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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,165 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,165 reviews

January 24, 2024

The person who help me was really respectful, answered all my questions, and stay with on contact with me on the progress of my vehicle. More

by Izzy8005
Recommend Dealer
Yes
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Jan 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience! We're delighted to hear that our team member provided excellent service, answered all your questions, and kept you informed throughout the process. We appreciate your trust in our dealership!

January 24, 2024

Had a appointment at 10:30am I waited there because i had no way back home and dealer doesn't provide a lender car. It was 3:30 and my car had not yet been serviced. They told me my car would not need ready More

by aguilar.estefani
Recommend Dealer
No
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Jan 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We sincerely apologize for the inconvenience you experienced with the service delay. Your feedback is important to us, and we'll use your feedback to improve our services. If you would like to discuss this further please reach out to us. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

January 24, 2024

I had a pleasant experience. Thanks I am satisfied with the service. Thank you much. More

by shawsali
Recommend Dealer
Yes
Employees Worked With
Manny
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Jan 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership! We're delighted to hear you had a pleasant experience with our service. Your satisfaction is our priority, and we look forward to assisting you again in the future. Safe travels!

January 24, 2024

Services were completed in a timely manner Very professional and polite I will return again when necessary More

by Dlwarwick2
Recommend Dealer
Yes
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Jan 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our services. We look forward to serving you again in the future. Safe travels!

January 24, 2024

A lot more crowded than usual but the service was good the workers were very professional More

by Daniel.uribe95
Recommend Dealer
Yes
Employees Worked With
Bryan ortiz
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Jan 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback! We appreciate your understanding during busy times and are delighted to hear you had a positive experience with our professional team. We look forward to serving you again!

January 24, 2024

Answered all my questions. Very friendly employees and very insightful. A wonderful experience overall made the process as smooth as possible. More

by alvarez-0116
Recommend Dealer
Yes
Employees Worked With
Jerry Gonzalez
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Jan 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience with our team. If you ever have more questions or need assistance in the future, feel free to reach out. Safe travels!

January 23, 2024

Helpful team very informative and straightforward right to the point. Aren't Pushy and supper nice. More

by rickanaheim98
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our team. If you ever have further questions or need assistance, feel free to reach out. Safe travels!

January 23, 2024

Tire pressures were low when car was returned to me. I’ve been waiting to hear back about wheel replacement since August 2023. I’m paying for a service and expect the service to be done right. More

by s_suhun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Jan 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any inconvenience you've experienced. We understand the importance of prompt service and would like the opportunity to speak with you about this matter. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

January 23, 2024

Manny was very professional, kind, and knowledgeable. You should give Manny a raise for sure. More

by mskristagarcia
Recommend Dealer
Yes
Employees Worked With
Manny
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Jan 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with Manny! We truly appreciate your feedback and are delighted to hear about the professionalism, kindness, and knowledge you encountered. If you have any further comments or suggestions, feel free to reach out.

January 22, 2024

Ty Trieu highly recommend him ! ! He very helpful and excellent customer service. I’m very happy with my new Honda CRV . More

by Kaylantran805
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ty Trieu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

thank you for your kind words and recommendation! We're thrilled to hear that you had a positive experience with Ty and our team and are enjoying your new Honda CRV. If you ever need anything, feel free to reach out. Safe travels!

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