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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,173 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,173 reviews

November 14, 2023

He has great customer service skills and he always there to help if you have any questions he is the best customer service person More

by latishalewinson7940
Recommend Dealer
Yes
Employees Worked With
Trevor
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Nov 15, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're here to provide excellent customer service and assist with any questions you may have. We appreciate your support!

November 14, 2023

The team is fun to work with and very knowledgeable. Jose and Jose helped us decide on a great 2024 CRV. More

by dc.silvera432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled that you had a great experience with Jose and Jose, and we hope you enjoy your new 2024 CRV. If you ever need anything in the future, don't hesitate to reach out. Drive safely!

November 14, 2023

Norm Reeves Honda had a wide range of options to choose from and they give updates on new deliveries More

by Let
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to offer a wide selection and keep you updated on new arrivals. We appreciate your support!

November 12, 2023

Christy Nuval, excellent service! Friendly and attentive to my questions and concerns. Thanks to Christy I Was successfully able to purchase exactly what I wanted and needed. More

by Catherine Rhodes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear about your excellent service experience with Christy Nuval and her attentiveness to your questions and concerns. It's wonderful to know she played a key role in helping you purchase exactly what you wanted and needed. Thank you for sharing your appreciation!

November 12, 2023

Deal was pretty straightforward and believe me it was the best one.She was very helpful and cooperative with me. Would definitely do business with her and with Cerritos Honda.. More

by Lelos79
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear about your straightforward and satisfying deal at Cerritos Honda, and we truly appreciate your kind words about our helpful and cooperative team member. Thank you for choosing us and we look forward to doing business with you again!

November 12, 2023

I appreciate your team service, they was extraordinarily. I hope you continue with this environment. Thank you More

by martha24125us
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Costumer service
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Nov 13, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're incredibly grateful for your kind words and thrilled to hear about your extraordinary experience with our team. Your hope for the continuation of this environment is at the heart of our commitment to service. Thank you for your feedback and support.

November 11, 2023

Good fast It's was very great friendly experience from the start to the end rate clerk very professional customer service thank you More

by betsypin
Recommend Dealer
Yes
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Nov 11, 2023 -

betsypin responded

Verified

November 11, 2023

Aaron was great help. Would recommend him to anyone who is looking for help. Thank you More

by josea07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
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Nov 13, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear about your positive experience with Aaron and appreciate your recommendation. Thank you for your kind words and for choosing our dealership for your needs.

November 11, 2023

Very nice person the service was great. . everyone was very nice the car was wash and clean very well More

by dekelnichols
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear about your great experience with our service, including the cleanliness and wash of your car. Your compliments about the friendliness of our team are greatly appreciated. Thank you for choosing us!

November 11, 2023

I asked them to check if any other repairs were needed, they just send message with pictures of engine, without any explanation or prices. I asked then how much it would be to fix they couldn’t tell me. T More

by mimi27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
pretty much every one at the service department, no one there knows anything
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Nov 15, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear that your experience did not meet your expectations in terms of communication and clarity. We value your feedback and are dedicated to improving our service to ensure a more informative and helpful experience for all our customers. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

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