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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,230 Reviews
Call Dealership (562) 846-1991
View Awards

18900 Studebaker Rd

Cerritos, CA

90703

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2,230 Reviews of Norm Reeves Ford Superstore

February 16, 2022

Great service thank u Daniel Sanchez and your tech team got my car back really fast 👍 More

by Pyrofredyy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
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Feb 17, 2022 -

Norm Reeves Ford Superstore responded

We appreciate the kind words and 5-star rating, thank you for sharing!

February 15, 2022

Ruddy was the person that helped me. He was very helpful and friendly and when my car was completed he came by to get me 10 minutes before. Great experience! More

by denissecg2002
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruddy
Report | Print
Feb 16, 2022 -

Norm Reeves Ford Superstore responded

Thank you for the kind words and wonderful rating! We strive to provide the best customer service to everyone who visits us. Have an excellent day.

February 13, 2022

The back up camera is still not working, after 2(two) recall fix. 2nd time around the interior carpet not vacuum. I don’t know if someone read this, because the same things I complained about is reoccurr More

by Mannysalomon2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
ivan, Rachelle Papadatos
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Feb 17, 2022 -

Norm Reeves Ford Superstore responded

Hello! Thank you for reaching out and letting us know there is still an issue with your camera. When you have a chance, please reach out to our Service Manager, Rachelle Papadatos at 562-405-3550 so she can be of assistance. Thank you.

Feb 17, 2022 -

Mannysalomon2 responded

Still waiting for Ivan to call back with my appointment and loaner. I’ll call Rachelle now for assistance.

February 13, 2022

Overall great experience. Very helpful and knowledgeable. I would reccoming coming back for my next car More

by ryanjosephguadez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Contakos , Enrique Covarrubias
Report | Print
Feb 14, 2022 -

Norm Reeves Ford Superstore responded

Thanks so much for rating your experience 5-stars! If there’s anything else we can do to be of assistance, please reach out!

February 12, 2022

Service was prompt and customer service is really good! The guy handling my car communicated with me every step of the way! More

by greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Prado, Tony Ybarra, Sean Osborne, Rachelle Papadatos, Jose Torres, Daniel Sanchez, Juan Soto, Ray Quintero, Robyn Devis
Report | Print
Feb 14, 2022 -

Norm Reeves Ford Superstore responded

We appreciate you taking the time to leave us this feedback, Greg. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 11, 2022

Very timely in veering vehicle serviced. I asked for a particular service tech and got someone different. Was unhappy about that. More

by Johnson.lucy52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Report | Print
Feb 11, 2022 -

Norm Reeves Ford Superstore responded

Hi Lucy, thank you for taking a moment to share your experience. We are sorry that we were unable to accommodate which service tech you had, but we hope on your next visit that will be different. Have a wonderful day!

February 11, 2022

Very good & honest with customer service for the mantenimiento of my car and Rafael Gonzales is a very good employee for the job More

by clasico6170
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
Report | Print
Feb 14, 2022 -

Norm Reeves Ford Superstore responded

Thank you for the kind words and 5-star rating! We strive to provide the best customer service to everyone who visits us. Have an excellent day.

February 11, 2022

Very nice and helpful and I happy that I chose again norm reeves ford thanks again More

by Deep6forlife
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
Report | Print
Feb 14, 2022 -

Norm Reeves Ford Superstore responded

Thank you for choosing Norm Reeves Ford once again, we are always happy to be of service!

February 10, 2022

The team did a great job with home pickup and delivery. Turn around in one day for all the recall work. Very happy with the whole experience More

by duncanmfrederick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Cruz
Report | Print
Feb 11, 2022 -

Norm Reeves Ford Superstore responded

Happy our team could be of service and provide a 5-star experience. Thank you for sharing. Until next time, take care!

February 09, 2022

Fast easy Carlos’s did a grate job getting us into the truck we been looking for More

by Laradavid19
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Mendez, Carlos Lopez
Report | Print
Feb 09, 2022 -

Laradavid19 responded

Grate job

Feb 10, 2022 -

Norm Reeves Ford Superstore responded

Thanks for the 5-star rating and review!

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