Norm Reeves Honda Superstore Cerritos

One of the Best!! Walked into Cerritos Honda and immediately was greeted with smiles. Needed to look at colors and test drive a Civic with my son. Devon Fields was th Walked into Cerritos Honda and immediately was greeted with smiles. Needed to look at colors and test drive a Civic with my son. Devon Fields was there to help us. He was calm, not pushy and addressed all of our questions. It was so nice that as we were looking at cars he had a device that would open it for us and not have to go searching for a key which saved time. Went for a test drive, Devon explained the details of the car and how they work, Always nice to learn by experience. We decided to buy the car and proceeded to the $$ cost. He was able to show us several different pricing options. Very clear. Could see exactly what we were going to have to pay. Again, not being bossy Overall a super experience and would recommend Devon to anyone wanting to buy from Cerritos Honda. Lve the car also!! More

Susana was amazing! Susana was amazing and very helpful. I bought a 2018 Civic from her and she made the entire experience very easy and was delightful. I would recommend Susana was amazing and very helpful. I bought a 2018 Civic from her and she made the entire experience very easy and was delightful. I would recommend her to all my friends and family. I will definitely be coming back to her in the future as well!! More

Exceptional service She was very Well educated about all products and features. Definitely will recommend to friends and family. Ask only for Susanna Yim she is amazing! She was very Well educated about all products and features. Definitely will recommend to friends and family. Ask only for Susanna Yim she is amazing! More

Quick , Easy and most important, Honest Having visited a chunk of dealerships in Orange, I found my last stop at Norm Reeves. No games, straight to the point with Ty. I got a great deal that Having visited a chunk of dealerships in Orange, I found my last stop at Norm Reeves. No games, straight to the point with Ty. I got a great deal that the other dealerships wanted to play salesman games with me. Come ready, and know what you want. Thank you Ty and Amir More

Left a very happy gal!! Dan Stone and Robert Villarreal were awesome!! I would recommend them to all my family and friends. Going to bring my daughter when she's ready to p Dan Stone and Robert Villarreal were awesome!! I would recommend them to all my family and friends. Going to bring my daughter when she's ready to purchase her Civic. More

Went the extra mile Susanna Yim was very helpful when shopping for our new family car. She showed us side by side the differences between the trim levels on the huge inve Susanna Yim was very helpful when shopping for our new family car. She showed us side by side the differences between the trim levels on the huge inventory in the satillite lot. After sale, she was excellent at following up to let us know she was available if we had any questions, and lastly helped coordinate the purchase of some dealer installed accessories to personalize our Odyssey. More

I got the best deal possible! Dan stone is the man you should ask for! I’m 18 and I was able to get a car still for the payments that best suited me thanks to him! Super satisfied Dan stone is the man you should ask for! I’m 18 and I was able to get a car still for the payments that best suited me thanks to him! Super satisfied with my purchase. More

Dreams come true Billy was great. I hate to call him a sales man, he’s more of a genie in blue. Talk about Honda helpful guys!!! Billy along with Izzy made my dream of Billy was great. I hate to call him a sales man, he’s more of a genie in blue. Talk about Honda helpful guys!!! Billy along with Izzy made my dream of owning a 2018 accord come true. My only regret was not walking in to norm reeves Honda any sooner than I did. Thanks guys you are awesome. More

Awesome! Sonny Wu, is a great example of what Honda stands for! He understands his clients wants & needs, honest, & sincere. He forms lasting relationships, w Sonny Wu, is a great example of what Honda stands for! He understands his clients wants & needs, honest, & sincere. He forms lasting relationships, which is absent now a days. Buying/leasing a car can be quite exhausting, but with Sonny, you hate when it's time to go😎. I'm glad to continue to praise, Honda's great customer service. More

Liars Lose We called at 1:00 and at 2:45, and spoke to two different people (men) who assured us that we would be able to test drive the Honda Type R. When we ar We called at 1:00 and at 2:45, and spoke to two different people (men) who assured us that we would be able to test drive the Honda Type R. When we arrived at the dealership at 3:15, we were directed to the reception, but were ignored by the front desk staff. We approached Said, who was loitering by the desk, and he was visibly affronted when we asked him if he was the receptionist, as if that was an OFFENSIVE assumption. Said then dismissively told us that we couldn’t test drive the car, but condescended to say we could ‘sit in the car, if we like’ like we were children that wanted to ride in our daddy’s firetruck. After getting what info we could from the car and the experience, i went up to the receptionist, who was nice and attempting to be helpful, to try to figure out who had lied to us about the cars. After a lot of cat and mouse, it was figured out that they could not track who exactly we spoke to, but they told both departments that the Type R was not allowed to be test driven. My issue is multifaceted. First of all, do not LIE to customers to try to get them into the dealership. Do not CONCEAL INFORMATION to get people in the dealership. Do not DELIBERATELY NOT ANSWER SOMEONES WRITTEN OR VERBAL QUESTIONS to get them in the dealership. I called half a dozen dealerships, and a lot of them tried playing that bullsh*t game with me. I don’t have time for that. I am calling you to get the information I want, not the information you think I need. Answer my question, TRUTHFULLY, or go work in an area where you are not a point of reference for people trying to consolidate where they are driving to get the experience and info they need. Second of all, don’t judge a book by its cover. I, a woman, came in in a crop top, and got dismissed and talked down to the entire time. Except by the people across the reception desk, who couldn’t see my exposed stomach, i guess. If you can’t handle people from all walks of life, and views on fashion coming into your establishment, then get list a dress code online. Additionally, and in tandem with the second point above, don’t shove people into wealth strata just off looks. My boyfriend and I both work in well paying, creative industries and were prepared to pay CASH for a Honda Type R, that day. Thanks you your bad attitude, judgement, lies, and condescension you just talked your way out of a sale. Shame on you for being the most negative (attempted) car buying experience of our lives, and shame on you for being so stuck in the archaic mold of ‘car salesmen’. Like the scene in the movie Pretty Woman, ‘you work on commission right? That’s a shame, I have shoppig to do.’ More