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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,340 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,340 reviews

November 02, 2023

This dealership is excellent they are very friendly and they are very helpful. Jojo Bayas was the one who helped me out the most . More

by jesus_rama
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jojo Bayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the kind words! We're thrilled to hear that you had an excellent experience with us and that Jojo Bayas provided you with exceptional assistance. If you ever need anything else, please don't hesitate to get in touch. Safe travels!

November 02, 2023

José was a great! He was helpful and attentive when we were shipping for our new car.He was patient and great at answering all my questions. More

by Stephanie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that José provided you with great assistance and answered all your questions. If you ever need anything else, please feel free to reach out. Safe travels in your new car!

November 02, 2023

Never show appreciation too long time customers. Couldn't even take the stickers off my window. Won't even run your car through the car wash More

by Phyllis Molioo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Nov 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

I apologize for any inconvenience you experienced. We appreciate your feedback and will work to improve our service. Please feel free to reach out if you have any further concerns. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

November 02, 2023

Good customer service. The only problem is no complimentary car wash. Car came out with oil hand marks on the fenders More

by javier_osnayds2120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Garduno
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback and for choosing our dealership for your service needs. We apologize for the oversight with the car wash, and we'll work to ensure a cleaner hand-off in the future. If you have any other concerns or questions, please feel free to reach out. We appreciate your business!

November 02, 2023

Had an oil change done. A few days later, my splash guard shield fell. Screws were missing. More

by Lg0103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roberto Arteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

I'm sorry to hear about your experience. We take this seriously and will review our procedures to ensure quality service. Thank you for bringing this to our attention. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

November 02, 2023

Good service . He explained to me what he recommends service done to my car. Gracias 🙏 More

by Mongamera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
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Nov 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership for your service needs! We're glad to hear that you had a good experience, and we're here to assist you whenever you need service recommendations or assistance with your car. Gracias for your trust!

November 02, 2023

As soon as I arrived, I was very well greeted. Everything was explained to me. It was just a great experience. More

by lynelle_rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear that you had a great experience with us! Providing excellent service and explanations is what we strive for. If you ever need assistance in the future, please feel free to reach out. Enjoy your vehicle!

November 01, 2023

Very pleased with service. Julie was very pleasant it was nice to work with her. More

by cnunez1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 02, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that Julie provided you with excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Safe travels!

October 31, 2023

Great service quick in and out highly recommend to all my friends and family thanks again TY! More

by pacheco_3187
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ty Trieu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank YOU for trusting us with your automotive needs and for writing this great review!

October 31, 2023

Fast friendly and great cars. Sales associate was understanding and helpful. Also very knowledgeable and professional. More

by sgatlin2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Pacheco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the kind words! Please come again!

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