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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,188 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,188 reviews

February 22, 2025

Excellent service will be returning for my next car here to this location when I’m ready to trade in my car More

by jice117
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda! We're flattered that you will be returning in the future to trade in your car. In the meantime, we hope that we will see you for your first service appointment, which you can schedule online. Thank you!

February 22, 2025

Excellent customer service , there was a short wait time, no problems during my visit, my car has been running well More

by Ana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
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Feb 24, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's great to hear, Ana! We take our service very seriously so we want the visit to be efficient and fast. We're glad to have met that goal. Thanks so much, and we hope to see you at your next service visit!

February 22, 2025

Manny was a great service provider and dedicated his time to help me understand the process of the service that was going to be done for the day. More

by jaime11250915054
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny
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Feb 24, 2025 -

Norm Reeves Honda Superstore Cerritos responded

When we hear about the dedication of our service providers, we feel so proud, Jaime! Manny will be happy to read this, too. If you'd like to request him in the future, please let us know. Thank you!

February 22, 2025

I was not happy with the service provided, the agent was not helpful at all. My tires are always left with low air everytime I go here. He wasn't helpful and was just trying to sell me stuff for the car. More

by nadinesolis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Raygoza
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Feb 24, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you letting us know about your Honda service visit and your concerns about the inflation in your tires, Nadine. To voice your concerns, please feel free to reach out to us. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com."

February 21, 2025

The service representative Micheal Barr was friendly and helpful. I would highly recommend the location. More

by dcardenasgiron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal Barr
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Feb 24, 2025 -

Norm Reeves Honda Superstore Cerritos responded

A comfortable, friendly environment is our aim! We're pleased that we could deliver that to you with the help of Michael. When you return for service, Michael can serve you once again if you like. Thank you!

February 21, 2025

Great service. The service advisor Ruben Marquez is awesome, knowledgeable, trustworthy, mindful, helpful and very friendly. More

by Dom69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

All these positive adjectives say it all for us, Dom! We're happy that your service visit for your Honda went so well. We will be sure to pass on your compliments to Ruben, and hope that we see you again. Feel free to make your appointment online. Thank you!

February 21, 2025

Excelente el Sr. Ortega una persona muy eficiente. A gran diferencia de un joven que me atendió un día antes no supe su nombre pero lo distingo por unos aritos negro More

by anayana1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ortega
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Feb 24, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Agradecemos que compartas tu experiencia, tanto lo positivo como lo negativo. Nos alegra saber que tu visita fue satisfactoria, pero abordaremos con nuestro equipo de servicio los otros problemas que mencionaste. Muchas gracias, y esperamos verte en otra ocasión para servicio. Si deseas discutir esto con un representante del concesionario, por favor contáctanos. Kevin Harris | Gerente de Relaciones con Clientes | 562-345-9100 | kevin.harris@normreeves.com."

February 21, 2025

I arrived earlier than my scheduled appointment and even though there was a long line of cars waiting for service, my wait time was less than 10 minutes. Joseph Vargas, the rep who helped me, was very nice More

by Gobee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
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Feb 24, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's sounds great! Ten minutes and then three hours sounds like an efficient service visit for your Honda with Joseph's assistance. We're so pleased, and you even received a helpful custom video. Thanks for sharing your story, and we welcome you to come back any time!

February 21, 2025

Fast and good service, was able to get in and get out quickly while getting good service. More

by armdherndz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George,
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Feb 24, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's what we strive to provide when you bring your Honda in for service! It makes us happy that it didn't take too long to get your car back in good shape. Remember that we also have Express Service if you're in a rush and need routine maintenance. Thank you!

February 21, 2025

Re-check of the fuel pump recall It was a re-check of the work done on the eighteenth of February. More

by donnabray0
Recommend Dealer
Yes
Employees Worked With
Mr. Montes.
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Feb 24, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We hope that your Honda is now running well, Donna! Taking care of recall repairs like the fuel pump fix should be a priority, and we're pleased that we could take care of it for you. If you need service in the future, please do not hesitate to reach out. Thank you!

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