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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,340 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,340 reviews

November 05, 2023

I had a 7:40 appointment, my car sat for more than an hour and got it back in 2.5 hours.. You guys would be awesome if a turn around time for an oil change was better.. I can go to jiffy lube and be in a More

by omar-marin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name but he was good
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Nov 10, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the longer wait time you experienced during your recent visit. We appreciate your feedback, and we're constantly working to improve our service efficiency. Your input is valuable, and we'll strive to provide a quicker turnaround time for your future visits. Thank you for bringing this to our attention. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

November 05, 2023

We were shown everything we wanted. He worked on pricing with us. He was very respectful and kind. This was the best car buying experience because of him. More

by ritteramanda0202
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your wonderful feedback! We're delighted to hear that you had the best car buying experience with our team, and we appreciate your kind words about our respectful and kind service. Your satisfaction is our goal, and we're here to assist you with all your automotive needs.

November 04, 2023

Thank you so much Chandika de Silva . ..your Awesome you explained everything so clear to me and helped decide wat was best for me and treated me like family..so understanding. I LOVE MY More

by Joannmerino55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mozrat in finance department from Turkey. He is Awesome and he is very informative and helped me ..thank you
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Nov 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your wonderful feedback! We're delighted to hear that Chandika provided you with excellent service and that you love your CRV 2024 Sport. We appreciate your recommendation and look forward to serving your family and friends in the future. Enjoy your new car!

November 04, 2023

Always very helpful, love the people working here they make you feel like family. Thank you More

by Ricardo Corona
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Garduno
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you feel like part of our automotive family! Providing helpful service and making our customers feel welcome is what we strive for. Thank you for your kind words and for choosing our dealership.

November 04, 2023

Great service I was given updates on when my car will be ready and anything my car needed or didn't need More

by hernanliberato
Recommend Dealer
Yes
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Nov 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback! Keeping you informed and ensuring your car's needs are met is our top priority. Thank you for choosing us for your automotive service needs.

November 04, 2023

Excellent and very professional and exceptionally fast and when my next vehicle maintenance is due I will surely be back More

by Maryruvalcaba
Recommend Dealer
Yes
Employees Worked With
Francisco Garduno
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that you had an excellent and professional experience with us. We look forward to serving you again for your next vehicle maintenance.

November 04, 2023

Would most definitely recommend! Very helpful, understanding. Positive vibes. Great costumer service. Thank you once again. More

by Stephy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diego Cruz
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Nov 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your recommendation! We're thrilled to hear about your positive experience with our helpful and understanding team. Providing great customer service is our priority, and we appreciate your support.

November 04, 2023

They always have the best selections of vehicles to choose from , looking for a new pilot and they had all models available. More

by JDMFL5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diego Cruz
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Nov 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're glad to hear that you found the best selection of vehicles at our dealership! It's our aim to provide a wide range of options for our customers. We hope you enjoy your new Pilot, and if you ever need anything, don't hesitate to reach out. Thank you for choosing us!

November 04, 2023

Michael Barr did a top-notch job taking care of all my needs and requests ! More

by karinspruii22m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Barr service dept
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Nov 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to hear that Michael Barr provided top-notch service and met all your needs and requests. Customer satisfaction is our goal, and we appreciate your positive feedback. Thank you for choosing us!

November 04, 2023

An absolute pleasure from beginning to end! Had a great experience. Neal is a great salesman. Will buy from Norm Reeves again. More

by tmoranjr61
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neal Abolssedgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you had an absolute pleasure dealing with us! Neal is indeed a great salesman, and we look forward to assisting you with your future automotive needs. Thank you for choosing Norm Reeves!

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