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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
11,057 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 11,057 reviews

December 31, 2019

Mr Sultan Ahmed lied to me about a vehicle I was purchasing Mr Sultan assured me that the 2019 Honda Accord was free and clear of any damage. He was not truthful. I have made numerous attempts to resolve this m More

by Very unhappy customer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Devon Fields
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Murat, Sultan (Sam) Ahmad
Jan 02, 2020 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we are very concerned to hear this feedback and would like the opportunity to talk with you over the phone. Please give me a call at a time that works best for you. Thank you. Kevin Harris| Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

Feb 26, 2020 -

Very unhappy customer responded

After numerous unsuccessful attempts of trying to reach you by landline, I will email you Mr. Harris.

December 30, 2019

Darrell Pork was so helpful in picking out my first dealer car! I love my New Honda Civic 2019! Darrell made the process faster than what I expected. Thank you Darrell! (-: More

by Lindacharco
Recommend Dealer
Yes
Employees Worked With
Jan 02, 2020 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for taking the time to share about your experience and the 5-star rating, Linda!

December 29, 2019

After a rough start when EJ pressured me and Ted quoted the wrong price then cancelled our appointment, Christy saved the day with excellent service without high pressure sales tactics or sounding like a c More

by Ecanin
Recommend Dealer
Yes
Employees Worked With
Linda Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : EJ Yeon: nice guy, too much high-pressure typical salesman technique., Ted Suh
Dec 30, 2019 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for sharing about your experience with us, Ecanin!

December 28, 2019

Breeze I had the deal done for 2020 Honda Accord EX over phone and text with Ty before coming to the dealership and it was very quick to complete everything More

by viked2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Trieu
Dec 30, 2019 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for sharing about your experience with us! We love this photo!

December 27, 2019

A great Christmas blessing! Very thankful for the deal given by Ms. Christy Nuval, she is very professional & gave us what we wanted, she is truly an asset to your company! Thank More

by Manny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Aoki
Dec 30, 2019 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate this great feedback and 5 star- rating, Manny!

December 27, 2019

From the moment I set foot onto the dealership I get welcomed. Alfonso Rosendo was my sales consultant and was very helpful and a pleasure to work with. He made my experience at norm reeves Cerritos a s More

by Alejandro Ortiz
Recommend Dealer
Yes
Employees Worked With
Alfonso Rosendo
Dec 30, 2019 -

Norm Reeves Honda Superstore Cerritos responded

We truly appreciate the 5 star- rating and awesome feedback, Alejandro!

December 26, 2019

Sam you are a very ethical and dedicated person. When you Sam you are a very ethical and dedicated person. you said that you will do your best to get us a good deal and you did!!Thanks for that. More

by Msara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sultan (Sam) Ahmad
Dec 27, 2019 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the 5-star rating and positive review!

December 24, 2019

Excellent customer service and friendly people. First time buyer here and Lito Bayas is way to go! Got a great deal! Went through the whole process explaining each part which was truly helpful and inform More

by beabulus
Recommend Dealer
Yes
Employees Worked With
Lito Bayas
Dec 24, 2019 -

Norm Reeves Honda Superstore Cerritos responded

We really appreciate the great review and 5 star- rating!

December 24, 2019

Best buying experience!! Thank you Tom Mac for the most positive car buying experience! Tom is so friendly, knowledgeable, patient, and personable. I knew I was in good hands More

by Katie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Mac
Dec 24, 2019 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for taking the time to share about your experience at our dealership, Katie!

December 24, 2019

Moses was amazing. Was quick to help us and treated us with respect. Great guy and gave me the best deal. Look for him if you’re there interested in purchasing a vehicle. More

by Henryaragon200
Recommend Dealer
Yes
Employees Worked With
Moses Rojas
Dec 27, 2019 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the positive feedback and 5-star rating!

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