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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,230 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,230 Reviews of Norm Reeves Ford Superstore

March 05, 2022

Not much on the floor to look at very few cars to choose from on the lot More

by johngusc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Mar 07, 2022 -

Norm Reeves Ford Superstore responded

Hi John, we appreciate the positive rating and thank you for the feedback. We hope you'll consider visiting Norm Reeves Ford again someday!

March 03, 2022

Will be taking my truck to this place for every single service very professional always kept contact More

by Ruizernesto387
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
Mar 03, 2022 -

Norm Reeves Ford Superstore responded

Thank you for choosing Norm Reeves Ford! We're happy to hear that you had a great experience with our team.

March 02, 2022

Great experience and the car runs great. Thanks for all your help to diagnose and fix More

by Bobgilberttaxman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
Mar 03, 2022 -

Norm Reeves Ford Superstore responded

Thanks for the positive feedback on your service visit, we love to hear it! If you need anything else, please don't hesitate to reach out to us!

March 02, 2022

Sales people are great, but they need to be more transparent with their warrantee policy. More

by C.I.A.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Torres, Robyn Devis
Mar 03, 2022 -

Norm Reeves Ford Superstore responded

Thank you for your review! We're disappointed to hear you were not 100% satisfied with your Norm Reeves Ford experience. If you are interested in speaking with us further about your visit, please reach out to Service Manager, Rachelle Papadatos, at 562-405-3550. Thank you.

March 02, 2022

Quick diagnosis, advocated for extended warranty coverage, and provided daily updates. Rafael was very attentive and texted me regularly. Quick turnaround on repairs. More

by John Kilgore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzalez-Moran
Mar 03, 2022 -

Norm Reeves Ford Superstore responded

Hi John, thank you so much for the 5-star review. We appreciate the feedback!

March 01, 2022

Service Adviser provided Excellent service and time of completion promised kept, very knowledgeable and informed of all safety recalls specific to my vehicle that required immediate attention to implement More

by Camacho.g
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
Mar 02, 2022 -

Norm Reeves Ford Superstore responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

March 01, 2022

Norm Reeves always delivers. I have always had a good experience. My advisor Daniel was great. He went above and beyond for me. More

by Rodrigrm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Mar 02, 2022 -

Norm Reeves Ford Superstore responded

Thank you for the kudos! We are delighted to hear that our team continues to deliver exceptional results for our valued guests!

February 27, 2022

I been an on time paying customer going on 5 years. They said it would only take about an hour to discuss options on my lease. After 2.5 hours I left not just because it they didn't keep their promise More

by Felix24hours
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Paez
Mar 01, 2022 -

Norm Reeves Ford Superstore responded

Hello. We are concerned to hear about your experience as this does not reflect the type of customer service we strive to provide at Norm Reeves Ford. If you are willing to discuss your review with us, we’d appreciate it. Please reach out to Mark Ridener, our General Sales Manager at 562-405-3500. Thank you.

February 26, 2022

Dealership is big and its nice and clean. Up to code on Covid. Has variety of vehicles. More

by Perica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Feb 28, 2022 -

Norm Reeves Ford Superstore responded

We can't thank you enough for the positive feedback on our facility, thanks for sharing!

February 25, 2022

Rafeal was amazing as usual. My vehicle needed more work than anticipated. Rafeal took care of it all even… More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael M.
Feb 28, 2022 -

Norm Reeves Ford Superstore responded

Thanks for the kind review and rating, Mary. We'll be sure to pass this along to Rafael!

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