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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,230 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,230 Reviews of Norm Reeves Ford Superstore

January 01, 2021

Worked nicely with me to get the deal done had a nice experience with little pres Would work again with Daniel Thanks I’m done More

by Gimbel 2
Recommend Dealer
Yes
Employees Worked With
Daniel Rosales
Jan 04, 2021 -

Norm Reeves Ford Superstore responded

Congrats on your new car! Thank you for the great review and 5-stars!

January 01, 2021

The reason that I patronize this Dealership is Mike O'Connor. Mike O'Connor is great. When Mike leave I will find a Dealer closer to my home. More

by rtaaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike O'Connor, Rachelle Papadatos
Jan 04, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the great review and 5-stars!

December 30, 2020

When I called to set an appointment I was thanked for my continued business. That always makes me feel good. I was able to set the appointment for that same day to have my battery replaced. The total cost q More

by Robinauwerda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Jan 04, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the great review and 5-stars, Robin!

December 30, 2020

I thought it would be impossible to help my son finance a good relatively new used car - he lives in LA while his mother and I live in Massachusetts. I was proved wrong! ... by the excellent customer service More

by niccar4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Sandoval, Jesse Martinez, Benjy Brown
Jan 04, 2021 -

Norm Reeves Ford Superstore responded

Congrats on the new car! Thank you for the great review and 5-stars!

December 30, 2020

i was dissapointed to have the manager tell me to push my car to the street. when i had confidential information in my Microsoft Brain in my Ford Fusion 2013 Black. its in my Driveway.. if someone wants to More

by belorriaga4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rafael & another Manager, Sean Osborne, Rafhael Cardoza, Rafael Gonzales
Jan 04, 2021 -

Norm Reeves Ford Superstore responded

Hello, we have attempted to reach out to you multiple times. As explained previously, the concerns with Microsoft would need to be addressed directly with them. Please contact me if you have any questions. Thank you. Service Director, Sean Osborne 562-405-3580

December 29, 2020

I took our 2017 Ford Explorer to Norm Reeves Ford for 2 service recalls and to have the two battery terminal clamps replaced as they had extensive corrosion. Norm Reeves service charged me $476.00 (2 1/2 h More

by Richard Fisler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Torres
Jan 04, 2021 -

Norm Reeves Ford Superstore responded

Mr. Fisler we do apologize for any inconvenience or confusion. The repair was more extensive than replacing both terminals. Based on the amount of corrosion found the wire harness needed to be repaired and spliced. We also offered a 10% discount on the repairs. All charges were explained and authorization obtained before the repairs were completed. Please feel free to reach out with any questions. Thank you. Service Director, Sean Osborne 562-405-3580.

December 28, 2020

Excellent service! Thank you for being honest and helpful. Drove 50 miles, but worth the service! Thank you Carlos. Dealers in the IE should take some notes!! More

by Omar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo in finance, Carlos Lopez
Dec 28, 2020 -

Norm Reeves Ford Superstore responded

Thank you for the great review and 5-stars, Omar!

December 28, 2020

David palito has always help me every time I bought a car he makes it so simple for me to do so he treats me with respect as I treat him with respect he not only sales me cars I consider David my friend More

by Terryanthony788
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pulido
Dec 29, 2020 -

Norm Reeves Ford Superstore responded

Thank you for the great review and 5-stars!

December 27, 2020

Went for front end alignment. Tony was great kept me updated until it was dine. Great job! Thank you my Escape now drives straight down the road More

by larcred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
Dec 28, 2020 -

Norm Reeves Ford Superstore responded

Thank you for the great review and 5-stars!

December 25, 2020

GREAT SERVICEPROFESSIONAL STAFFCINDY WAS FANTASTIC.I GREAT SERVICE PROFESSIONAL STAFF CINDY WAS FANTASTIC. I scheduled an appointment, when I arrived I was greeted immediately my car was serviced & wa More

by stargazercc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy Noun
Dec 28, 2020 -

Norm Reeves Ford Superstore responded

Thank you for the great review and 5-stars!

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