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Norm Reeves Genesis of Cerritos - Service Center
Cerritos, CA
246 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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246 Reviews of Norm Reeves Genesis of Cerritos - Service Center
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November 25, 2023
This dealership is definitely profession and well organized to greet customers from my perspective! Thank you for being kind and profession! organized to greet customers from my perspective! Thank you for being kind and profession! More
by jsickin93
Verified Customer
Helpful November 25, 2023
Arrived on time and completed the service within the expected timeframe. My only suggestion is to maybe provide a courtesy reminder text the day before the scheduled visit. expected timeframe. My only suggestion is to maybe provide a courtesy reminder text the day before the scheduled visit. More
by jameslee82
Employees Worked With
Kyle
November 22, 2023
Best Genesis dealership ever! Great service and follow up!!! They always exceed my my expectations! Great service and follow up!!! They always exceed my my expectations! More
by lauracarrow7
Employees Worked With
November 22, 2023
Great service, beautiful dealership, and everyone is knowledgeable about the products and super nice. Service was great. knowledgeable about the products and super nice. Service was great. More
by kcuriel996
November 22, 2023
Great experience. Super easy to get the job done. Glad to get my car serviced here. Super easy to get the job done. Glad to get my car serviced here. More
by David
Employees Worked With
November 20, 2023
The staff acknowledged me quickly and were helpful and polite. The customer lounge was clean and comfortable. Additionally, my vehicle was ready within three time-frame that the Kyle said it would be fini polite. The customer lounge was clean and comfortable. Additionally, my vehicle was ready within three time-frame that the Kyle said it would be finished and ready to pick up. More
by catonyawilson
Employees Worked With
Kyle Predmore
November 19, 2023
good very good repair was very long because of circumstances out of their hands, but the made the process as painless as can be circumstances out of their hands, but the made the process as painless as can be More
by michael.hwang95
November 19, 2023
The staff at Norm Reeves Genesis of Cerritos is always so nice and helpful. Everything is always completed in a timely fashion. nice and helpful. Everything is always completed in a timely fashion. More
by Deandradds
November 19, 2023
Very poor communication. Impossible to directly contact personnel and status not updated as promised. Vehicle damaged during 'repair'. Not all tasks completed as stated. Impossible to directly contact personnel and status not updated as promised. Vehicle damaged during 'repair'. Not all tasks completed as stated. More
by Comm0
November 18, 2023
Great service representative explaining what service would be provided. All work done timely and vehicle was received washed and interior clean. would be provided. All work done timely and vehicle was received washed and interior clean. More
by Leonardnavarro12
