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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,226 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,226 Reviews of Norm Reeves Ford Superstore

February 01, 2021

Everyone was very helpful and friendly from the moment we arrived on the lot. We were greeted by the David. Every part of buying this car was fabulous! We were given a fair discount, no haggling needed and e More

by How.dust1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pulido
Feb 01, 2021 -

Norm Reeves Ford Superstore responded

Congrats on your new car, happy to hear we could help! Thank you for taking the time to leave an amazing rating, and enjoy your new ride!

January 31, 2021

Outstanding staff helped resolve my issues and great comunication Ivan cruz took care of me through the whole steps of the way he deserves a raise ! More

by Edwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iván Cruz , Josh Vanden Akker, Juan Prado, Artie Amaya, Jose Torres, Juan Soto, Ray Quintero
Feb 01, 2021 -

Norm Reeves Ford Superstore responded

Edwin, thank you for the great 5-star review! We love getting amazing feedback on our team, thanks for Ivan's shoutout!

January 31, 2021

It was another great service experience! Jose was very helpful. He answered all my questions. The service team got my car in and out in a timely manner!👍 More

by Harmonyjean79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Torres
Feb 01, 2021 -

Norm Reeves Ford Superstore responded

We appreciate the kind words and 5-star rating. Thanks for taking the time to share!

January 31, 2021

1st time taking my pre-owned vehicle in for service at Norm Reeves Ford and we had a great experience. They fixed the issue within hours. Rafael even came out and fixed the date setting after work was do More

by Jenny
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ricardo, Rafael
Feb 01, 2021 -

Norm Reeves Ford Superstore responded

Jenny, thanks for providing positive feedback on your recent service visit! Happy to hear our team was able to address all of your issues. Thanks for the 5-star rating!

January 30, 2021

Raymond was very kind and helpful when I brought my vehicle in for service and new tires. He searched for any discounts available and applied them and offered me transportation home so I didn’t have to More

by nellenm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Quintero
Feb 01, 2021 -

Norm Reeves Ford Superstore responded

We appreciate this great review and 5-star rating! Happy to hear of the fantastic service Raymond provided to make your visit go smoothly. Thanks for sharing!

January 29, 2021

Rafael Gonzales made the service very easy and fast. Definitely satisfied with the service. The turnaround time was faster than I expected and I was able to get on with my day. More

by Scstear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
Feb 01, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the 5-star review and feedback on Rafael! We strive to provide all of our customers a wonderful experience. Until your next visit, take care!

January 29, 2021

Ivan Cruz was extremely helpful in aiding me with repairs and updates with my Mustang. He went above and beyond to further assist me by taking the initiative to create a line of great communication with my i More

by Cryptic_lala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Cruz
Feb 01, 2021 -

Norm Reeves Ford Superstore responded

What a wonderful review and feedback on Ivan, thank you for sharing! So pleased to hear he was able to make your entire experience seamless. We appreciate your business, and take care!

January 27, 2021

Tony was my representative maintained good communication rental car was provided all though not expected repairs appear to be correct totally pleased with my experience More

by R sola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
Jan 29, 2021 -

Norm Reeves Ford Superstore responded

Thank you for taking the time to leave us a review and 5-star rating, we appreciate it!

January 26, 2021

Joseph was great. Knowledge and helpful. He ensured we had a nice buying experience. From the beginning to V the end he was there to B make sure we where getting the vehicle we wanted. More

by jennkleinbach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabby Guerra, Joseph Calderon
Jan 27, 2021 -

Norm Reeves Ford Superstore responded

Thank you for this great feedback on Joseph! Happy to hear he was able to help you find the vehicle you wanted, and congrats. Thanks for the 5-star review!

January 26, 2021

We never felt pressured, everyone was nice, taking care to wear masks, keep everything clean, we really like the car, they made it a pleasant experience, we left happy . More

by eloisaarrieta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pulido, Manny Mendez
Jan 27, 2021 -

Norm Reeves Ford Superstore responded

Appreciate this wonderful review, thanks for taking the time to detail your experience with us! Always pleased to hear when customers are satisfied with their visit to Norm Reeves Ford. Thanks for the 5-stars!

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