Norm Reeves Honda Superstore Cerritos

I visited Norm Reeves dealership in December 2019. I was greeted by Anthony Montenegro. I informed him Of my intentions there. He took me to the two vehicles that I was interested in. Anthony was ver was greeted by Anthony Montenegro. I informed him Of my intentions there. He took me to the two vehicles that I was interested in. Anthony was very professional and patient with me. He was extremely knowledgeable in both vehicle that I was Interested in. I also informed him that I wasn’t ready to purchase that day but would definitely return when I was ready. He provide me with his business card. On September 4th I texted Anthony and told him I would be in after work to purchase one of the vehicles. I arrived afterwards and once again was greeted by Anthony. I looked at three vehicle ; only because I wasn’t sure which color I was going to choose but made my final color decision . I purchased my new Honda CRV. Thanks to “AJ” my transaction with him went very smoothly. I am a second purchaser from Norm Reeves dealership and won’t go elsewhere. Thank you “AJ” More

Very good salesperson first Honda Accord and I'm very excited about it good price and love the customer service very satisfied customer.I appreciate my new car excited about it good price and love the customer service very satisfied customer.I appreciate my new car More

Christy was very accommodating. At first I was offered not exactly what I was expecting, but as I kept asking, she left probably 4 to 5 times to keep bringing it down to what I set my heart on. She made not exactly what I was expecting, but as I kept asking, she left probably 4 to 5 times to keep bringing it down to what I set my heart on. She made sure to be attentive, very patient, and even checked in with me during the finance stage and then before I left the lot for the day! I greatly appreciated all she did. I’m glad she was my dealer! More

Christy was really kind and helpful! She made the process easy,simple and straightforward. Would recommend going with her for a smooth car buying process. easy,simple and straightforward. Would recommend going with her for a smooth car buying process. More

There is a reason why Susanna has a lot of good reviews. She is quick in responding to emails/texts. She got my car ready when I got there, and went through the sales process quickly. I would recommend he She is quick in responding to emails/texts. She got my car ready when I got there, and went through the sales process quickly. I would recommend her for your next vehicle. More

Initially did not seem interested or really read my emails. Finally got serious only when I said I was going to buy elsewhere, offered to try and beat other dealer. By that time I was not trusting de emails. Finally got serious only when I said I was going to buy elsewhere, offered to try and beat other dealer. By that time I was not trusting dealer or salesperson. Both have good ratings from others but that wasn't my experience. I found my Honda elsewhere with a straightforward honest approach More

Michael Hua was our salesman and he went above and beyond to help us find a car for our son. I highly recommend going to Michael you won’t be disappointed! to help us find a car for our son. I highly recommend going to Michael you won’t be disappointed! More

Meysam kaed is our salesman he help us get a new car great customer service yes I would recommend it thank you again meysam K great customer service yes I would recommend it thank you again meysam K More

Michael made my experience as a first time buyer AMAZING. I was super satisfied with the car, my car payment, and customer service. I was going to look around at first, but he made everything simple and made I was super satisfied with the car, my car payment, and customer service. I was going to look around at first, but he made everything simple and made me confident enough to buy! If you are looking to buy a car definitely check him out! More

The staff that did my oil change left the screws loose on my splash shield and as a result I had to replace the splash shield which was a 400$ cost at the dealer. I requested a refund as this was due to an i my splash shield and as a result I had to replace the splash shield which was a 400$ cost at the dealer. I requested a refund as this was due to an improper work from the staff that did the oil change. Kevin Harris who is the manager accused me for the damages. He claimed the possible cause was due to previous damage my car had. He stated he was trying to help me but did nothing other than accuse me of the damages. I had the part which clearly was missing screws. Instead of requesting I bring the part and car In for an inspection or talking To Honda staff at Downey which replaced the part, he simply continued to accuse me of causing the damage. I paid for a certified Honda oil change trusting their reputation and being aware dealer prices are overpriced. However, after the poor quality of work and lack of assistance from the managers and upper management I will no longer take my car there. In addition, it took about two weeks to get a response from them as manager Michelle Vazquez did not contact me within 3 days, as he had assured me. More