Norm Reeves Honda Superstore Cerritos

Customer Service David Llamas was the one I purchase my vehicle from he was very helpful and answer all my questions to the fullest in a way that I understood what I w David Llamas was the one I purchase my vehicle from he was very helpful and answer all my questions to the fullest in a way that I understood what I was doing and he was very honest and did not pressure me in anyway and a great attitude a enjoyed dealing with I give them a 5 star do if you need to purchase a new car ask for David Llamas he the one to help you again thank you David for all your help and honesty keep up the good work More

Hassle free! Billy gave us excellent customer service. Very polite, not pushy. He is knowlwdgeable, friendly and very helpful. We were in and out. We had a great e Billy gave us excellent customer service. Very polite, not pushy. He is knowlwdgeable, friendly and very helpful. We were in and out. We had a great experience. More

Awesome sales person Linda Tripp We bought a 2017 Civic for my son. We got quotes from 6 dealerships, and none of them came close in price to what we got from our salesperson Linda T We bought a 2017 Civic for my son. We got quotes from 6 dealerships, and none of them came close in price to what we got from our salesperson Linda Tripp at Norm Reeves. She came in on her day off to finish our deal. She is awesome. Don't waste your time going anywhere else or to anyone else. More

GEORGE HABBIB & DEGO CRUZ liars!!!! I came into Norm Reeves Honda Superstore in Cerritos. My lease was about to end on July 11th 2017, I came into Norm Reeves Honda on July 9th 2017. I d I came into Norm Reeves Honda Superstore in Cerritos. My lease was about to end on July 11th 2017, I came into Norm Reeves Honda on July 9th 2017. I decided to move forward with purchasing my 2015 Honda Civic as the lease was about to end. When I first leased my Civic in 2015 I was told that at the end of my lease it would be easy to finance it, I would not be able to negotiate the price and that it would be sold as is. I was scheduled to meet with Jennifer however she was unavailable so she set me up with Diego Cruz. In hind sight I should have read all the red signs that Cerritos Honda was not reliable. Diego was 20 minutes late to my appointment, from the beginning very unprofessional. The transfer from Lease to Finance should have been straight forward however he told me that Honda required I continue paying the GAP insurance since it was already included in the lease. Being a customer without knowledge in the Auto industry I believed him. So I said ok and he went ahead an added a $1,091.00 fee for something called ETHOS-EG-VSL2 also known as “Select Vehicle Coverage”. Diego seemed great, very friend, charismatic, I felt like I could trust him. I explained to him my current financial situation and he assured me I was getting the best deal. He also assured me I would not be paying any of the Vehicle License Fee’s since I would be moving forward from the lease to finance (which was a lie and I paid all the fees $336.75). So I would be saving $202.00 in Vehicle License Fee, $126.00 Registration/Transfer/Titling Fees and $8.75 in California Tire Fees. At this point in the appointment I was happy I was going to be able to purchase my vehicle hassle free. Finally I sit down with the Finance Department where I was introduced to George Habbib. George Habbib another charismatic family man who makes you feel very comfortable and safe began to offer me an array of “needed” additional insurances and warranties. He sold me on a favor he would do for me, he said that he wanted to help me out and give me the best option for my vehicle, and that although my vehicle is not “New”, it is considered “New” when switching from lease to finance. The “New Vehicle GAP” insurance, according to him a warranty that would cover anything from bumper to bumper on the vehicle for a fraction of the price for 72 month, he sold me on it when he said it would even cover replacing your vehicles tires. So I said yes, and he went ahead and added ETHOS-EG-VSC also known as “New Vehicle Coverage” for $2310.00. Lastly I was charged something called Optimal Debt Cancellation Agreement for 72 months EG-GAP for $800 that I failed to question what I was for. My vehicle was sold to me at 13,071.57 but with all fees included i was financing $18,942.84 with Honda Financial. Although the overall price was quite expensive i was convinced it was a great deal as I would never have to worry about a thing about m y vehicle for the next 72 months as it would be covered with the most coverage from GAP insurance. A few days after my visit I receive a text message from George that he needed me to return to Honda because I failed to sign the GAP insurance contract. At the time I was extremely busy making it nearly impossible to make it to Cerritos during the week. Both George and Diego were very persistent I come in immediately to sign the paper work, I was intrigued to see what was the hurry was. This is when I began to take a closer look at my contract, there were several acronyms I did not understand so I began to research on the internet. What I found was that the “EG-VSL2” and “ETHOS-EG-VSC” are in fact not GAP insurance but an Extended Warranty and that “EG-GAP” was in fact the only GAP insurance added to my contract. I was lied to at the dealership that what I was being sold on a completely different service. I was made believed that all three “added insurances” were GAP, I was kept under this impression throughout the whole transaction of the purchase. Under California Civil Code 2982 “No charges may be added to the contract without full disclosure and your consent”, I did not give George Habbib consent to add additional extended warranty, I consented to a premium GAP insurance. When I found this information I went ahead and told Diego I no longer wanted the GAP insurance or any warranty. He replied that he would work with George in finding a warranty that would be better suited for my budget. I then clearly stated I did not want budget friendly warranty, I want no extended warranty. Then George and Diego replied that they could no longer help me because Honda would now not loan me the money to finance the vehicle, that it is a Honda Financial Policy that in order to purchase a leased vehicle the owner must purchase the GAP insurance. They told me my only option would be to find another lender on my own or to reach out to my credit union. It was a nightmare, from being completely friendly they turned their back on me. However as I kept researching, on the back of the ETHOS-EG-VSC and the EG-VSL2 the contracts clearly states you have 60 days to cancel for a full refund. So I brought this up to George and he would not budge and not further assist me in explaining what the difference it would make if I signed the extended warranty in order to purchase the vehicle and then cancelled for a refund. Since we could not get anywhere over the phone I finally made it back to Norm Reeves Honda, where I met with George. I went by myself, I met with George and ask if we could have someone sit in with us and he declined. He said we did not need anyone in the room, that he and I could handle the situation. I told him I was unhappy with the “extended warranty”, something I did not want, this is where he began to blame me for not being more attentive to the contract, which he is correct for. However this is where he is supposed to have some sort of work ethic or morality to not lie or cheat people. As a person that does not work in the Auto industry I choose to go to deanship’s that have high ratings to feel some sort of security that I am not being ripped off. However in this case it worked against me. He then chose to blame the whole ordeal on me, that if I would have been paying closer attention I would have known the difference between the GAP and extended warranty. No, had he explained them thoroughly I would have understood the difference just as I did when I read the information online, he explained to me a GAP insurance that does not exist, and as I told him why would I pay for an extended warranty that is almost 1/3 of the price of the vehicle. Again his response was simple, he said that he could not help me if I would not purchase any of the extended warranty and that I would have to return another day to speak to a manager. Mind you this was already two weeks after the initial purchase. I told him that fine I would return but not without making a grievance complaint first, this is when his attitude change. I had researched the California DMV Car Buyers Bill of Rights, and told him that I would take the necessary steps to file a grievance. This was 45 minutes into our conversation, he then told me to give him 15 minutes to see who he could speak to, another 10 minutes passed and he came into the office asking what I wanted to be taken off the contract, I said all the GAP and extended warranties, he did it, hassle free. It was total of about 2 and half weeks going back and forth trying to agree on what I wanted, in those two weeks I was lied to the whole time, that it was mandatory to purchase the GAP insurance and extended warranty in order to finance with Honda Financial, it was a lie because not only was I able to purchase the vehicle through Honda Financial without GAP or extended warranty and I also called Honda Financial to verify if this was true and they confirmed it was a lie and inquired about George Habbibs and Diego Cruz names. What bothered me the most was that after George got the “ok” to move forward with the transaction he told me that “to not take it personal, that at the end of the day they have a living to make also and that unfortunately they make their money off the sales of these warranties.” Well my response to him was “I do take it personal, because it is my money and I choose how to spend it.” There was so much more lying and go back and forth with both George and Diego, I have various text messages saved from both in which they are clearly lying. Overall I was lied to I was being charged for ETHOS-EGVSC $2310.00, EHOS-EG-SEL2 $1091.00, Optimal Debt Cancellation Agreement $800 and all Vehicle Licenses Fees $336.75, a total amount of $4,537.75, fortunately I was able to research and clarify where I was being lied to and was only left having to pay the Vehicle License Fees, according to George and Diego I am responsible for the fees since I did not take the warranties and they had to redo the contract. This is just a snap shot of the stressful and horriblemy experience that I encountered at Norm Reeves Cerritos has been. There was so much lying, fraud and corruption. Fortunately I was able to research on my own. It saddens me that such a huge dealership like this is potentially lying and cheating its customers. Many of the people in the neighboring cities surrounding Cerritos do not have the privilege to be educated and probably would not know how to research extensively. If this could have happened to me, having some sort of education I can only imagine the how others are being lied to and ripped off. More

Thank you Mr. Lito We've had trouble getting the car we wanted for the last couple of weeks now and because of Mr. Lito we finally have the car we wanted and needed! He We've had trouble getting the car we wanted for the last couple of weeks now and because of Mr. Lito we finally have the car we wanted and needed! He made the process of buying the car very easy and affordable. Although we didn't deserve the price of the car, he made us feel like we did and we appreciate him for it. I cannot stress enough that no one could have helped us other than Mr. Lito on getting the car home. Choose Mr. Lito because he'll definitely take you under his wing! PS: Thank you Mr. Saboor for taking care of the car for us! More

The best decision if you want to buy a car! Sonny Wu and Murat are wonderful people! The last night I took home a civic and you have no idea how happy I am. They were really nice, polite and ver Sonny Wu and Murat are wonderful people! The last night I took home a civic and you have no idea how happy I am. They were really nice, polite and very helpful. This is the first time I got out of a car dealer with a smile on my face. :) THANK YOU GUYS!!! More

Thanks Winn Chew! The customer service from Internet Sales Manager Winn Chew was excellent. She put me at ease, was really patient, and explained the entire process ver The customer service from Internet Sales Manager Winn Chew was excellent. She put me at ease, was really patient, and explained the entire process very well. She made me smile and went out of her way to fulfill my requests (such as sending me final pictures of the beloved old clunker that I traded in!) It's the personal touches that make an experience memorable and I appreciate the care she took to make me feel comfortable with the car-buying process. More

Thank you so much!! I am so grateful to Lito Bayas who was extraordinary!! He helped me with my new car. I was a little afraid to go to a dealer because I've had bad expe I am so grateful to Lito Bayas who was extraordinary!! He helped me with my new car. I was a little afraid to go to a dealer because I've had bad experiences in the past. This time it was different, Lito gave me not only the car I wanted, but he also gave me the payments and interest rate I can afford. Once again thank yog so much, you are the best!! More

First time buyer Just walked in to one stop shop and SEN and Chandrika went beyond to help me to buy a car and drive away in TWO hours. 😀🥇 Not to forget Ajith Jina Just walked in to one stop shop and SEN and Chandrika went beyond to help me to buy a car and drive away in TWO hours. 😀🥇 Not to forget Ajith Jinadasa who made it all happened. Their service is beyond excellence. The deal was close with a "win win". More

Super SAM- Sam Sultan Ahmed-Great Service Just wanted to first say "Thank you!!" to (Sam) Sultan Ahmed for his flexibility, diligence, and patience in working through the car buying process wi Just wanted to first say "Thank you!!" to (Sam) Sultan Ahmed for his flexibility, diligence, and patience in working through the car buying process with us. Sam is very knowledgeable and understands your needs and helps with the best possible solution. I was shopping around dealership and had almost finalized buying a Mazda at a different store but then I thought of checking out at Norm Reeves. At first I was leaving the showroom without buying a car, but Sam made us buy a good used Honda. I recommend Norm Reeves Honda Cerritos and highly recommend everyone who visits the store to just have a talk with Sam Sultan Ahmed. More