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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,162 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,163 reviews

November 20, 2023

Great pre sale experience not so great post sale experience Service after the sale is lacking. More

by tony.salcedo
Recommend Dealer
Yes
Employees Worked With
Ugur Sisman, Ugur Sisman
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Nov 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted you had a great pre-sale experience, and we're sorry to hear about your post-sale experience. We're committed to improving our post-sale service, and your feedback is valuable in helping us do that. Please reach out to discuss any specific concerns you may have. Thank you for your business.

November 20, 2023

good service,friendly,nice speak ,patient ,but little wait for get my new car Thank you and have a great day More

by lanlam77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mazen Abdeh
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words and feedback! We're glad to hear you had a positive experience with our service. We apologize for any wait time, and we'll continue to work on improving your experience in the future. Have a fantastic day!

November 20, 2023

Very nice and understanding, helped with any questions and got us a good deal. Would definitely reccomend More

by bxitlahli1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to have been able to assist you and provide a great deal. Your recommendation means a lot to us. If you ever need anything else, don't hesitate to reach out. Safe driving!

November 20, 2023

Christy is very great and nice person will helped you to get a car that you wanted. She helped me a lot for getting my own car! Excellent customer service I would recommend her to other people. More

by Paula
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled that Christy provided excellent customer service and helped you find the car you wanted. We appreciate your recommendation!

November 19, 2023

Fast, efficient, and got it done in a timely manner to repair my vehicle quickly. More

by ggilbert317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
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Nov 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear about your positive experience with our service! Providing fast and efficient vehicle repairs is our commitment to our valued customers. Thank you for choosing us!

November 19, 2023

Went in describing the issues i was having with my car. In the same day they were able to return my vehicle back to me diagnosing the issue and solving it. So satisfied with the team at Cerritos. More

by elyjose
Recommend Dealer
Yes
Employees Worked With
Ramiro Montes
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Nov 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to have been able to promptly diagnose and resolve the issue with your car. Thank you for choosing Cerritos, and we're here for any future automotive needs you may have. Drive safely!

November 18, 2023

The service reps were prompt and efficient. My car took slightly longer than promised but they took me without an appointment so that was OK. More

by Nunya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Nov 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're glad to hear that our service reps were prompt and efficient. We appreciate your understanding about the slight delay, and we're always here to accommodate your needs, even without an appointment. Drive safely!

November 18, 2023

Service was on time vs a 3 hr wait in k look as oil change. More

by gamboia.val57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Nov 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Hello, thank you for taking the time to share your feedback for our service department. We are glad to hear your service was on time and we will continue working to provide efficient services

November 18, 2023

Thank you to Raymond he helped me in every way he could 😊 I love my new car More

by emendoza0961
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Tabatabai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're glad to hear that our service reps were prompt and efficient. We appreciate your understanding about the slight delay, and we're always here to accommodate your needs, even without an appointment. Drive safely!

November 18, 2023

You guys didn't want to fix my splash guard that your technician left loose. xxxxxxxx More

by amarobryan7
Recommend Dealer
No
Employees Worked With
Neal Abolssedgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neal Abolssedgh
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