Norm Reeves Ford Superstore

Jose Torres was very friendly and kept me updated about my car and it's needs. I felt comfortable and not pressured about anything. Thank you! my car and it's needs. I felt comfortable and not pressured about anything. Thank you! More

Our experience purchasing from Norm Reeves Ford Superstore was excellent!! Manny was great to work with and really went above and beyond for us. Manny wasn’t pushy and we appreciated that he let us Superstore was excellent!! Manny was great to work with and really went above and beyond for us. Manny wasn’t pushy and we appreciated that he let us take our time. He kept us well informed. More

So the good and the bad of my experience. My 2015 So the good and the bad of my experience. My 2015 Transit Connect with its 2 year old(to the week) battery died. AAA confirmed a bad cell and that So the good and the bad of my experience. My 2015 Transit Connect with its 2 year old(to the week) battery died. AAA confirmed a bad cell and that my alternator and starter were fine. After jump started, I drove to the closest dealership to get things handled. I got there on a random Thursday morning around 10AM. I waited just over a half hour just to be seen by a service writer. That's the BAD. I've never waited for more than a few minutes at any other dealership just to check in. On the good side, they finished the battery swap in the time they said it would take - about 4 hours later, and because the battery was still under warranty, it was a no money out of pocket visit. Sadly, due to the pandemic, there was no shuttle service - which is odd, because we can still Uber. So actually, my visit did cost me two Uber trips to return to work and back that day, so about $25. I'm just glad to have my rig back on the road, and when this battery dies, it's dry cell time! More

Jason was extremely helpful, patient and knowledgeable. He made this overwhelming experience tolerable. It is obvious that the employees enjoy working there! Thank you, Norm Reeves! He made this overwhelming experience tolerable. It is obvious that the employees enjoy working there! Thank you, Norm Reeves! More

Everyone was very helpful and friendly from the moment we arrived on the lot. We were greeted by the David. Every part of buying this car was fabulous! We were given a fair discount, no haggling needed and e arrived on the lot. We were greeted by the David. Every part of buying this car was fabulous! We were given a fair discount, no haggling needed and everyone was willing to help all along the way. More

Outstanding staff helped resolve my issues and great comunication Ivan cruz took care of me through the whole steps of the way he deserves a raise ! comunication Ivan cruz took care of me through the whole steps of the way he deserves a raise ! More

It was another great service experience! Jose was very helpful. He answered all my questions. The service team got my car in and out in a timely manner!👍 helpful. He answered all my questions. The service team got my car in and out in a timely manner!👍 More

1st time taking my pre-owned vehicle in for service at Norm Reeves Ford and we had a great experience. They fixed the issue within hours. Rafael even came out and fixed the date setting after work was do Norm Reeves Ford and we had a great experience. They fixed the issue within hours. Rafael even came out and fixed the date setting after work was done on my battery. More

Raymond was very kind and helpful when I brought my vehicle in for service and new tires. He searched for any discounts available and applied them and offered me transportation home so I didn’t have to vehicle in for service and new tires. He searched for any discounts available and applied them and offered me transportation home so I didn’t have to wait there. More

Rafael Gonzales made the service very easy and fast. Definitely satisfied with the service. The turnaround time was faster than I expected and I was able to get on with my day. Definitely satisfied with the service. The turnaround time was faster than I expected and I was able to get on with my day. More