but it is across the board, not just at our dealership. We do apologize for the oversight of your battery on the inspection report and will address this with the advisor. We were trying to complete the services on your car in the time frame that you required this afternoon and while rushing to make this happen, the battery status was overlooked before presenting you the inspection sheet. Your advisor is a new hire and still learning. This is not an excuse, but hopefully you can understand how mistakes like this are going to happen from time to time while somebody is learning the trade. We do appreciate your business and hope we can do business with you in the future.

Dec 16, 2022 -

JR responded

Never gave anyone a time frame... please do not make a bad situation into a worse one by untruths.

Jan 01, 2023 -

JR responded

Popped my hood open today to check my oil and found the battery clamp/ holder not on my battery but next to it ... they charged me 49.00 to install a battery and didnt finish the job ... guess i will need to go behind them each time i come in ... smh

Helpful
November 24, 2022

This is the best service department in the WF area. Great customer service and great communication throughout the process. More

by G.BODKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Serena Montez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garrett Bodkin
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Nov 25, 2022 -

Nissan of Wichita Falls responded

Thank you for the 5-star review! We are pleased you had such a good experience and appreciate your business!

Helpful
November 22, 2022

Quick friendly service Comfortable waiting area Friendly staff clean environment Organized Enjoyed the free car wash More

by chantyelmo92
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 23, 2022 -

Nissan of Wichita Falls responded

Thank you for the 5-star review! We sincerely appreciate your business!

Helpful
November 20, 2022

Good service they was making sure they get the right parts and they provide the necessary parts to repair the job More

by ERCOOKE8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2022 -

Nissan of Wichita Falls responded

Thank you for the wonderful review! We sincerely appreciate your business!

Helpful
November 14, 2022

Service Depart do very good job. Sales persons are nice and helpful to you and your vehicles. While waiting for your vehicle to be serviced they come check on you in the waiting roo More

by ROSECHOCKPOYAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin King, Dustan Harbour
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Nov 14, 2022 -

Nissan of Wichita Falls responded

Thank you for the wonderful review! We sincerely appreciate your business and value you as a customer!

Helpful
November 12, 2022

Great customer service, and dustan is a great asset to the company. When I realized I had an issue, I contacted him first, because I knew he would take great care of me and help get my situation fixed. Fa More

by Mel7998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Harjo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustan Harbour
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Nov 12, 2022 -

Nissan of Wichita Falls responded

Thank you so much for the wonderful review! We are pleased you had such a great experience with our team, and appreciate your business!

Helpful
November 12, 2022

Dustan makes going there easy and he has always taken care of any issue we have had. More

by clintstevens77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin King, Dustan Harbour
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Nov 14, 2022 -

Nissan of Wichita Falls responded

Thank you for the wonderful review, Clint! We appreciate your business!

Helpful
November 06, 2022

Never disappointed with the service. Looking forward to seeing the crew who knows their customers by name and delivers every time - Dustan is one of them👍 More

by jmurray0520
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Serena Montez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustan Harbour
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Nov 08, 2022 -

Nissan of Wichita Falls responded

Thank you for the wonderful review! We love getting to know all of our customers by name! We sincerely appreciate your business!

Helpful
November 05, 2022

Everyone was very helpful in getting my car serviced. I would highly reccomend Nissan to my friends More

by ANITAGAYLEB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2022 -

Nissan of Wichita Falls responded

Thank you, Ann! We are pleased you had such a great experience with our team and look forward to seeing you again!

Helpful
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