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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,268 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,268 Reviews of Norm Reeves Ford Superstore

August 07, 2022

Best experience ever. George C was amazing throughout the entire process. Special ordered a Mach E and he was extremely helpful since the day we ordered the car to the day More

by Lizbeth26
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Contakos
Aug 08, 2022 -

Norm Reeves Ford Superstore responded

Congrats on your Ford Mach E! We're thrilled to know that George could make your car-buying experience at Norm Reeves Ford a great one. Take care and enjoy!

August 07, 2022

Had an 945am appt for an oil change. Took 45 min past Appointment time just to see an advisor. Then 3+ hours later to complete my oil change. Staff was very nice but unfortunately was t More

by Dazzle4213
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Velazquez, Manny Mendez, Robyn Devis
Aug 08, 2022 -

Norm Reeves Ford Superstore responded

Hello. We sincerely apologize for the length of your wait. We realize your time is valuable and it is our goal to provide you with prompt, reliable service during your visit to Norm Reeves Ford. Please reach out to our Service Director, Juan Prado, at 562-405-3550 if you wish to discuss this further. Thank you very much.

August 06, 2022

Excellent customer service, extremely clean facilities at the service section, Tony Ybarra is the top in that department More

by Georgia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
Aug 08, 2022 -

Norm Reeves Ford Superstore responded

We can't thank you enough for leaving us this fantastic review. Until next time, take care!

August 05, 2022

I had an awesome experience at Ford dealership, Juan and Daniel were very helpful thank you so much. More

by Mary102390
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Prado, Daniel Sanchez
Aug 08, 2022 -

Norm Reeves Ford Superstore responded

You're very welcome, Mary! We're so happy to hear that Juan and Daniel could be of service!

August 04, 2022

Excellent service very friendly wonderful peple The service so faster. When I need info answers faster More

by Karlaloredo80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robyn Devis
Aug 05, 2022 -

Norm Reeves Ford Superstore responded

Thank you so much for the amazing review, Karla! We are so happy to hear that our team could provide excellent service and meet your needs. We'll see you next time!

August 02, 2022

Professional, polite and attentive to your need for a driving out with new vehicle awesome More

by tapia1365
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kia and Mohammed, Manny Mendez, George Contakos
Aug 04, 2022 -

Norm Reeves Ford Superstore responded

Congrats on your new vehicle! We are so happy we could be of assistance. Thank you for choosing Norm Reeves Ford!

August 02, 2022

Rafael and Daniel in Service were extremely helpful. I will bring this vehicle the future when needed. More

by brownEEE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Aug 03, 2022 -

Norm Reeves Ford Superstore responded

Thank you for choosing Norm Reeves Ford and for sharing your recommendation of our work. See you next time!

August 02, 2022

The staff, Rafael Moron, was kind and very communicative. He kept me informed about what was going on with my vehicle. More

by ksnathaniel10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
Aug 03, 2022 -

Norm Reeves Ford Superstore responded

We are so happy we could be of service! Thank you for the 5-star review.

August 02, 2022

We were greeted with courtesy unfortunately don’t know His name. Informed Us of what to expect since We were early for 11:00 appointment I called and spoke to Arthur earlier and thankfully made same da More

by Sandi Ohm-Mendibles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Vanden Akker, Juan Prado
Aug 03, 2022 -

Norm Reeves Ford Superstore responded

We’re so happy our team could be of service and provide a 5-star experience. Thank you for sharing, Sandi. Until next time, take care!

August 02, 2022

Monica Perez is the absolute best! She went above and beyond to help in a tough situation that we were in and put us in a better place. So. Thank you Moinca for going that extra mile. More

by Titio
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Perez and Joe Hijazi, George Contakos
Aug 03, 2022 -

Norm Reeves Ford Superstore responded

We are very happy to hear that Monica was able to work with you and go above and beyond to ensure you had a great car-buying experience. Congrats on the new ride, we look forward to working with you again someday!

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