Norm Reeves Honda Superstore Cerritos - Service Center

Nice customer service, but pricey. Wanted $1200+ to replace alternator. It seems higher than market value. Wanted $1200+ to replace alternator. It seems higher than market value. More

Friendly service and fast. I will definitely come back for another service need when possible. I will definitely come back for another service need when possible. More

Able to handle large volumes efficiently. Wait times reasonable. Waiting room is clean and comfortable. Wait times reasonable. Waiting room is clean and comfortable. More

It was such a great experience. and everything was helpful especially Michael Barr. It was the best. and everything was helpful especially Michael Barr. It was the best. More

Excellent customer service! There are not many dealerships that service hydrogen fuel cell cars, so I was pleasantly surprised that they were willing to see me the same day I ca There are not many dealerships that service hydrogen fuel cell cars, so I was pleasantly surprised that they were willing to see me the same day I called - a Friday afternoon on top of it! All staff I came in contact with (on the phone and in person) were friendly, accommodating and professional. More

I come here every time I get my car maintenance and they always treat me well and never push to get extra work done always treat me well and never push to get extra work done More

They have wonderful customer service and support. I have been going for years and highly recommend them to eve. I have been going for years and highly recommend them to eve. More

Steve Mendoza was very helpful with all my questions & concerns with my car and the door locks concerns with my car and the door locks More

I took my car in on a Monday at 1130a. The service guy who took my car, Michael Barr, was dismissive towards me. He didn’t even check my car to see what was needed, he went off what was in The service guy who took my car, Michael Barr, was dismissive towards me. He didn’t even check my car to see what was needed, he went off what was in the computer from previous visits. I almost sign to pay $800 without him properly explaining the details of the service. I called to speak to a manager as soon as I dropped off my car and I was told I’d get a call back. I never received one or updates on my car. At 5:15p, I called to get an update on my car and Michael said, “I thought you picked up your car since I was informed that you called to speak to my supervisor”. Why did he assume that my car was picked up if he never released it to me? My car needed an oil change and I was having issues with my battery. He said there was no time for them to work on my car anymore so he would change the battery quickly but I had to be there by 6p. How is this okay? I leave my car at the dealer all day and it doesn’t get serviced? What do the managers do? Are they not checking on their employees? I told Michael I’d pick my car up the next day because I needed it to be serviced. He gave me a $30 discount which did not even cover the Uber rides that I had to pay to get to work because of their mistake. It’s been over a month and I am still waiting for a manager to contact me. I called 4 times to speak to a manager regarding my experience and I never got an answer or a call back. Seriously, what are the managers roles and responsibilities there? Is properly managing and the customer experience not part of their job description? I’m more upset that I never received a call back from a manager than Michael Barr’s bad attitude. More

Good service very fast. I will continue to support Cerritos Norm Reeves keep up the good work. I will continue to support Cerritos Norm Reeves keep up the good work. More