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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,436 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,436 reviews

December 09, 2023

She explained what needed to be done and agreed with my decisions. Service was done on time. Only complaint was that the technician moved my seat forward, so i had to readjust. More

by cogito_necrophago
Recommend Dealer
Yes
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback. We're delighted to hear that the service met your expectations, and we appreciate your understanding. We apologize for any inconvenience with the seat adjustment and will ensure better communication in the future.

December 09, 2023

Overall an ok experience, just wished we had a few updates when leaving the vehicle at the dealership More

by alfredogama37
Recommend Dealer
Yes
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Dec 12, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience. We'll work on enhancing our communication during service visits. Your input helps us improve. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

December 09, 2023

Satisfied Ramiro is very helpful I'm satisfied with his help Ramiro always answer my questions his always respectful More

by Alicia.diaz6461
Recommend Dealer
Yes
Employees Worked With
Ramiro Montes
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience, [Customer's Name]! We're delighted to hear that Ramiro provided helpful and respectful service. If you have any more questions in the future, feel free to reach out. We appreciate your trust in our dealership!

December 09, 2023

Another great experience. Always an easy process. I would highly suggest friends and family visit Norm Reeves Cerritos More

by durep69
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Magana
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership! We're thrilled to hear you had another great experience. We appreciate your recommendation and look forward to assisting your friends and family as well. Safe travels!

December 09, 2023

It was good, I just didn't feel like much negotiation was done to help me, but it was good overall. More

by anaid_999
Recommend Dealer
Yes
Employees Worked With
Meysam Kaed
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meysam Kaed
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback! We're glad to hear you had an overall positive experience. We appreciate your input on the negotiation process and will use it to continually improve our services. If you have any further concerns, please feel free to reach out.

December 08, 2023

Great customer service, reliable, knowledgeable. Very happy with the service I received from Thanh!! Dependable, always follow through More

by TT
Recommend Dealer
Yes
Employees Worked With
Thanh Sabitier
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Dec 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with Thanh! We're thrilled to hear that you found our customer service reliable and knowledgeable. We appreciate your business and look forward to serving you in the future.

December 08, 2023

Everything ok but the text to tell me the car was ready didn't reach me. I was waiting but no one notified me. However the sales person who helped me with the how-to video etc made up for that. More

by susanmarlett
Recommend Dealer
Yes
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Dec 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback and apologize for the communication oversight. We're glad to hear that our salesperson was able to assist you with the how-to video. Thank you for bringing this to our attention, and we look forward to serving you again.

December 08, 2023

Excellent Customer Service! I really felt that the staff showed me that they cared, like I was family. For that I am so gratetful..! More

by dollywelch1
Recommend Dealer
Yes
Employees Worked With
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Pork
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Dec 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear about your positive experience and appreciate your trust in us. We look forward to serving you like family for years to come.

December 08, 2023

Service and repairs were done within a great timeframe. The whole process was extremely easy. More

by Ulygaf
Recommend Dealer
Yes
Employees Worked With
Michael Barr
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with our service and repairs! We're delighted to hear that the process was easy for you. We appreciate your trust in our dealership.

December 08, 2023

Excellent service, extremely satisfied. The care & service were outstanding. Mr Aaron was very helpful, listener & respectful. More

by Yemirudemirew
Recommend Dealer
Yes
Employees Worked With
Mr Aaron
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're thrilled to hear about your excellent experience with Mr. Aaron and our team. Your satisfaction is our top priority, and we look forward to serving you again in the future.

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