Norm Reeves Ford Superstore

Last year, we purchased a 2012 Ford Flex at Cerritos Ford, Jorge Velazquez was our sales guy. When we wanted to test drive a 2013 Ford Fusion last weekend, we knew who to go to. Jorge was once again v Ford, Jorge Velazquez was our sales guy. When we wanted to test drive a 2013 Ford Fusion last weekend, we knew who to go to. Jorge was once again very accommodating and patient with us. He was never pushy and always gave an honest opinion when asked for one. Our test drive turned into a purchase, and once again, Jorge made the process so very easy. We were thoroughly pleased with the first numbers he gave us and I have no doubt that he got us the best deal possible. Once we got our keys, he took the time to pair my husband's phone and show us many of the little things that would have taken us forever to find. Thanks to Jorge and his excellent customer service, we've become Ford drivers for life. Also, kudos to Cerritos Ford for the remodel. The place looks great! More

Victor Resendiz was a gentleman from start to finish; he made my wife’s and my experience smooth and entertaining. He provided knowledge, courtesy and understanding. However, the excellent service did not e made my wife’s and my experience smooth and entertaining. He provided knowledge, courtesy and understanding. However, the excellent service did not end there, Fabby Guerra was also a joy to work. I have never had an easier time signing papers. I would highly recommend Cerritos Ford to all, the entire staff was amazing. Cheers! More

The sales person was very helpful and knowledgeable. Answered all the questions we had clearly and was very friendly. I would recommend Jorge Velasquez to other people interested in purchasing a car fr Answered all the questions we had clearly and was very friendly. I would recommend Jorge Velasquez to other people interested in purchasing a car from Cerritos Ford. More

Victor Resendiz was wonderful to work with. Very professional and straight forward. I felt that he had my best interest in mind when helping me reach a decision. Also worked with Manuel Mendez the F professional and straight forward. I felt that he had my best interest in mind when helping me reach a decision. Also worked with Manuel Mendez the Finance Manager who provided me with an equally great experience. I would highly recommend Cerritos Ford. My new car is beautiful and I could not be happier with the service that I received. More

Victor went above and beyond to stay late, and get a car out of detail to show us. He was kind, supportive and funny. The Cadillac Escalade is beautiful, and even though it wasn't a Ford or Lincoln, he kn out of detail to show us. He was kind, supportive and funny. The Cadillac Escalade is beautiful, and even though it wasn't a Ford or Lincoln, he knew so much about the vehicle! The car was in AMAZING condition. They did not negotiate much on the price, but the initial price was extremely fair. The dealership is clean and professional. Salesman are friendly and intelligent, not stalky or clingy. I highly recommend. More

My experience at Cerritos Ford Lincoln dealership has changed my feeling about automobile dealership's. I feel very fortunate to have had a salesman (Victor Ramos) who represented the dealership in a pr changed my feeling about automobile dealership's. I feel very fortunate to have had a salesman (Victor Ramos) who represented the dealership in a professional manner. Mr. Ramos made me feel welcomed and that I was not going to be a victim of sales pressure. I cannot say enough about Mr. Victor Ramos demeanor, he answered every question we had and was more than willing to show us any vehicle we wanted. I have all ready recommended your dealership and Mr. Ramos to friends of ours that are looking for a car. Again thank you. Gene More

From the beginning of my vehicle purchase experience Jorge was very helpful, courteous, and patient. He met all of my needs and expectations. He listened attentively to what I wanted in my new vehicle a Jorge was very helpful, courteous, and patient. He met all of my needs and expectations. He listened attentively to what I wanted in my new vehicle and there was no pressure on his part to make me purchase a car that was not for me. My first contact with him is what made me feel comfortable in purchasing a vehicle from Jorge. I was given a reasonable purchase price for my new vehicle. I would definitely shop and recommend Jorge Velazquez to my friends, family and coworkers. He delivered high quality customer service. He represents Cerritos Ford in a very positive way. I will be a returning customer!!!! More

George was really great! I knew exactly what i wanted when i walked onto their lot and he answer all the questions I had. He didn't try to sell me anything different or get me spend more then i was capa when i walked onto their lot and he answer all the questions I had. He didn't try to sell me anything different or get me spend more then i was capable of. Then when they didn't have the exact car on their lot he went through the trouble of finding me one with a price that matched the numbers he had already drawn up. Even after the purchase George made sure I was completely satisfied with everything and promised to take care of me again when I came back. I wouldn't go anywhere else to by my next car, I plan on going back to my favorite salesman, George! More

The moment we stepped out of our door, there was someone there to assist us with finding the perfect car for us, and his name was Nolan Dempster. He was very helpful and informative. He looked like he knew there to assist us with finding the perfect car for us, and his name was Nolan Dempster. He was very helpful and informative. He looked like he knew what he was doing. Nolan was an excellent salesman and without him we wouldn't have came home with the satisfaction and reassurance. He made the experience of buying a car all the more memorable for the fact that he gave us excellent customer service. We thought he had been doing this job for awhile, but to later find out he had only been working at Ford for a few months. That was a shock because he was truly an outstanding salesman. He was sincere and understanding. He was well to cooperate with us, the customers. Thanks to him, we love Ford and will definitely recommend him and Ford to all our friends and families. More

Salvador Gonzalez submitted an internet price quote to me. I was initially pleased... I got a quick response (I requested internet price quotes from five dealerships, and only three responded, one of whi me. I was initially pleased... I got a quick response (I requested internet price quotes from five dealerships, and only three responded, one of which was Cerritos Ford). Also, the price seemed fair. The problem was when I called to confirm the e-mail document sent to me by Sal Gonzalez, I got a total run-around!! Very sleazy, unprofessional, and dishonest... I was sent a very specific price quote for a vehicle with identified options. One would think you could take the price quote document to the dealership, arrange financing, and away you go, right? WRONG!! Beware... the price quote, even though a written document, was not honored by the dealership. I was told the rebate was only valid for one day (no mention of this on the document), that he "should be able to get me in the ballpark", "come on down... let's talk". I repeatedly asked, give me a yes or no answer, "will you honor your internet price quote??", and he would not say yes. Basically, his price quote was meaningless. I'm thinking of filing a formal complaint with the BBB. I guess I don't need to say I will NOT due business with Cerritos Ford. I hope you don't either! More