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Norm Reeves Ford Superstore

Cerritos, CA

4.6
2,166 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,166 Reviews of Norm Reeves Ford Superstore

January 10, 2024

Crystal Riviera was great! She was honest and responsive always felt she communicated answers to my questions. Dropped my car off knowing it was in good hands. More

by Emoreno534@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Rivera
Jan 10, 2024 -

Norm Reeves Ford Superstore responded

We're so pleased to hear that you had a great experience with Crystal, Emoreno534@gmail.com! Thanks for bringing your Ford in for service, and we hope to see you in the future for sales or service.

January 09, 2024

Ordered a Ford Maverick Tremor from Norm Reeves Ford and couldn't have had a better experience. Monica Perez and Kevin Limon were great! They were very helpful throughout the entire process and always retur More

by Jose_m_oviedo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Monica Perez, Kevin Limon
Jan 10, 2024 -

Norm Reeves Ford Superstore responded

Thank you so much for choosing Norm Reeves Ford! We're thrilled to hear that Monica Perez and Kevin Limon provided an exceptional experience for your Ford Maverick Tremor purchase. We appreciate your kind words and look forward to serving you again in the future.

January 07, 2024

I am very satisfied with the entire purchasing process of my Bronco Sport. Aaron Carlson was transparent and honest with the price and took care of every transaction detail, providing 5-star service. More

by Aradenia Aguilar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Carlson
Jan 09, 2024 -

Norm Reeves Ford Superstore responded

Thank you for taking the time to share your positive experience! We're thrilled to hear that Aaron provided you with transparent and honest service. Enjoy your new Bronco Sport, and if you have any future automotive needs, we're here for you!

January 05, 2024

Antonio Ybarra has taken excellent care of my vehicle that was in for a warranty transmission repair. It is my first time bringing my truck in for service at this Ford dealership and now I feel confident More

by 302diego
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
Jan 09, 2024 -

Norm Reeves Ford Superstore responded

Thank you for choosing our Ford dealership for your warranty transmission repair. We're delighted to hear about your positive experience, and we look forward to providing top-notch service for your truck in the future.

December 26, 2023

Aaron ran my credit even after he told me he wouldn’t. The lie honestly hurts more than the inquiry More

by Cyboy600
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Aaron
Dec 28, 2023 -

Norm Reeves Ford Superstore responded

Cyrus, we apologize for any misunderstanding you experienced when you elected to apply for credit online and would appreciate the opportunity to discuss this with you if you are willing. Please reach out to Mark Ridener, our General Sales Manager, at 562-405-3570 when it is convenient for you.

November 27, 2023

Josh Vanden Akker is the best auto sales associate I have ever dealt with, he displayed a super excellent level of personalized customer service. I have had three separate transactions now with Josh and the More

by ryuniskis
Recommend Dealer
Yes
Employees Worked With
Josh Vanden Akker
Nov 27, 2023 -

Norm Reeves Ford Superstore responded

We're thrilled to hear about your exceptional experiences with Josh as your auto sales associate! His dedication to providing personalized customer service is truly commendable. We appreciate your kind words, and while you can't give more than 5 stars, we can assure you that your feedback means a lot to us. If there's anything else you need or if you have any questions in the future, please feel free to reach out. Thank you for your continued trust and support!

November 25, 2023

Sold me a used vehicle that needed service the very same day. The car supposedly passed their "inspection" but three of the checklist items have already failed. After seven 45-mile trips my car is in worse More

by atrack7
Recommend Dealer
No
Employees Worked With
"Daisy"
Nov 28, 2023 -

Norm Reeves Ford Superstore responded

We're truly sorry to hear about your negative experience with our dealership. This situation is not in line with the level of service we aim to provide to our customers. Your satisfaction is important to us, and we want to make things right. Please reach out to our General Manager, Dave Holmerud, at 562-405-3500. Thank you.

November 19, 2023

My deal was very smooth and my salesman was very professional. Answered all my questions. More

by parputt65
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Aaron Carlson, George Contakos
Nov 19, 2023 -

Norm Reeves Ford Superstore responded

Thank you for your kind words! We're delighted to hear that you had a smooth experience and that our salesman provided excellent service. If you have any more questions or need assistance in the future, don't hesitate to reach out. Safe travels in your vehicle!

November 14, 2023

Purchased CPO f150 with premium maintenance warranty. Dealership failed to upload warranty to Ford… sol with Ford More

by dmmsgl2
Purchase Time
Recommend Dealer
No
Employees Worked With
Benjy Brown
Nov 17, 2023 -

Norm Reeves Ford Superstore responded

We're sorry to hear that you had a negative experience with our dealership and we would like to speak with you regarding your warranty concerns. Please reach out to Rick Baker, our service director, at 562-405-3550 when it is convenient.

October 20, 2023

Always very helpful and polite. I would recommend this dealer to friends and family, I know they'll be happy. More

by germanaguilar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oliver , David Pulido
Oct 24, 2023 -

Norm Reeves Ford Superstore responded

Thank you for your kind words and recommendation! We're pleased to hear that you've found our team to be helpful and polite. Your satisfaction and willingness to recommend us mean a lot, and we're here to assist your friends and family with their automotive needs whenever they need us.