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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,230 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,230 Reviews of Norm Reeves Ford Superstore

January 29, 2021

Ivan Cruz was extremely helpful in aiding me with repairs and updates with my Mustang. He went above and beyond to further assist me by taking the initiative to create a line of great communication with my i More

by Cryptic_lala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Cruz
Feb 01, 2021 -

Norm Reeves Ford Superstore responded

What a wonderful review and feedback on Ivan, thank you for sharing! So pleased to hear he was able to make your entire experience seamless. We appreciate your business, and take care!

January 27, 2021

Tony was my representative maintained good communication rental car was provided all though not expected repairs appear to be correct totally pleased with my experience More

by R sola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
Jan 29, 2021 -

Norm Reeves Ford Superstore responded

Thank you for taking the time to leave us a review and 5-star rating, we appreciate it!

January 26, 2021

Joseph was great. Knowledge and helpful. He ensured we had a nice buying experience. From the beginning to V the end he was there to B make sure we where getting the vehicle we wanted. More

by jennkleinbach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabby Guerra, Joseph Calderon
Jan 27, 2021 -

Norm Reeves Ford Superstore responded

Thank you for this great feedback on Joseph! Happy to hear he was able to help you find the vehicle you wanted, and congrats. Thanks for the 5-star review!

January 26, 2021

We never felt pressured, everyone was nice, taking care to wear masks, keep everything clean, we really like the car, they made it a pleasant experience, we left happy . More

by eloisaarrieta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pulido, Manny Mendez
Jan 27, 2021 -

Norm Reeves Ford Superstore responded

Appreciate this wonderful review, thanks for taking the time to detail your experience with us! Always pleased to hear when customers are satisfied with their visit to Norm Reeves Ford. Thanks for the 5-stars!

January 26, 2021

just want to say that David Pollido was awesome. He was professional and helped me get the car I wanted with no pressure at all, I really liked that. I also wanted to thank the rest of the staff that helpe More

by Jose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pulido, John Kang, Jesse Martinez
Jan 27, 2021 -

Norm Reeves Ford Superstore responded

Jose, congrats on your new car! Happy to hear your experience with David and the rest of the team was awesome. We appreciate the 5-star review, and enjoy your new car!

January 26, 2021

Excellent service every time I take my explorer for an oil change.. Raymond is an amazing service rep and I will recommend anyone to come in for their car service needs... More

by serna.sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Quintero
Jan 27, 2021 -

Norm Reeves Ford Superstore responded

Very happy to hear you had a great service visit at Norm Reeves Ford and with Raymond! Looking forward to your next visit. Thanks for taking the time to leave a 5-star review!

January 26, 2021

I was extremely pleased with the service I received. The helped me with a discount for the service I received. Very friendly helpful and informative. More

by Ford owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond
Jan 27, 2021 -

Norm Reeves Ford Superstore responded

Thanks for leaving this positive feedback on your experience with us, great to hear! We appreciate the 5-star review!

January 25, 2021

David was great! He explained a lot about the car features. Then went in and handled all the paperwork with ease. Everything was fantastic from beginning to end and no stress on making the purchase. More

by Flowerpower1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pulido
Jan 25, 2021 -

Norm Reeves Ford Superstore responded

We are very pleased to hear your car purchase was a success and stress-free! Enjoy your new ride, and thank you for the 5-star review!

January 25, 2021

Easy to make appointment and minimal wait. Car was finished as promised and we were kept informed throughout the day. We will be back for future service requirements. More

by Mpaulson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Osborne
Jan 25, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the great review and 5-stars!

January 24, 2021

I was not satisfied. It was very expensive. I will not return there for the next service. Too much money I had to pay them More

by juniorkanyinda1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Sanchez
Jan 29, 2021 -

Norm Reeves Ford Superstore responded

Hello, we regret to hear that you had a negative experience at our dealership. Please give our Service Director, Sean Osborne, a call at 562-405-3580 if you would like to discuss further. Thank you!

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