Norm Reeves Honda Superstore Cerritos

Already visited a few other dealerships before this one. Some were ok, some not, and some were undescribable! It was a pleasure working with Suzanna Yim, she was very patient and detailed. I was late on Some were ok, some not, and some were undescribable! It was a pleasure working with Suzanna Yim, she was very patient and detailed. I was late on all the appointments, (do not under-estimated road condition) During test drive, she make sure to answer all questions fully. Obviously did her homework. Kudos to the finance guy, who had to do paperwork so late on the day of purchase. After purchase, she answered and showed the safety features, and suggested optimal settings. Very through and helpful. Price was agreed on first visit and later additional discount, when she found out the price change on updated list. One of few dealerships that actually provides "out of the door price" when requested. That's one way not to loose a sale. Amazingly, the price didn't change at this place (actually it was lower), after the first visit. Another way not to loose a sale! Definitely get a Costco membership, it offsets the price a lot without much haggling. The "options" is negotiable! Yet another way not to loose a sale. More

I give Susanna 5 stars as she was very responsive and transparent on pricing. Where I feel this dealership falls short is on their approach to mandatory accessories. I understand that in the current mark transparent on pricing. Where I feel this dealership falls short is on their approach to mandatory accessories. I understand that in the current market the dealer has far less volume/inventory and needs to make a little more per sale. But as a buyer, I feel it's important to have flexibility in which accessories I choose. Some were non-negotiable (and extremely high margin) which was a dealbreaker for me. I put that more on the dealership's pricing policies and not necessarily the Sales Associate. For those that do need a car right now, I would recommend Susanna as she was able to track down the car I was after (which was a bit of a niche request). Professional and courteous, even though I did not buy from them. More

Susana was great! She worked incredibly hard to get me the best price on a car. Very pleasurable experience! She worked incredibly hard to get me the best price on a car. Very pleasurable experience! More

She is very helpful and knowledgeable! She really knows what she’s doing. And very kind. She really knows what she’s doing. And very kind. More

Jojo was the best car salesperson we have encountered. He's one of those guys who works hard to make his customers happy. My wife and I came over to look at the CRV. But when we were at the showroom I saw He's one of those guys who works hard to make his customers happy. My wife and I came over to look at the CRV. But when we were at the showroom I saw the Ridgeline and my wife saw the new 2023 HRV Sport at the lot. We were curious about these vehicles and Jojo didn't hesitate to show them to us and even offered a test drive. We never felt pressured to buy right away, and he took the time to answer all of our questions. He genuinely cared about the the needs of his customers and took the time to accommodate us. Obviously, we had an incredible experience buying a car and are very thankful to Jojo. He was professional throughout the entire process. So to you future Honda buyers, be sure to look for Jojo Bayas whom we highly recommend! More

I was fortunate that Norm Reeves had the vehicle I had been looking for. With COVID and semiconductor shortages, the color and style was difficult to come by, but thankfully they came through for me. been looking for. With COVID and semiconductor shortages, the color and style was difficult to come by, but thankfully they came through for me. More

Susanna was a very easy, & fast person to work with. I’m grateful that she was able to respond & assist with the sale in a sharp/professional fashion. Working with her was an overall stress free experie I’m grateful that she was able to respond & assist with the sale in a sharp/professional fashion. Working with her was an overall stress free experience More

Christy provided me with excellent service in my search for a new car. She made sure I was kept updated with the status of the car I was able to reserve with her help. Overall my experience with her and th for a new car. She made sure I was kept updated with the status of the car I was able to reserve with her help. Overall my experience with her and the staff were all just outstanding. I would definitely recommend my friends, family, and acquaintances to seek her services when purchasing or leasing a vehicle with Honda. More

Susana was knowledgeable and very easy to work with. She is accommodating and very communicative. Extremely professional and is an asset to this Honda dealership. She is accommodating and very communicative. Extremely professional and is an asset to this Honda dealership. More

Great service and very knowledgeable! ! Very smooth and quick shopping experience. Susanna was very helpful in showing the different options in the model we were interested in. We receive ! Very smooth and quick shopping experience. Susanna was very helpful in showing the different options in the model we were interested in. We received best price possible. More