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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
10,333 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,333 reviews

September 12, 2024

Took 2 hours for an oil change even with appt. 11:15am until 1:20pm More

by ramriez1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
Sep 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We do our best to provide efficient and effective service. We apologize your oil change ran longer than expected. Please contact me to discuss further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 12, 2024

Very nice good customer service satisfied with everything large inventory good vehicle color choice quick checkout More

by rajanjpatel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devon Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Abolssedgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Awesome to hear you had such a positive experience with our team! We look forward to assisting you again in the future!

September 12, 2024

People very nice and try to help as much possible. Last visit still have issue not resolved yet, but working on. More

by dkarls1139
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service and Parts Department
Sep 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're committed to fixing your issue! Thank you for your continued patience and trust!

September 11, 2024

Car service was great, I wish they would try to give better discounts if you get lots of work done to your car. Financial department tried to get me in to trade my car in and get a new car, they said I More

by kimberly.munoz211150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar from auto repair department
Sep 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your kind words for our service experts and invite you to discuss the rest of your experience with us at your earliest convenience. Please get in touch so that we can learn more. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 11, 2024

Great service like always. Made sure everything was good with the car before I was able to leave. Like always Brian Salas great service More

by chernande102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Salas
Sep 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate the 5-star rating! It was a pleasure serving you, and we hope to see you again for any of your future car needs.

September 11, 2024

First time bringing my car to the Cerritos service , my assigned service advisor is Aaron Perez. Left happy with my car serviced and all questions I had were answered . Book your next service appoint More

by castillo.luisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Perez
Sep 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words and the 5 stars! We're always here to help—feel free to reach out anytime.

September 11, 2024

The employees that walked by us while we were waiting were very nice. Bryan lied to us. More

by 4everk9pitpeopleds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan service dept.
Sep 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We are concerned about your feedback and would like to learn more about your experience. Please contact us at your earliest convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 11, 2024

I love going to Norm reeves honda Cerritos for my truck service. The service Leo Lazcano provides is amazing makes you want to come back. More

by cgarcia0424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loe lazcano
Sep 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the glowing review! We're delighted you enjoyed your experience, and we look forward to assisting you again in the future.

September 11, 2024

Excellent service, prompt, concise and good accommodation especially to us seniors. No hassles on service advise . Service Advisors were all above par. More

by robertmo983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz, Ramiro Montes
Sep 12, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your kind words and 5-star rating! If you ever need further assistance, don’t hesitate to get in touch.

September 11, 2024

Great customer service by Ty Trieu! He was very patient and helpful with all my questions. This is the third Honda I bought with him. More

by tanyadiep
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ty Trieu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your 5-star rating means the world to us! Let us know how we can continue to assist you in the future.

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