Norm Reeves Honda Superstore Cerritos

The service department demonstrates an overall lack of care & communication and is deficient in quality customer service. A supervisor was requested during all three of my visits and although messages wer care & communication and is deficient in quality customer service. A supervisor was requested during all three of my visits and although messages were taken by receptionists, I never received any follow up communication. Very disappointing for Honda Cerritos. More

Good. Professional My experience with this dealership was good and professional. Anthony was pleasant, it seemed as though he enjoyed doing his job. It wou Professional My experience with this dealership was good and professional. Anthony was pleasant, it seemed as though he enjoyed doing his job. It would be nice if, while waiting complimentary snacks would be available. More

Jerry was attentive and knowledgeable, he explained everything with great detail and he took the time to review and answer any questions we had. He went above and beyond to assist with any questions or everything with great detail and he took the time to review and answer any questions we had. He went above and beyond to assist with any questions or concerns. Amazing customer service all around. More

I was told by Thearon Armstead that makes credit report will not be run more than twice. Also the car needed a headlight replacement and I have yet to hear back from it. Also, Thearon didn't disclose or se will not be run more than twice. Also the car needed a headlight replacement and I have yet to hear back from it. Also, Thearon didn't disclose or seemed to care that I was only provided with ONE keyfob. I had an issue with financing too. For some reason it seemed ok for the finance manager to use his phone and text me my credit app with social and other critical information unencrypted. I still haven't heard from the company that is supposed to be financing me. More

Good Good service polite tech good job nice lady New battery is good car good battery is good car good More

It was very pleasant working with Phil Byrd! He went above and beyond to make purchase of my new car wonderful experience. I will definitely refer he to others! Thank you to Phil again! He went above and beyond to make purchase of my new car wonderful experience. I will definitely refer he to others! Thank you to Phil again! More

Both Susanna Yim and the other helper were kind and understanding. They listened to what we wanted. understanding. They listened to what we wanted. More

Excellent service from a professional and skilled team. Everything went much better than expected. Thank you. Everything went much better than expected. Thank you. More

Okay. Everything works, I just had to wait a little, because my guy was covering for someone else and was dealing with their customers. Everything works, I just had to wait a little, because my guy was covering for someone else and was dealing with their customers. More

It's the most reliable and more fastest place to go take your car and Trevor is an amazing person your car and Trevor is an amazing person More