Norm Reeves Ford Superstore

I visited multiple dealers looking for a reliable used car. By far David’s customer service was the most pleasant experience. At no time did I feel pressured. I would recommend anybody to shop here! car. By far David’s customer service was the most pleasant experience. At no time did I feel pressured. I would recommend anybody to shop here! More

Jason was very friendly and made my first car purchase experience super fast & easy! Was very comprehensive about an incident that happened to us & reassured us that everything was okay as long as we didn experience super fast & easy! Was very comprehensive about an incident that happened to us & reassured us that everything was okay as long as we didn’t get hurt! Very understanding staff overall. 10/10 recommend. More

The service writer came to the car at the appointed time and the car was serviced. I had an issue with the keyless entry pad that was replaced under warranty a little over a year ago. The problem was the and the car was serviced. I had an issue with the keyless entry pad that was replaced under warranty a little over a year ago. The problem was the installer did not do a good job and wind got underneath the moulding and ripped it off. The moulding broke in half and the lower half hung on by the electrical connection. The dealer said they only guarantee the work for a year and the car is out of warranty. So now I have to do it myself. The dealer used to wash the car if was dirty (quicky spray it off so it looked decent). Since they changed from Cerritos Ford to Norm Reeves Ford, no quicky washes. And, with this deal about the keyless entry pad, and out of warranty, I am looking for another service provider. I mean, I didn't mind driving from Redondo Beach to Cerritos for service before, but lately it ain't worth it especially when they don't stand behind their work. More

Josh, sales person, was sincerely a positive person and truly excited to show Reeves cars and help me find my dream car, EcoSport. I came in looking for a used car and left with a brand new affordable 2020 truly excited to show Reeves cars and help me find my dream car, EcoSport. I came in looking for a used car and left with a brand new affordable 2020. The process to purchase went smooth and I am so very happy with my new car that suits my needs work wise and personal travel. As I work in 5 counties, I feel safe and am able to carry my files and business tools. Reeves had several maintenance packages available to fit anyone’s financial needs. Easy peasy. Again, I thank Josh and the Reeves Team. Kindest regards, Cynthia More

The service process has changed for the better. No more having to call and get updates on your car. When I took my car in I had constant communication on the status via text. So easy!!!!! Never once di having to call and get updates on your car. When I took my car in I had constant communication on the status via text. So easy!!!!! Never once did I not know the status. The team reached out frequently on the issues and kept me in the loop. It was a 5 star experience. I will bring my car back. More

The time waiting was for finance was way too long, short staff. Felt forced to finance through Ford financial even tho there were other options. Starting rate offered was too high even tho we have really g staff. Felt forced to finance through Ford financial even tho there were other options. Starting rate offered was too high even tho we have really good credit. More

very helpful and very efficient! jason is very friendly he made sure we knew everything before taking the car home. he taught us everything we needed to know! he made sure we knew everything before taking the car home. he taught us everything we needed to know! More

Friendly service appreciate the professionalism. However, bringing the car back took a while. I overheard another service attendant offer a car wash to the client. I wasn’t offer this treatment and had to as bringing the car back took a while. I overheard another service attendant offer a car wash to the client. I wasn’t offer this treatment and had to ask for it. When I received my car back, it was still wet. It almost seem they rushed they the car wash. As far as the service it was good. Same day service which I appreciate it. Asking about my terms and warranty was confusing and I was to direct them towards my service rep which wasn’t available. I wasn’t aware I had to pay for oil change if I have coverage. More

This dealership has been my to go dealer for the past 15 years. This weekend I was a bit disappointed Campoz very poor customer service and friendliness. years. This weekend I was a bit disappointed Campoz very poor customer service and friendliness. More

The customer service was great and truly a humbling experience. Raymond was a superb and kept me informed. Great dude. He made sure that my problem was fixed. And as well, informed me when my next main experience. Raymond was a superb and kept me informed. Great dude. He made sure that my problem was fixed. And as well, informed me when my next maintenance service is due. More