Norm Reeves Ford Superstore

This review is for the Norm Reeves Ford (Cerritos) service department. I made an online service appointment via Norm Reeves’ website to have my pickup truck’s oil changed. At the time of the reservati service department. I made an online service appointment via Norm Reeves’ website to have my pickup truck’s oil changed. At the time of the reservation, I was given the option of either dropping my vehicle off or waiting at the dealership while my vehicle was serviced. I chose to wait at the dealership as I had no way to get back home if I dropped the truck off. I arrived at the service department at the appointed time. There was a line of cars. I sat in my vehicle approximately 35-40 minutes waiting to be seen by a service representative. The service representative apologized for the wait and told me it would take 2.5 hours for the oil to be changed on my truck. Why 2.5 hours? Would not the purpose of the appointment be to space the vehicle services out and avoid lengthy waits? Norm Reeves service employees were extremely polite and professional. Due to Covid, I did not want to wait 2.5 hours in the dealership waiting room. I had no way to return home. Norm Reeves offered to pay for an Uber to drive me home. Unfortunately, this also meant I had to pay out of my own pocket for Uber to drive me back to the dealership to pick up my truck. The staff were friendly and I was grateful for the Uber service. On the other hand, it was a major inconvenience and costly. It would have been much easier and quicker to go to JiffyLube. Not sure I’ll go back for another service. More

Best experience I've ever had purchasing anything. Zari was enthusiastic about getting me into the right vehicle and securing a great price. She was very professional and quick to jump up when she saw an o was enthusiastic about getting me into the right vehicle and securing a great price. She was very professional and quick to jump up when she saw an opportunity to sell. She also had an outstanding team to support her but she defiantly needs a better screwdriver. My 1st choice was not Ford but after being told to go online and look at the cars online by Chevy I took a chance on Ford. Norm Reeves did not disappoint only thing I can say I had a problem with is their fear tactic used to get Karr security and wear a mask. I've never been one to fear anything and my beard of microflora is my mask against this sugar coated common cold. Might want to tone it down in the fear aspect of selling but I get it many are scared. More

Jorge was very professional and knowledgeable. Because of his expertise the purchase was seamless. We are mow new customers of Norm Reeves due to Jorge. of his expertise the purchase was seamless. We are mow new customers of Norm Reeves due to Jorge. More

Very pleased to get major alignment repair over Christmas break. Rafael Gonzales-Moran coordinated my service very well including getting the special order parts and getting details for insurance claim. I break. Rafael Gonzales-Moran coordinated my service very well including getting the special order parts and getting details for insurance claim. I was happy to get it back cleaned up nicely and driving great! More

Wanted to let you know that Jose Torres is top notch.. I brought my car in for service and he totally supported my views around Covid19 expectations. Returned my car on time, earlier actually.. and wanted brought my car in for service and he totally supported my views around Covid19 expectations. Returned my car on time, earlier actually.. and wanted to make sure everything was good. More service people like Jose would be valuable assets. Thanks again!!! More

I have had more good experiences here than bad. I was pleasantly surprised they actually were able to get me an appointment within 2 days. Raymond Quintero went above and beyond to make sure I was happy pleasantly surprised they actually were able to get me an appointment within 2 days. Raymond Quintero went above and beyond to make sure I was happy with the timeframe to complete the work. He kept I. Contact with me to give me updates and even stayed a little over until I could pick up my vehicle. My vehicle was cleaned for me and all the work was great. Great job norm reeves and thank you Raymond! More

Car was clean when I picked it up, and was informed they needed to order parts. And I have the option of leaving the car and keeping the rental, or bringing it back later needed to order parts. And I have the option of leaving the car and keeping the rental, or bringing it back later More

Really good overall no complaints and if you’re looking for someone to help you ask neri ellis 💯💯 best man out there, trust his the guys you want in your side for someone to help you ask neri ellis 💯💯 best man out there, trust his the guys you want in your side More

Neri Elis, sales provide an excellent service. Very patience in answering all my questions. The other team members are very supportive and wonderful as well, Saying "Congratulations!" , mean a lot to patience in answering all my questions. The other team members are very supportive and wonderful as well, Saying "Congratulations!" , mean a lot to me. As a whole the service is beyond expectations! More

This was the first time there for service and comparable to the last place that did my service. They were friendly and did the work for me to the last place that did my service. They were friendly and did the work for me More