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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,230 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,230 Reviews of Norm Reeves Ford Superstore

March 08, 2022

Hands down, the best experience I have ever had buying a new car! My sales rep, Isaiah Valencia made the experience painless with no “dealer shenanigans.” I had a special order and he was always communicati More

by jcseven
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla Velazquez, Isaiah Valencia
Mar 08, 2022 -

Norm Reeves Ford Superstore responded

Thank you for the glowing review, Jeffrey! We take pride in our customer service and do whatever we can to have our customers leave happy. Congrats on your new car!

March 08, 2022

Was a amazing experience from beginning to end…awesome experience!! We will be back soon. More

by kevincwadley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Vanden Akker
Mar 08, 2022 -

Norm Reeves Ford Superstore responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again.

March 07, 2022

Excellent customer service, Jasmine was very respectful and honest. No one rushed me with a decision making. More

by eg.one12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jasmine Mohamed
Mar 08, 2022 -

Norm Reeves Ford Superstore responded

Thanks so much for rating your experience 5-stars! If there’s anything else we can do to be of assistance, please reach out!

March 07, 2022

Robin in the service department was an excellent listener. She handled the situation superbly. I am a pleased customer. More

by Fmjohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robyn Devis
Mar 08, 2022 -

Norm Reeves Ford Superstore responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

March 06, 2022

Excellent service writer, Rudy! Excellent service! I bought my car there, only have been there for service. I purchased tires yesterday and Rudy was able to get me a great price More

by Ginny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy
Mar 07, 2022 -

Norm Reeves Ford Superstore responded

Thanks for the positive feedback on your service visit, Ginny, we love to hear it! If you need anything else, please don't hesitate to reach out to us!

Mar 08, 2022 -

Ginny responded

Thank you! I will be back in. October!

March 06, 2022

Great service, knowledgeable service man (Rafael). All good, would recommend this Dealership to anyone. Purchasing my vehicle was also a pleasant experience. More

by Metzgerrosemarie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael, Juan Prado, Tony Ybarra, Sean Osborne, Rachelle Papadatos, Jose Torres, Daniel Sanchez, Juan Soto, Ray Quintero, Robyn Devis
Mar 07, 2022 -

Norm Reeves Ford Superstore responded

Thank you for recommending Norm Reeves Ford, we appreciate the 5-star feedback!

March 06, 2022

Service at Norm Reeves was great. Tim was excellent. He cares about his clients. My overall experience was great because it was easy and Tim explained what the recommendations meant. More

by Diana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy O’Neil
Mar 07, 2022 -

Norm Reeves Ford Superstore responded

We are happy to hear that Tim delivered such efficient, top-notch service. Diana! Thank you for choosing Norm Reeves Ford and for sharing your recommendation of our work. See you next time!

March 06, 2022

Very friendly and helpful. The experience of finding our new vehicle was not forced or pushy at all. The staff that helped us were all amazing. We love our new car!! More

by Cherylhinkle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilfredo Avalos, John Kang, Israel Rolon
Mar 07, 2022 -

Norm Reeves Ford Superstore responded

We appreciate you taking the time to leave such a positive review, Cheryl! Congrats on the new car!

March 05, 2022

Very professional, they go out of way to help you in any way possible. Very nice attitude when helping out More

by Jpmedina5725
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robyn Devis
Mar 07, 2022 -

Norm Reeves Ford Superstore responded

Thanks for the lovely review and rating! We are pleased to hear you had a great experience during your visit.

March 05, 2022

Expensive, but they got the job done. Friendly staff, awesome service, I would recommend Norm Reeves. More

by Willow1677
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
Mar 07, 2022 -

Norm Reeves Ford Superstore responded

Thank you for choosing Norm Reeves Ford and providing this positive feedback on our team and service!

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