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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.6
7,993 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 7,993 reviews

October 04, 2023

Took car there because the tire pressure and air bags are on. Nothing was done. Only want to sale me a battery. I should have gone elsewhere. For the oil change. More

by davcarre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Sanchez
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Oct 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience, and we understand your frustration. Our team is here to address all your automotive needs, and we apologize for any inconvenience. If you'd like to discuss your concerns further, please feel free to reach out. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

Helpful
October 04, 2023

This is the dealership that I’m loyal to. I’m taken care of very well! More

by rjthomassr144
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Oct 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share this feedback! We are thrilled to know that we have earned your trust and we look forward to working with you more!

Helpful
October 04, 2023

Norm Reeves Honda is the only service place I take my Honda since last thirty years. I trust the technicians here. More

by kbudhia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Marquez (service advisor)
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Oct 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your loyalty and trust in our service for the past thirty years. We value long-term relationships with our customers and are dedicated to providing reliable service. If you ever need any further assistance or have questions in the future, please don't hesitate to reach out.

Helpful
October 04, 2023

Christy went above and beyond my expectations. Will definitely recommend her to friends and family! More

by nessadugay
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear about your positive experience with Christy. Going above and beyond to exceed expectations is what we aim for, and we appreciate your recommendation. If you or your friends and family have more automotive needs in the future, please don't hesitate to reach out.

Helpful
October 03, 2023

Great Customer Service. Always has what I need every time I’m looking for a new car. More

by morena2981
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Kelly Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your kind words and loyalty as a customer at Norm Reeves Hyundai. Providing great customer service and having the right car options available for you is always our priority. If you ever have any more automotive needs or questions, please feel free to reach out.

Helpful
October 03, 2023

Kim Kelly is amazing! I have been dealing with Kim for years. Great Service every time! More

by Jesse Valenzuela
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Kelly Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : EJ
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Oct 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your continued support and kind words for Kim Kelly at Norm Reeves Hyundai! We're thrilled to hear that you've had great service with Kim over the years. Your loyalty is greatly appreciated, and we're here to assist you whenever you need us.

Helpful
October 03, 2023

This dealership is clean and organized. Their staff is easy to work with, and they seem to know their job. More

by el_vyz70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Than
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Oct 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your positive feedback about our dealership's cleanliness, organization, and knowledgeable staff. Providing a seamless and pleasant experience for our customers is our priority. If you ever have more questions or need assistance in the future, feel free to reach out. We're here to help with all your automotive needs.

Helpful
October 03, 2023

Thanks Anthony for going above and beyond to ensure my vehicle was properly serviced. Appreciated. More

by ortega1729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
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Oct 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

You're very welcome! We're delighted to hear that Anthony provided you with exceptional service and ensured your vehicle was properly taken care of. If you have any more automotive needs or questions in the future, don't hesitate to reach out. Safe travels, and we appreciate your business!

Helpful
October 03, 2023

For the amount that I paid which was $1550. 00 they could have replaced the fender retainer clips that were missing. Fifty percent of the retainer clips are missing. I’m done with Honda’s especi More

by Paul.wirtz@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trevor but not his fault
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Oct 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience, and we understand your frustration. We strive to provide the best service and use genuine parts whenever possible. We apologize if we fell short of your expectations. Your feedback is valuable, and we aim to improve. If you'd like to discuss your concerns further, please feel free to reach out. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

Helpful
October 03, 2023

Very excellent service thank you Ruben. Keep me updated and sent me messages when car was ready. More

by Janinef39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rubén Marquez
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Oct 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you had an excellent service experience with Ruben and that he kept you well-informed throughout the process. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out.

Helpful
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