
Norm Reeves Ford Superstore
Cerritos, CA
Filter Reviews by Keyword
By Type
2,230 Reviews of Norm Reeves Ford Superstore
The reason that I patronize this Dealership is Mike O'Connor. Mike O'Connor is great. When Mike leave I will find a Dealer closer to my home. O'Connor. Mike O'Connor is great. When Mike leave I will find a Dealer closer to my home. More
When I called to set an appointment I was thanked for my continued business. That always makes me feel good. I was able to set the appointment for that same day to have my battery replaced. The total cost q continued business. That always makes me feel good. I was able to set the appointment for that same day to have my battery replaced. The total cost quoted was what I paid and it was cheaper than another lical Ford dealer. Communication was good theoughout the process and I was in my way after 1.2 hrs. Thank you! More

I thought it would be impossible to help my son finance a good relatively new used car - he lives in LA while his mother and I live in Massachusetts. I was proved wrong! ... by the excellent customer service good relatively new used car - he lives in LA while his mother and I live in Massachusetts. I was proved wrong! ... by the excellent customer service provided by Manny Sandoval in sales, Benjy Brown in finance, and Manager Jesse Martinez, who answered a few last minute concerns). Manny stewarded the whole process patiently despite numerous calls from both parents ( I was a bit of a pest along the way ( due to the 3000 mile difference in locations)). Manny was professional, as well as amicable throughout. The same can be said for Benjy Brown in finance,and Jesse Martinez, in management. Based on my experience, I highly recommend working with these three at Norm Reeves Ford. Good people and a good company. More
i was dissapointed to have the manager tell me to push my car to the street. when i had confidential information in my Microsoft Brain in my Ford Fusion 2013 Black. its in my Driveway.. if someone wants to car to the street. when i had confidential information in my Microsoft Brain in my Ford Fusion 2013 Black. its in my Driveway.. if someone wants to step up i need to get it towed from this house in Downey, CA 90241.. The nicest thing Sean paid for my UBER Drive Home! More
I took our 2017 Ford Explorer to Norm Reeves Ford for 2 service recalls and to have the two battery terminal clamps replaced as they had extensive corrosion. Norm Reeves service charged me $476.00 (2 1/2 h service recalls and to have the two battery terminal clamps replaced as they had extensive corrosion. Norm Reeves service charged me $476.00 (2 1/2 hours labor) to replace the two battery terminal clamps. You draw your own conclusions More
Excellent service! Thank you for being honest and helpful. Drove 50 miles, but worth the service! Thank you Carlos. Dealers in the IE should take some notes!! helpful. Drove 50 miles, but worth the service! Thank you Carlos. Dealers in the IE should take some notes!! More
David palito has always help me every time I bought a car he makes it so simple for me to do so he treats me with respect as I treat him with respect he not only sales me cars I consider David my friend he makes it so simple for me to do so he treats me with respect as I treat him with respect he not only sales me cars I consider David my friend More
Went for front end alignment. Tony was great kept me updated until it was dine. Great job! Thank you my Escape now drives straight down the road updated until it was dine. Great job! Thank you my Escape now drives straight down the road More
GREAT SERVICEPROFESSIONAL STAFFCINDY WAS FANTASTIC.I GREAT SERVICE PROFESSIONAL STAFF CINDY WAS FANTASTIC. I scheduled an appointment, when I arrived I was greeted immediately my car was serviced & wa GREAT SERVICE PROFESSIONAL STAFF CINDY WAS FANTASTIC. I scheduled an appointment, when I arrived I was greeted immediately my car was serviced & washed on time & was ready when I arrived. Thanks great job. More