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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,230 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,230 Reviews of Norm Reeves Ford Superstore

April 17, 2022

My 2015 F-250 Diesel truck was brought in for a check engine light. Eddie the mechanic went above and beyond for customer service. He personally contacted me to keep me up to date with a back ordered par More

by Sprang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie the diesel tech. , Robyn Devis
Apr 18, 2022 -

Norm Reeves Ford Superstore responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

April 17, 2022

Good and timely service. Once appointment was set there was no waiting. A little expensive. More

by avnidadu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Apr 18, 2022 -

Norm Reeves Ford Superstore responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

April 16, 2022

Best service ever , BIG THANKS to ADRIAN GONZALES and MIKE !! thank you to Norm Reeves Ford for fix my ford mustang ! More

by JAIRO LOVOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ADRIAN GONZALES , Mike Gilligan
Apr 18, 2022 -

Norm Reeves Ford Superstore responded

We are pleased to hear that you had an excellent experience with our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise.

April 16, 2022

Ivan Cruz in service department was terrific. Very friendly be and professional. Took care of all my in issues. And thanks to Lincoln for and their CPO warrant that covered all the work on and t More

by mmendez1031
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Cruz
Apr 18, 2022 -

Norm Reeves Ford Superstore responded

We appreciate you taking the time to leave such a positive review. We hope we can be of assistance to you again someday. Take care!

April 14, 2022

Excellent service from technician to the service advisor person who goes the extra mile to help You. Thank you! More

by Jeanethcollins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim O’neil
Apr 15, 2022 -

Norm Reeves Ford Superstore responded

It's a team effort here at Norm Reeves Ford, and we couldn't be happier to see that our team went above and beyond to provide you with the best service possible.

April 14, 2022

It's hard to get a hold of people sometimes, but the service is great. More

by iRBTR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales-Mora, Artie Amaya
Apr 15, 2022 -

Norm Reeves Ford Superstore responded

Thank you for choosing Norm Reeves Ford! We're happy to hear that you had a great experience with our team.

April 13, 2022

It’s an excellent dealer. A a a a a a a a a a More

by superrep111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Prado, Tony Ybarra, Sean Osborne, Rachelle Papadatos, Jose Torres, Daniel Sanchez, Juan Soto, Ray Quintero, Robyn Devis
Apr 13, 2022 -

Norm Reeves Ford Superstore responded

Thank you for the 5-star rating! We appreciate it.

April 12, 2022

Always professional. My husband is a mechanic and he appreciates the honesty and camaraderie with the technicians. More

by Esbishop2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales Mora
Apr 13, 2022 -

Norm Reeves Ford Superstore responded

We appreciate the amazing star rating. Please let us know if there's anything else we can do for you!

April 10, 2022

Norm Reeves sent home a coupon for $129 for a factory Battery. It just so happened that my Battery totally failed. It was Saturday afternoon, so I called the Dealer to make sure Parts had that Battery. T More

by Pete Sabatino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Gonzales
Apr 12, 2022 -

Norm Reeves Ford Superstore responded

You're very welcome! Norm Reeves Ford is happy we could be of service. Thank you for the 5-star review.

April 09, 2022

Norm Reeves Lincoln is thee Best in the Nation we’re returning customer. The experience the professionalism, the knowledge, the explaining, the caring, these gentlemen want to make sure your satisfied b More

by 2022 Lincoln
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos, Joe, Hugo, George, Bryon
Apr 12, 2022 -

Norm Reeves Ford Superstore responded

We love hearing from our returning customers, and we appreciate you taking the time to leave us this 5-star review. Until next time, take care!

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