Norm Reeves Ford Superstore

I ordered a new Mustang to be delivered. Because of the backlog it too 6 months to get the car. With Covid, I wanted to do as much of the actual purchase process as possible on-line or on the phone before backlog it too 6 months to get the car. With Covid, I wanted to do as much of the actual purchase process as possible on-line or on the phone before delivery. I called several times wanting to get a head start. But the system apparently isn’t set up that way. So even though I went through the Ford website to pick options (extended warranty, etc.) and made an appointment, it was like they’d never talked to me when I arrived. And they had none of the online data and pricing even though it was theoretically sent to them. 3 hours after I arrived I finished. All the sales people were nice and tried to help, but this wasn’t complicated and should have taken much less time. Especially during Covid times, there needs to be a way to do most of this other than in person. More

I always have a great experience coming to this dealer. Ivan has helped me twice, he gives me great customer service. Ivan has helped me twice, he gives me great customer service. More

The dealership is pleasant, especially the service department. Specifically Rafael Gonzalez and Mike M. They are both pleasant and professional. They treat me like I am their only customer. department. Specifically Rafael Gonzalez and Mike M. They are both pleasant and professional. They treat me like I am their only customer. More

Service tech Rafael was very helpful and kept me informed throughout the service I really appreciate that about him throughout the service I really appreciate that about him More

When it comes to Rafeal getting my truck service ,he truly keeps customer service alive. Thank you Rafeal for keeping the customer service tradition going! truly keeps customer service alive. Thank you Rafeal for keeping the customer service tradition going! More

Isaiah was super friendly and treated my like family! Helped me upgrade to a beautiful gt! Will definitely recommend any of my family members to come with him. Helped me upgrade to a beautiful gt! Will definitely recommend any of my family members to come with him. More

Went in on a Sunday afternoon, took a little while but we were able to close on a deal. Isaiah went above and beyond to get me in a new 2022 Bronco Sport. The whole team at Norm Reeves was awesome and once d were able to close on a deal. Isaiah went above and beyond to get me in a new 2022 Bronco Sport. The whole team at Norm Reeves was awesome and once deal was done, financing was a breeze! Thank you Norm Reeves and Isaiah! More

This was my first Ford purchase. By far it has exceeded my expectations and quality of service in comparison to other dealerships. Jeremy was helpful and informative. my expectations and quality of service in comparison to other dealerships. Jeremy was helpful and informative. More

Great service! Francisco was very kind and professional. He went above and beyond to make sure we were happy! He went above and beyond to make sure we were happy! More

Jorge was very polite and formative and made me feel very safe with this purchase I will be back again thank you norm Reeves Ford safe with this purchase I will be back again thank you norm Reeves Ford More