Norm Reeves Honda Superstore Cerritos

Competitive Price, No Accessories Need to Purchase Susann Yim is a no nonsense sales person. She is efficient and answered all my questions. The price agreed to over email was exactly what I paid plus Susann Yim is a no nonsense sales person. She is efficient and answered all my questions. The price agreed to over email was exactly what I paid plus tax and doc fees. I was looking for a very competitive price and she got it for me. More

Giving as a great deal ever Mrs nuval giving g a great option Ang explaining everything to ask and what's best for are budget samething with Mr Robert who help us for the deal..t Mrs nuval giving g a great option Ang explaining everything to ask and what's best for are budget samething with Mr Robert who help us for the deal..thank you guys More

Return Customer - Excellent Customer Service I have picked up two new cars from this dealership in the last 5 years and the experience is always pleasant; unlike any other dealership. No high pr I have picked up two new cars from this dealership in the last 5 years and the experience is always pleasant; unlike any other dealership. No high pressure sales tactics. During my most recent visit, I had the pleasure of working with Susanna Yim who provided excellent service. I will definitely be coming back to Norm Reeves Honda Cerritos for my next car purchase. GREAT DEALS AND GREAT SERVICE!!! More

ASK FOR JENN GUZMAN!! I went online to look for a specific Honda that I wanted; color and all. The minute I knew where it will be (in transit) I hopped on the phone and spo I went online to look for a specific Honda that I wanted; color and all. The minute I knew where it will be (in transit) I hopped on the phone and spoke to Jenn Guzman. From that moment she made it happen. Made sure on the day it arrived to the moment of signing, she made sure that I walked out with the vehicle. There were others there wanting that ONE and she fought for me to be the one to take it home. THANK YOU JENN. YOU MADE IT HAPPEN!! YOU ARE AWESOME!! More

New car purchase - 2018 Clarity plug-in hybrid Maraye was very attentive from the beginning and made sure I had all my questions answered even if she didn't know the answer herself. She is very qui Maraye was very attentive from the beginning and made sure I had all my questions answered even if she didn't know the answer herself. She is very quick to respond and extremely friendly overall. I highly recommend her as a sales associate to help you with your new car purchase! More

Excellent Customer Service The staff at Norm Reeves Honda in Cerritos are very accomodating. Everyone was friendly-especially Christy Nuval who really did her best to come up wi The staff at Norm Reeves Honda in Cerritos are very accomodating. Everyone was friendly-especially Christy Nuval who really did her best to come up with the figures that convinced us to purchase from this branch. Also Robert, who did the purchase contract. They explained everything to us patiently and clearly. Even the staff from the ‘Parts’ department seemed to enjoy helping their customers. We didn’t only get a new SUV when we left the store but a new friend as well. Thanks again Christy. We will surely go back there to purchase our next car. More

Emilio Diaz - greatest and friendliest sales person we had My parents and I were called in by Emilio and helped us so much after my car accident. He was very friendly and was the best sales person we've had s My parents and I were called in by Emilio and helped us so much after my car accident. He was very friendly and was the best sales person we've had so far. We are definitely referring our family and friends to him. Thank you Emilio! More

Amazing experience Sunny was absolutely amazing. He was nice, kind and very patient with me. Above all he was able to help me get my dream car. Sunny was absolutely amazing. He was nice, kind and very patient with me. Above all he was able to help me get my dream car. More

The Best! Moses is the best dealer, we had a fun time with him and also he found the best offer for us! Is the second car we bought with his help, and probably Moses is the best dealer, we had a fun time with him and also he found the best offer for us! Is the second car we bought with his help, and probably we will do the third ;) More

From Happy customer to UPSET customer UPDATE: 10/23/2018😡 From happy customer to upset customer!! So, today was my CRV'S first oil change. The 1st oil change is FREE! How nice of Norm UPDATE: 10/23/2018😡 From happy customer to upset customer!! So, today was my CRV'S first oil change. The 1st oil change is FREE! How nice of Norm Reeves Honda. Oh but wait... after only 6 months of purchasing this car... I am told that I need a new battery $145.00! I called and asked to speak to a manger. When Eduardo was selling this car to me he gave me a sense of security with the warranty and reliability of it. Oh... it passed a 180+ inspection points. Really? Well why didn't they put in a new battery since it was low. Today they gave me a print out showing that it was low. A battery's life can last from 3 to 4 years. That's what Peter Buckly told me 1 hour ago. Sales manager. Ok my car is a 2015. Therefore 3 years later when they sold it to me they must have known to replace it with a new one.THEN WOULDN'T HAVE AN ISSUE WITH IT ATLEAST UNTIL 2021!! They want to give only the "best" to their customers right? It was xxxx getting a hold of a manger that wanted to help me. I spoke to: Anthony Ortiz, Ricardo, Anthony..left messages for Kevin Harris, Christina Ortega (still waiting for a call back). And Mr Mike Porter is so rude, sarcastic and unprofessional. I was transferred to him. I shared with him my concern. He did not help me. He transferred my call to Peter's voicemail without me even knowing he did. No good bye, no I'm sorry, nothing!!! It seems to me they just care to make a sale.. And make a sale and make a sale. My son was about to purchase a car from them in January. I told him not to. I will not refer this dealership to anyone. Stay away!! And I dont need a bla bla bla response from customer relations. What I need is a new battery at no charge. When I purchased this vehicle 6 months ago I was decieved in thinking that I was getting into car that had everything updated. Not half way done. WHAT DOES NORM REEVES HONDA SUPERSTORE WANT TO DO NOW? MRS MARIANA Rizzo More