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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,226 Reviews
Call Dealership (562) 846-1991
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18900 Studebaker Rd

Cerritos, CA

90703

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2,226 Reviews of Norm Reeves Ford Superstore

February 20, 2022

Very easy and efficient to work with. Everyone was courteous and knowledgeable. Answered all questions. More

by Len2000
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sandra/Finance, Fabby Guerra, Joseph Calderon, Isaiah Valencia
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Feb 21, 2022 -

Norm Reeves Ford Superstore responded

Thank you for your kind words! We are thrilled that you had a pleasant visit!

February 19, 2022

Very unhappy with the wait time. 3 hour wait for just an oil change and poor communication from the service advisor More

by Sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adrian Gonzalez
Report | Print
Feb 23, 2022 -

Norm Reeves Ford Superstore responded

Hi Sandy. Thank you for sharing the details of your visit, we are very sorry to hear that your oil change appointment took longer than anticipated. Our team prides itself on providing top-notch customer service and are disappointed when we don’t meet those expectations. Please contact our Service Manager, Rachelle Papadatos, at 562-405-3550 if you are interested in discussing this further. Thank you.

February 18, 2022

Happy with the Dealership and people! I have purchased 4 autos and have them service them over the last 35 years. More

by The Truck
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
Report | Print
Feb 18, 2022 -

Norm Reeves Ford Superstore responded

Thanks for always choosing Norm Reeves Ford over the years! We can't wait to see you again!

February 18, 2022

Ivan Cruz in a great Lincoln advisor, continue to make him happy so he can keep us customers happy. More

by Bryansimonson24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Cruz
Report | Print
Feb 21, 2022 -

Norm Reeves Ford Superstore responded

Thanks for the 5-star rating and review, Bryan!

February 18, 2022

Great service at Norm Reeves Ford. Service writer Rudy Wilson was amazing, very professional, kind and friendly! Definitely would return because of Rudy. More

by Kimb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy Wilson
Report | Print
Feb 21, 2022 -

Norm Reeves Ford Superstore responded

We are so pleased to hear you had an excellent experience working with Rudy. We appreciate the amazing rating and we hope to see you again.

February 16, 2022

Great service thank u Daniel Sanchez and your tech team got my car back really fast 👍 More

by Pyrofredyy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Report | Print
Feb 17, 2022 -

Norm Reeves Ford Superstore responded

We appreciate the kind words and 5-star rating, thank you for sharing!

February 16, 2022

Vehicle was in service all week and they never called me to provide status. I had to make several attempts and I finally got status on 4th day. They never offered a loaner, even though I asked for one, t More

by Molina_1970
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Francisco
Report | Print
Feb 17, 2022 -

Norm Reeves Ford Superstore responded

Hello! We apologize that you did not receive any updates from our team while your vehicle was in for service. We are committed to providing top-notch service and would like to ensure your next visit is a 5-star experience. If you’re interested, please contact our Service Manager, Rachelle Papadatos, at 562-405-3550 to discuss. Thank you.

February 15, 2022

Ruddy was the person that helped me. He was very helpful and friendly and when my car was completed he came by to get me 10 minutes before. Great experience! More

by denissecg2002
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruddy
Report | Print
Feb 16, 2022 -

Norm Reeves Ford Superstore responded

Thank you for the kind words and wonderful rating! We strive to provide the best customer service to everyone who visits us. Have an excellent day.

February 13, 2022

Overall great experience. Very helpful and knowledgeable. I would reccoming coming back for my next car More

by ryanjosephguadez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Contakos , Enrique Covarrubias
Report | Print
Feb 14, 2022 -

Norm Reeves Ford Superstore responded

Thanks so much for rating your experience 5-stars! If there’s anything else we can do to be of assistance, please reach out!

February 13, 2022

The back up camera is still not working, after 2(two) recall fix. 2nd time around the interior carpet not vacuum. I don’t know if someone read this, because the same things I complained about is reoccurr More

by Mannysalomon2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
ivan, Rachelle Papadatos
Report | Print
Feb 17, 2022 -

Norm Reeves Ford Superstore responded

Hello! Thank you for reaching out and letting us know there is still an issue with your camera. When you have a chance, please reach out to our Service Manager, Rachelle Papadatos at 562-405-3550 so she can be of assistance. Thank you.

Feb 17, 2022 -

Mannysalomon2 responded

Still waiting for Ivan to call back with my appointment and loaner. I’ll call Rachelle now for assistance.

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