Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Norm Reeves Ford Superstore
Cerritos, CA
2,268 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
2,268 Reviews of Norm Reeves Ford Superstore
August 28, 2022
Josh and Joe provided a superb experience and customer service. Both were very transparent and direct regarding the questions, concerns, and and comments we had. Very friendly dealership staff committed t service. Both were very transparent and direct regarding the questions, concerns, and and comments we had. Very friendly dealership staff committed to finding the right car at the right price for the customer! More
by suarezricky00
Employees Worked With
Joe (Finance), Josh Vanden Akker
August 25, 2022
Enrique made the process of leasing my car easy, he was very helpful and informative. He answered all the questions I had. I will absolutely be referring people to him. Thank you, Enrique! very helpful and informative. He answered all the questions I had. I will absolutely be referring people to him. Thank you, Enrique! More
by Seguuuh
Employees Worked With
Enrique Covarrubias
August 21, 2022
I took my 2017 Ford Escape in for service early June 2022 cause I knew I would be transplanting from Calif to South Carolina. Dealt with Ivan Cruz and initially he was great until out of the blue I had a Ma cause I knew I would be transplanting from Calif to South Carolina. Dealt with Ivan Cruz and initially he was great until out of the blue I had a Major Oil leak and needed a repair. Took 2 weeks no communication and I had to keep going to the dealer to find out what was going on with my car. Got the car back 1 day before I was leaving after I went over his head. Gave a BAD service review and was called by Marcella or Marisol from Marketing and was asked to change my review and she would email me a $100 gift card to Sams or Costco since my experience was so bad and she knew I wouldn’t be coming back as I was moving. Well, guess who like a Dummy changed the review and got nothing. Little did she know she caught me while driving and I installed a dash cam and have the conversation on video. I’ll be forwarding to Ford. Sad that I changed my review in June and never heard back except 2 weeks ago when someone called to try to get me to trade in my car, you can figure out how that conversation went! SMH BTW Francisco in Service was great, but I wouldn’t do it again if I had to go back to Calif!!! More
by Rachquel45
Employees Worked With
Ivan Cruz
August 21, 2022
The agency is very good, the service is NOT . .. they did not want to fix my tire with a screw inside, at the top, and they wanted to sell me a new tire for $325, I did not accept and fix my tire .. they did not want to fix my tire with a screw inside, at the top, and they wanted to sell me a new tire for $325, I did not accept and fix my tire for $25 dollars in a tire shop ..and my car had an oil change message, and 2 months ago I had done the service...? The technician did not delete the message. More
by serch
Employees Worked With
yolanda
August 19, 2022
Great customer service. They called me to let me know if my vehicle is ready and wash. I will definitely be coming back for service. Once again expressed great customer serv They called me to let me know if my vehicle is ready and wash. I will definitely be coming back for service. Once again expressed great customer service. More
by Alexlemus247
Employees Worked With
Yolanda Jimenez
