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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,230 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,230 Reviews of Norm Reeves Ford Superstore

January 22, 2021

This review is for the Norm Reeves Ford (Cerritos) service department. I made an online service appointment via Norm Reeves’ website to have my pickup truck’s oil changed. At the time of the reservati More

by randb43
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Don’t recall name
Jan 29, 2021 -

Norm Reeves Ford Superstore responded

Hello, we are sorry to hear of the inconvenience during your service, and we appreciate you taking the time to share your feedback. Please give our Service Director, Sean Osborne, a call at 562-405-3580 if you would like to discuss further. Thank you!

January 19, 2021

Best experience I've ever had purchasing anything. Zari was enthusiastic about getting me into the right vehicle and securing a great price. She was very professional and quick to jump up when she saw an o More

by Leighton.ledesma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Vanden Akker, Zari Ruiz
Jan 21, 2021 -

Norm Reeves Ford Superstore responded

We appreciate you taking the time to share your positive experience with us, Leighton, and congrats! Enjoy your new ride and thank you for the excellent rating!

January 18, 2021

Jorge was very professional and knowledgeable. Because of his expertise the purchase was seamless. We are mow new customers of Norm Reeves due to Jorge. More

by Mwilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Velazquez, Benjy Brown
Jan 19, 2021 -

Norm Reeves Ford Superstore responded

Congrats on your new vehicle! Thank you for the review and 5-stars!

January 17, 2021

Very pleased to get major alignment repair over Christmas break. Rafael Gonzales-Moran coordinated my service very well including getting the special order parts and getting details for insurance claim. I More

by hougoemail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales-Moran
Jan 19, 2021 -

Norm Reeves Ford Superstore responded

We appreciate the great review and 5-stars, thank you!

January 16, 2021

Wanted to let you know that Jose Torres is top notch.. I brought my car in for service and he totally supported my views around Covid19 expectations. Returned my car on time, earlier actually.. and wanted More

by Joy
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
Jan 19, 2021 -

Norm Reeves Ford Superstore responded

Thanks for sharing your positive feedback, Joy! We appreciate the review and 5-stars!

January 16, 2021

I have had more good experiences here than bad. I was pleasantly surprised they actually were able to get me an appointment within 2 days. Raymond Quintero went above and beyond to make sure I was happy More

by Jay H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Quintero
Jan 19, 2021 -

Norm Reeves Ford Superstore responded

We're happy to hear of your great experience at our dealership, Jay! Thank you for the review and 5-stars!

January 16, 2021

Car was clean when I picked it up, and was informed they needed to order parts. And I have the option of leaving the car and keeping the rental, or bringing it back later More

by larouge123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy Noun
Jan 19, 2021 -

Norm Reeves Ford Superstore responded

Thank you for your review and 5-star rating!

January 13, 2021

Really good overall no complaints and if you’re looking for someone to help you ask neri ellis 💯💯 best man out there, trust his the guys you want in your side More

by Osorioalexis1997
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neri Ellis
Jan 13, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the positive feedback and 5-stars!

January 13, 2021

Neri Elis, sales provide an excellent service. Very patience in answering all my questions. The other team members are very supportive and wonderful as well, Saying "Congratulations!" , mean a lot to More

by Lenson23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neri Ellis
Jan 13, 2021 -

Norm Reeves Ford Superstore responded

We are happy to hear about your experience! Thank you for the great review and 5-stars!

January 12, 2021

This was the first time there for service and comparable to the last place that did my service. They were friendly and did the work for me More

by Karen Benson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Cruz
Jan 13, 2021 -

Norm Reeves Ford Superstore responded

We appreciate the review and 5-stars, Karen! Thank you!

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