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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

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Reviews
Vehicles
4.6
8,305 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 8,305 reviews

December 09, 2023

Excellent customer service from all employees. Employees have great customer service, they make you feel welcome and they make sure you're satisfy with your vehicle maintenance service. It's beyon More

by ms.hernandez27
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your glowing review! We're delighted to hear that our team provided excellent customer service and exceeded your expectations. We appreciate your loyalty to Cerritos Honda and look forward to serving you in the future.

Helpful
December 08, 2023

She explained what needed to be done and agreed with my decisions. Service was done on time. Only complaint was that the technician moved my seat forward, so i had to readjust. More

by cogito_necrophago
Recommend Dealer
Yes
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Dec 10, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback. We're delighted to hear that the service met your expectations, and we appreciate your understanding. We apologize for any inconvenience with the seat adjustment and will ensure better communication in the future.

Helpful
December 08, 2023

Satisfied Ramiro is very helpful I'm satisfied with his help Ramiro always answer my questions his always respectful More

by Alicia.diaz6461
Recommend Dealer
Yes
Employees Worked With
Ramiro Montes
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Dec 10, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience, [Customer's Name]! We're delighted to hear that Ramiro provided helpful and respectful service. If you have any more questions in the future, feel free to reach out. We appreciate your trust in our dealership!

Helpful
December 08, 2023

Very polite, He explained the service and any recommendations. Best of all excellent customer service. More

by maggieluna03
Recommend Dealer
Yes
Employees Worked With
Aron Gómez
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Dec 10, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team. Providing excellent customer service is our top priority, and we look forward to serving you again in the future.

Helpful
December 08, 2023

It was good Very helpful My experience is always good when I go there Nice More

by buddah2082
Recommend Dealer
Yes
Employees Worked With
Miguel
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Dec 10, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear about your positive experiences at our dealership. We appreciate your trust and look forward to serving you again in the future.

Helpful
December 08, 2023

Very knowledgeable and courteous. Kept me updated as to the progress of the repair. Good More

by rshimamoto4
Recommend Dealer
Yes
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Dec 10, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our service team. Your satisfaction is our priority, and we appreciate your trust in our dealership. Safe travels!

Helpful
December 08, 2023

I brought my car top of the line , and I have a good battery clamp and nice hand break, maybe they thinking I’m not gonna notice the changes . But I ignore it. More

by jeromedulay12171
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback. We appreciate your business and are committed to ensuring your satisfaction. If you have any concerns, please feel free to reach out to our team, and we'll be happy to address them for you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

Helpful
December 08, 2023

Honda Cerritos is always on top of there game, they figure out situations and give you there best option for your car! More

by Azanette11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Trieu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Atienzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Abolssedgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Novak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Santana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear about your positive experience with Honda Cerritos. Our team is committed to providing excellent service and finding the best solutions for our customers. We appreciate your support!

Helpful
December 08, 2023

Great customer service, reliable, knowledgeable. Very happy with the service I received from Thanh!! Dependable, always follow through More

by TT
Recommend Dealer
Yes
Employees Worked With
Thanh Sabitier
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Dec 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with Thanh! We're thrilled to hear that you found our customer service reliable and knowledgeable. We appreciate your business and look forward to serving you in the future.

Helpful
December 08, 2023

Everything ok but the text to tell me the car was ready didn't reach me. I was waiting but no one notified me. However the sales person who helped me with the how-to video etc made up for that. More

by susanmarlett
Recommend Dealer
Yes
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Dec 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback and apologize for the communication oversight. We're glad to hear that our salesperson was able to assist you with the how-to video. Thank you for bringing this to our attention, and we look forward to serving you again.

Helpful
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