Norm Reeves Ford Superstore

Convenient, freeway close, courteous employees, complimentary shuttle, complimentary car wash, knowledgeable service managers, comfortable waiting areas, clean restrooms. complimentary shuttle, complimentary car wash, knowledgeable service managers, comfortable waiting areas, clean restrooms. More

I was very satisfied with the service that I got! With Norm Reeves dealer in Cerritos! With Norm Reeves dealer in Cerritos! More

Tim in service is great and provides great customer service. He pays great attention to his customers. service. He pays great attention to his customers. More

Ordered a Ford Maverick through this dealer, my salesman Enrique was fantastic throughout the entire process. The dealership promises to not add any market adjustments, but they did add an “optional” paint Enrique was fantastic throughout the entire process. The dealership promises to not add any market adjustments, but they did add an “optional” paint protection package which I was able to remove, but they wouldn’t budge on the $1900 security system they installed without asking. I understand they have some sort of deal with the security system company, but this was a retail order and shouldn’t be subject to their normal “dealer added options” pricing tactics. Aside from that, Enrique and finance manager Sandra were a pleasure to work with and Santa especially took the time to make sure all my paperwork was sorted out for shipping the car to another state. More

Very easy and efficient to work with. Everyone was courteous and knowledgeable. Answered all questions. Everyone was courteous and knowledgeable. Answered all questions. More

Very unhappy with the wait time. 3 hour wait for just an oil change and poor communication from the service advisor 3 hour wait for just an oil change and poor communication from the service advisor More

Happy with the Dealership and people! I have purchased 4 autos and have them service them over the last 35 years. I have purchased 4 autos and have them service them over the last 35 years. More

Ivan Cruz in a great Lincoln advisor, continue to make him happy so he can keep us customers happy. him happy so he can keep us customers happy. More

Great service at Norm Reeves Ford. Service writer Rudy Wilson was amazing, very professional, kind and friendly! Definitely would return because of Rudy. Service writer Rudy Wilson was amazing, very professional, kind and friendly! Definitely would return because of Rudy. More

Vehicle was in service all week and they never called me to provide status. I had to make several attempts and I finally got status on 4th day. They never offered a loaner, even though I asked for one, t to provide status. I had to make several attempts and I finally got status on 4th day. They never offered a loaner, even though I asked for one, they said they could offer me one till they knew what was wrong with the vehicle. More