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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.6
8,135 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 8,135 reviews

November 04, 2023

Oil change service only and I have to wait 3 hours for my car. Unbelievable! I’m thinking to take my car somewhere else More

by ortegardsr6626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Nov 10, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the inconvenience you experienced with the wait time for your oil change. Your time is valuable, and we appreciate your feedback. We'll work to improve our service efficiency to ensure a more timely experience in the future. Thank you for bringing this to our attention. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

Helpful
November 04, 2023

An absolute pleasure from beginning to end! Had a great experience. Neal is a great salesman. Will buy from Norm Reeves again. More

by tmoranjr61
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neal Abolssedgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you had an absolute pleasure dealing with us! Neal is indeed a great salesman, and we look forward to assisting you with your future automotive needs. Thank you for choosing Norm Reeves!

Helpful
November 04, 2023

Always very helpful, love the people working here they make you feel like family. Thank you More

by Ricardo Corona
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Garduno
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you feel like part of our automotive family! Providing helpful service and making our customers feel welcome is what we strive for. Thank you for your kind words and for choosing our dealership.

Helpful
November 03, 2023

Efficient and customer friendly… accomodating and informed customer of the details of the work. Will not hesitate to get the service again More

by Odie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that you found our service efficient, customer-friendly, and informative. We look forward to serving you again in the future!

Helpful 1
November 03, 2023

My great experience all started with the best salesman! Pedro Serrano. Not pushy, genuine and follow through until the vehicle keys handed over to me!. Could not ask for a better experience with my salesma More

by rita ireland
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pedro Serrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that Pedro Serrano provided you with a great car-buying experience. Your satisfaction is important to us, and we appreciate your feedback. Enjoy your new vehicle!

Helpful
November 03, 2023

My car was completed and was parked in the lot but no one called or text me. I had to personally go ask for the keys. More

by mjperez5791450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
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Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

I'm sorry to hear about your experience. We apologize for any inconvenience and will work to improve our communication in the future. Thank you for your feedback. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

Helpful
November 03, 2023

Friendly, got me in fast, wasn’t happy with results. Told me nothing my wrong More

by claudiabrinkley
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

I'm sorry to hear that you weren't completely satisfied with your recent visit. We value your feedback and would like to learn more about your concerns. Please feel free to reach out to our team so we can address them properly. Thank you for your input. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

Helpful
November 03, 2023

HORRIBLE CUSTOMER SERVICE. NO COMMUNICATION. RIDICULOUSLY LONG WAIT TIMES, I.E., 7.5 HOURS WITH NO COMMUNICATION DURING THAT TIME. More

by moosd1714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Salas
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Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

I'm sorry to hear about your experience. We apologize for any inconvenience you faced, and we appreciate your feedback. We'll work to improve our service and communication in the future. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

Helpful
November 03, 2023

Great service I was given updates on when my car will be ready and anything my car needed or didn't need More

by hernanliberato
Recommend Dealer
Yes
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Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback! Keeping you informed and ensuring your car's needs are met is our top priority. Thank you for choosing us for your automotive service needs.

Helpful
November 03, 2023

Thank you so much Chandika de Silva . ..your Awesome you explained everything so clear to me and helped decide wat was best for me and treated me like family..so understanding. I LOVE MY More

by Joannmerino55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mozrat in finance department from Turkey. He is Awesome and he is very informative and helped me ..thank you
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Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your wonderful feedback! We're delighted to hear that Chandika provided you with excellent service and that you love your CRV 2024 Sport. We appreciate your recommendation and look forward to serving your family and friends in the future. Enjoy your new car!

Helpful
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