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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,225 Reviews
Call Dealership (562) 846-1991
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18900 Studebaker Rd

Cerritos, CA

90703

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2,225 Reviews of Norm Reeves Ford Superstore

March 06, 2022

Very friendly and helpful. The experience of finding our new vehicle was not forced or pushy at all. The staff that helped us were all amazing. We love our new car!! More

by Cherylhinkle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilfredo Avalos, John Kang, Israel Rolon
Report | Print
Mar 07, 2022 -

Norm Reeves Ford Superstore responded

We appreciate you taking the time to leave such a positive review, Cheryl! Congrats on the new car!

March 06, 2022

Excellent service writer, Rudy! Excellent service! I bought my car there, only have been there for service. I purchased tires yesterday and Rudy was able to get me a great price More

by Ginny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy
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Mar 07, 2022 -

Norm Reeves Ford Superstore responded

Thanks for the positive feedback on your service visit, Ginny, we love to hear it! If you need anything else, please don't hesitate to reach out to us!

Mar 08, 2022 -

Ginny responded

Thank you! I will be back in. October!

March 06, 2022

Great service, knowledgeable service man (Rafael). All good, would recommend this Dealership to anyone. Purchasing my vehicle was also a pleasant experience. More

by Metzgerrosemarie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael, Juan Prado, Tony Ybarra, Sean Osborne, Rachelle Papadatos, Jose Torres, Daniel Sanchez, Juan Soto, Ray Quintero, Robyn Devis
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Mar 07, 2022 -

Norm Reeves Ford Superstore responded

Thank you for recommending Norm Reeves Ford, we appreciate the 5-star feedback!

March 05, 2022

Not much on the floor to look at very few cars to choose from on the lot More

by johngusc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
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Mar 07, 2022 -

Norm Reeves Ford Superstore responded

Hi John, we appreciate the positive rating and thank you for the feedback. We hope you'll consider visiting Norm Reeves Ford again someday!

March 05, 2022

Very professional, they go out of way to help you in any way possible. Very nice attitude when helping out More

by Jpmedina5725
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robyn Devis
Report | Print
Mar 07, 2022 -

Norm Reeves Ford Superstore responded

Thanks for the lovely review and rating! We are pleased to hear you had a great experience during your visit.

March 05, 2022

Expensive, but they got the job done. Friendly staff, awesome service, I would recommend Norm Reeves. More

by Willow1677
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
Report | Print
Mar 07, 2022 -

Norm Reeves Ford Superstore responded

Thank you for choosing Norm Reeves Ford and providing this positive feedback on our team and service!

March 03, 2022

Will be taking my truck to this place for every single service very professional always kept contact More

by Ruizernesto387
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
Report | Print
Mar 03, 2022 -

Norm Reeves Ford Superstore responded

Thank you for choosing Norm Reeves Ford! We're happy to hear that you had a great experience with our team.

March 02, 2022

Great experience and the car runs great. Thanks for all your help to diagnose and fix More

by Bobgilberttaxman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
Mar 03, 2022 -

Norm Reeves Ford Superstore responded

Thanks for the positive feedback on your service visit, we love to hear it! If you need anything else, please don't hesitate to reach out to us!

March 02, 2022

Sales people are great, but they need to be more transparent with their warrantee policy. More

by C.I.A.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Torres, Robyn Devis
Report | Print
Mar 03, 2022 -

Norm Reeves Ford Superstore responded

Thank you for your review! We're disappointed to hear you were not 100% satisfied with your Norm Reeves Ford experience. If you are interested in speaking with us further about your visit, please reach out to Service Manager, Rachelle Papadatos, at 562-405-3550. Thank you.

March 02, 2022

Quick diagnosis, advocated for extended warranty coverage, and provided daily updates. Rafael was very attentive and texted me regularly. Quick turnaround on repairs. More

by John Kilgore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzalez-Moran
Report | Print
Mar 03, 2022 -

Norm Reeves Ford Superstore responded

Hi John, thank you so much for the 5-star review. We appreciate the feedback!

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