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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
10,188 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,188 reviews

September 12, 2024

Had a great experience NormvReeves Honda Superstore Cerritos and Mr. Michael Porter as my point of contact and sales associate. I even traveled from San Diego to purchase my vehicle from them. There wa More

by aangeli425
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're so happy to hear about your positive experience! If you ever need anything in the future, don't hesitate to reach out to Mr. Porter or the rest of our team!

September 12, 2024

Recommended very good personal this is my 3rd car getting here with Norm Reeves Honda More

by concepciondiaz19707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Shahnawaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

It's always a pleasure to hear from repeat customers like yourself! Happy to have you apart of our family!

September 12, 2024

The dealership was very clean and everyone I met was very helpful while I was looking for a vehicle. Thank you to Jose & everyone that helped me. More

by fjd1983
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Olvera
Sep 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank YOU for trusting our team!!

September 12, 2024

I had an appointment to reset the electrical issues on my car, they told me my wait time would be 4 hours, I had an appointment. This is a new car and I have so many electrical issues. I couldn’t wait so I More

by selarubi3s
Service Time
Recommend Dealer
No
Employees Worked With
Jesus Galeana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We understand your frustrations and want to ensure that you are satisfied with your service. We'd like to discuss your experience with us further. Please contact us at a time that works for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 12, 2024

Took 2 hours for an oil change even with appt. 11:15am until 1:20pm More

by ramriez1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
Sep 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We do our best to provide efficient and effective service. We apologize your oil change ran longer than expected. Please contact me to discuss further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 12, 2024

Very nice good customer service satisfied with everything large inventory good vehicle color choice quick checkout More

by rajanjpatel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devon Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Abolssedgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Awesome to hear you had such a positive experience with our team! We look forward to assisting you again in the future!

September 12, 2024

People very nice and try to help as much possible. Last visit still have issue not resolved yet, but working on. More

by dkarls1139
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service and Parts Department
Sep 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're committed to fixing your issue! Thank you for your continued patience and trust!

September 11, 2024

Car service was great, I wish they would try to give better discounts if you get lots of work done to your car. Financial department tried to get me in to trade my car in and get a new car, they said I More

by kimberly.munoz211150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar from auto repair department
Sep 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your kind words for our service experts and invite you to discuss the rest of your experience with us at your earliest convenience. Please get in touch so that we can learn more. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 11, 2024

Great service like always. Made sure everything was good with the car before I was able to leave. Like always Brian Salas great service More

by chernande102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Salas
Sep 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate the 5-star rating! It was a pleasure serving you, and we hope to see you again for any of your future car needs.

September 11, 2024

First time bringing my car to the Cerritos service , my assigned service advisor is Aaron Perez. Left happy with my car serviced and all questions I had were answered . Book your next service appoint More

by castillo.luisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Perez
Sep 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words and the 5 stars! We're always here to help—feel free to reach out anytime.

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