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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
10,153 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,153 reviews

April 10, 2021

Susanna provides excellent customer service. Very accommodating and helpful thats why we always go back to her to get our cars. Very happy with her service. More

by ed/jen
Recommend Dealer
Yes
Employees Worked With
Apr 12, 2021 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the 5-star rating and review, Ed & Jen! We're thrilled by the positive feedback on Susanna, and we hope to see you again.

April 10, 2021

Since we arrived at honda, jerry was right there to help us out. Great attitude, charismatic above all the costumer service we received from jerry was avove and beyond, he led us right to what we where look More

by Vale22pm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2021 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the awesome review! We work hard to meet the expectations of our customers and provide memorable experiences. Have a great day!

April 09, 2021

I purchased my first car through Meysam and he did an awesome job walking me through the process and making it possible for me to get my brand new car! More

by KaylaMFarmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meysam Kaed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Norm Reeves Honda Superstore Cerritos responded

Congrats on your brand new car, Kayla! We're happy that Meysam could help you throughout the process and make it an easier experience for you. Enjoy!

April 09, 2021

Great customer service ! Susanna made buying my new Honda so easy . She found me exactly what I was looking for . Very highly recommended if your looking for a new car . More

by nina.hosbrough
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Norm Reeves Honda Superstore Cerritos responded

We're very glad to hear it, Nina. Thanks for the fabulous feedback and rating, and congrats!

April 08, 2021

I had an amazing experience at Norm Reeves Honda in Cerritos, not only once but twice! Kelvin Funes helped my son and I, get the vehicle that we were looking for. He is very knowledgeable and provided More

by N. Morales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin Funes
Apr 08, 2021 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the awesome review! We work hard to meet the expectations of our customers and provide memorable experiences. Congrats on your purchase and enjoy!

April 08, 2021

Service rep was Rude on the phone. I had safety issue and was told it's not about the customer. It about when the service department feels like servicing your car. More

by Timszer1000
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Arrogant white guy
Apr 09, 2021 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we are concerned by your review as it does not reflect the type of customer service we strive to provide at our location. We’d love to talk with you about your experience when you have a moment. Thank you for your time. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

April 07, 2021

We had a wonderful experience with Susanna. She’s so helpful and an honest sales person. She made us feel very comfortable! I highly recommend working with Susanna! More

by Genayala10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the 5-star recommendation of Susanna, we appreciate the feedback!

April 07, 2021

She was amazing. Gave me a concrete price online and kept her word when I walked inside the dealer. Quick deal. She is the best! More

by kramos10
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Norm Reeves Honda Superstore Cerritos responded

We are very happy Susanna provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Apr 15, 2024 -

kramos10 responded

She was amazing. Great experience all around

April 07, 2021

Susana was very helpful, I had talked to another salesman at this dealership over the phone and they weren’t too helpful, where as Susanna exceeded my expectations, was very informative and friendly. I will More

by gogle62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you taking the time to leave such a positive review of Susanna. Take care!

April 07, 2021

Susanna Was extremely helpful! It was my fiancé’s first time purchasing a car and like and 20 something year olds we don’t have the best credit but she made it work! She is wonderful and has a good attitud More

by xojoceyy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Norm Reeves Honda Superstore Cerritos responded

Congrats to your fiancé's first car purchase, and we're glad Susanna was able to help make it a great experience. Thanks for sharing!

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