Norm Reeves Ford Superstore

Other Ford Dealer Service people I talked to says I was extremely over charged on the repair/service I had for my 2015 Ford Explorer Limited - $539.89 to replace 1 headlight bulb, labor only! I supplied th extremely over charged on the repair/service I had for my 2015 Ford Explorer Limited - $539.89 to replace 1 headlight bulb, labor only! I supplied the bulb. Caruso Ford quotes $1,035.04 for 2 headlights parts and labor. Worthington Ford quotes $550.00 labor for 2 headlights and $234.66 each for the bulbs. I should have known... More

Vehicle was in for about 3 weeks , each call I made I was just told I’d get a call back . I was dismissed and not even taken seriously. I had to beg my boyfriend to check in cause I continuously was told id just told I’d get a call back . I was dismissed and not even taken seriously. I had to beg my boyfriend to check in cause I continuously was told id get a call back , to never even be given the time of day. By the time my boyfriend called my car was “ “ “miraculously fixed “ On top of that , they had forgotten an oil change that was due and main reason why it got dropped off to get serviced. Nothing but a sexist boys club at Cerritos ford. More

They have upped their game in customer service in the service area. I was planning on going elsewhere when my warranty was up, now I will reconsider after this last visit. service area. I was planning on going elsewhere when my warranty was up, now I will reconsider after this last visit. More

My car needed a new catalytic converter which took some time to come in but Robin my service rep was very helpful in keeping me updated. My car was ready sooner than expected. time to come in but Robin my service rep was very helpful in keeping me updated. My car was ready sooner than expected. More

I had a great time at Norm Reeves Ford, the staff were really helpful and it was a very quick process. really helpful and it was a very quick process. More

Excellent service and overall experience, which included extended warranty work. No hassles about that at all. Service writer was great with status updates and overall knowledge- extended warranty work. No hassles about that at all. Service writer was great with status updates and overall knowledge- More

I was very pleased with the servicing of my car. I have been coming there for years. I have been coming there for years. More

Helpful whenever I was able to communicate with a representative Ivan Cruz or operator. Thank you representative Ivan Cruz or operator. Thank you More

Incredibly friendly and accommodating. Don’t care for the car but keep buying cars here because of the service. Don’t care for the car but keep buying cars here because of the service. More

I’m very satisfying to get my budget car and that sales person Daniel is very nice and professional assist. person Daniel is very nice and professional assist. More