Norm Reeves Honda Superstore Cerritos

Susanna Yim is the best auto sales manager Ms. Yim I’d the best auto sales manager we have ever dealt with. She spent hours locating the model and color we wanted, even driving 25 miles that ve Ms. Yim I’d the best auto sales manager we have ever dealt with. She spent hours locating the model and color we wanted, even driving 25 miles that very evening to be sure we would get the car. She is smart, pleasant and very hard working. She spent a great deal of time and effort to be sure we understand the car. We have been buying luxury cars for many years. This is an inexpensive model, yet she worked harder than any previous sales agent to meet our needs. More

Purchase of 2018 Honda Accord I had to find a car fast and I wasn't looking forward to going through the car purchasing process. However, my husband and I were blessed with Darrel I had to find a car fast and I wasn't looking forward to going through the car purchasing process. However, my husband and I were blessed with Darrell Pork, as our salesperson. Darrell was straight forward, professional, and explained each step in the process. I look forward to working with Darrell in the future! More

2018 Honda accord sedan sport Diego Cruz. it's a great salesman he explains everything by details, the most important things he helps you thru the sale, so went you go home, you go Diego Cruz. it's a great salesman he explains everything by details, the most important things he helps you thru the sale, so went you go home, you go happily in your new car. More

CR-V Purchase I wasn't planning on a car purchase, but after an accident my car was a loss. Eddie Chun made the purchase very easy.very friendly, polite and profess I wasn't planning on a car purchase, but after an accident my car was a loss. Eddie Chun made the purchase very easy.very friendly, polite and professional! More

Just Awesome! Mr. Jojo Bayas is awesome sales person. He accomodate my needs in purchasing my vehicle. Excellent knowledge of vehicles and very customer friendly. I Mr. Jojo Bayas is awesome sales person. He accomodate my needs in purchasing my vehicle. Excellent knowledge of vehicles and very customer friendly. I would highly recommend his expertise to anyone in the market for vehicle. Thanks for all the helped!😉 Robert in finance great person to deal with too.👍 More

Unappreciated Harassment From your Sales Associate I was looking to purchase a Accord over the holiday weekend. I reached out to several dealers (including Norm Reeves Honda) and provided my budget for I was looking to purchase a Accord over the holiday weekend. I reached out to several dealers (including Norm Reeves Honda) and provided my budget for the purchase. I was contacted by Mr. Gringhaus just to find out that he would not be to accommodate my wants with my existing budget. Which I was ok with an answer either way, I just didn’t appreciate the sarcasm in his response (below). "Faith is a great thing to have keeps us all going. I’m actually sold out of 2018 Accord sports, because they sell so well and most people see the value in it. However, even if I did have this VERY in demand car, why would we discount it 20%?". He calls me again yesterday, just to question my research and laugh at my budget for this particular vehicle. I tell him that my budget was set based on Online research of what a handful of people had paid for the Accord Sport in my area. He finishes the conversation by saying: “The price you are looking for does not exist. In my 12yrs of working for Honda I have never seen this car at the price you are looking for. Please give me the business card of the salesman that gives you the deal you want, because I want to buy a car from them right after”. I’m not sure if intimidation is the type of sales tactic you taught or encouraged at Norm Reeves. I can tell you that I would never do business with an establishment that treats their customers this way. The fact that I am being belittled for the amount of car that I can afford, and had just reached out to your dealership with a simple question is not only unprofessional, it is also disrespectful and makes me question the types of people you cater your business to. I by no means was looking for a hand out or special treatment. With all the Honda helper commercial I see and hear, this type of treatment seem counter to the culture that you are portraying. A simple yes we can get close to your budget or no we cannot at this time would have sufficed. Please do your due diligence before calling prospective customers with this type of aggressive sales tactic. More