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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.6
12,105 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 12,105 reviews

September 01, 2026

I dropped off my car at 8am and never received any correspondence until I called in close to 4pm. They never told me what happened with the car, etc. it was covered under warranty but there was anothe More

by merka143
Recommend Dealer
No
Employees Worked With
Leo Lazaro
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Sep 02, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for being candid about your experience. The repair itself is only part of the experience when you’re without your vehicle, and we understand why not hearing anything until you called would be frustrating. We’d like to have the team connect with you directly and learn more about what happened that day. Please reach out when it's convenient for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

September 01, 2026

It was a good experience My visit at norm reeves Honda was a good experience More

by hernandez.derrick17
Recommend Dealer
Yes
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Sep 02, 2026 -

Norm Reeves Honda Superstore Cerritos responded

A good experience gets the green light from us! Derrick, thank you for choosing Norm Reeves Honda and for letting us know your visit left you with a positive impression.

September 01, 2026

Than communicates well and is always open to discuss our concerns. Than is also very accommodating. More

by padallan
Recommend Dealer
Yes
Employees Worked With
Than Sabatier
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Sep 02, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Every good service experience needs someone willing to be a sounding board, and Thanh seems to fill that role well! We appreciate you recognizing his communication, flexibility, and openness to discussing your concerns.

September 01, 2026

Excellent Robert always does an amazing job when I drop off my vehicle. He is attentive to the issues I have and makes sites to take care of them. Consistently going above and beyond. His work ethic is adm More

by Gabriela.salas0415
Recommend Dealer
Yes
Employees Worked With
Robert
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Sep 02, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Going above and beyond has become Robert’s signature move! Gabriela, thank you for recognizing his attention to detail and for sharing how his dedication gives you confidence when your vehicle is in his hands.

September 01, 2026

Check-in was quite fast and I was kept well informed of the work that was done. The estimates were spot on. More

by Cordyhkny2
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
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Sep 02, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Your estimates hit the bullseye! Thank you for recognizing the quick check-in and clear communication, Cordy, and for sharing such a positive five-star experience.

September 01, 2026

Thanh went above and beyond in checking if I had an extended warranty for some very expensive repairs I needed. He stayed on top of communicating with me, and was extremely positive. All around great e More

by cynnasans2
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
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Sep 02, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Thanh put in some serious detective work on your behalf! Thank you for recognizing his effort to investigate your warranty options, stay on top of communication, and keep a positive attitude throughout the process.

September 01, 2026

Darrell was easy to work with and so was Paul. I'm still learning about all the features of the car More

by wfsestito
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2026 -

Norm Reeves Honda Superstore Cerritos responded

A new vehicle comes with a lot to learn, and thankfully you had Darrell and Paul in your corner! Thank you for recognizing how easy they were to work with, and we hope you’re having fun discovering all those new features.

September 01, 2026

It was easy, relatively quick and hassle-free The staff were friendly and made sure we got what we needed. More

by jeffreyptan
Recommend Dealer
Yes
Employees Worked With
Jonathan Del Campo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Del Campo
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Sep 02, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Friendly staff, a relatively quick visit, and getting what you needed all checked off the list! Jeffrey, thank you for recognizing the team and sharing that your experience was an easy one.

September 01, 2026

I had changed the batteries on botjh fobs. They would not work. Had the car towed to Honda. None called, explained to him that I changed the batteries and my fobs no longer work. Instead of ch More

by michele.spitzer
Recommend Dealer
No
Employees Worked With
Mike Barr
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Sep 02, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Michele. We're sorry to hear about the issues with your key fobs. You came in looking for answers, and we regret that you left feeling unheard. Please reach out to us directly so we can discuss what happened. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

September 01, 2026

My steering wheel was moved and left unlocked. Seats moved. Climate settings changed. I did not receive a call or text when my vehicle was done. Representative tried to scare me into other service More

by Elecato
Recommend Dealer
No
Print
Sep 02, 2026 -

Norm Reeves Honda Superstore Cerritos responded

We understand why this visit left you with some concerns. Changes to your vehicle’s settings, not receiving a completion notification, and having additional services recommended can add up to an experience that feels very different from what you expected when you dropped the vehicle off. We’d welcome a conversation with you and the opportunity for management to hear your perspective directly. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

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