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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,332 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,332 reviews

November 26, 2023

I had a fantastic experience at this dealership! The staff was friendly, knowledgeable, and went above and beyond to make sure I found the right car for my needs. I would definitely recommend this d More

by Kathy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pedro Serrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the glowing review, Kathy! We're glad to hear that our team made your visit with us special.

November 26, 2023

Very professional and fast communication! Definitely recommend! I communicated with her before I came to the store and she delivered what she promised! 👍🏼👍🏼👍🏼 More

by donghwan0309
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your review with us! We're always happy to hear how our team makes for a five-star experience.

November 26, 2023

Good customer service. Helped me get a good deal. The sales make were attentive Thank you More

by topetemaria646
Recommend Dealer
Yes
Employees Worked With
Albert Rosales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert Rosales
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for sharing your review with us! Let us know how we can make your next visit a five star experience!

November 26, 2023

Very helpful and honest definitely someone you can trust will work to get you the best deal. More

by Ricardo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your review, Ricardo! We're glad to know our team gave you a five star treatment.

November 25, 2023

Service person was prompt with responses and called back when he said he would with full explanation to my questions More

by Dgeer0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback with us! We're glad to hear you had a great visit with us.

November 25, 2023

Help was fast service was great would definitely recommend Norms Reeves Honda to anyone who is looking for great services. More

by wphan118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your review with us! We're gad to hear you had a 5-star experience with us.

November 25, 2023

Very good experience, wish it was just a little more organized with the vehicle pickup process. More

by Gaminoarmando00
Recommend Dealer
Yes
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your great review! Please let us know what we can do to ensure the next visit is spectacular, too!

November 25, 2023

My car was there for a whole 2 days and if I wouldn't of called about my car I don't know when any one was going to let me know what was going More

by Lailannie1
Recommend Dealer
No
Employees Worked With
Ruben
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Nov 28, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we are sorry to hear of the inconvenience during your visit, and we appreciate you taking the time to provide feedback. Please give us a call if you would like to discuss it further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

November 25, 2023

Service is always great, but this time, i wasn't updated by my representative. It took 30 mins after the vehicle was ready text, to get my car back. I know i didn't set an appointment, but 6 hrs to be told More

by j.Aceves.149
Recommend Dealer
Yes
Employees Worked With
Brian salas
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Nov 28, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We realize your time is valuable and it is our goal to provide you with prompt, reliable service. Please reach out to us so we can discuss your experience further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

November 25, 2023

I have had a better experiences elsewhere. Service department was great , customer service was so so with the manager . I think his name was Kevin More

by Rvpnancyelite
Recommend Dealer
Yes
Employees Worked With
Customer service manager and Aaron in service
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for sharing your review with us! Let us know how we can make your next visit with us a 5-star experience.

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