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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,337 Reviews

2,337 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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April 05, 2024

Great customer service. Had provided great ideas on what to do during my waiting time More

by cristalgomez75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Delgadillio , Luis Gomez
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Apr 08, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear you had a positive experience with us and found our service helpful. We appreciate your business and look forward to serving you again in the future.

April 05, 2024

Paid for service and none of the work I paid was done very upsetting to see I paid so much money in labor for nothing to get done. Should have been refunded. More

by sam.guevara18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Meysam Kaed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Sam, we're sorry to hear that you had a negative experience working with us and we are concerned to see this feedback. To discuss your visit please reach out when it is convenient. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

April 04, 2024

Excellent ! Jerry is awesome! He made sure that client was satisfied and went above and beyond. Outstanding costumer service! Highly recommended! More

by dianne12115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that Jerry provided you with excellent service. We appreciate your recommendation and look forward to serving you again in the future.

April 04, 2024

I'm very satisfied with the service and attention given. This is my place to go for car service. Thank you More

by aliciaavila70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
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Apr 05, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership for your car service needs! We're thrilled to hear that you were satisfied with our service and attention. We look forward to serving you again in the future.

April 04, 2024

Safactory work n good customer service I approve this message at reasonable time and cost👍😌 More

by manuelgonzaleez90650
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Cruz
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Apr 05, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're thrilled to hear that you were satisfied with our service and pricing. We appreciate your support and look forward to serving you again in the future.

April 04, 2024

service on oil change and windshield wipers. Took longer than expected but gave a discount for my waiting time. More

by Pondo42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David and Philip in service
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Apr 05, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback. We apologize for any inconvenience caused by the extended wait, but we're glad we could compensate you with a discount. We'll work on improving our efficiency to better serve you in the future.

April 04, 2024

It is a clean environment, with helpful staff that update you on your cars progress More

by angela.zda27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramos
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Apr 05, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're glad to hear that you found our environment clean and our staff helpful. We strive to keep you informed every step of the way. We look forward to serving you again in the future!

April 04, 2024

Really great and fast service. Great communication Very satisfied with services and vehicles is in great condition. More

by isabelavila210
Recommend Dealer
Yes
Employees Worked With
Javier
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Apr 05, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experience with us. Your satisfaction is our priority, and we're here for you every step of the way.

April 03, 2024

Very helpful The staff were helpful & nice got the right service the car needed More

by garciarafel029
Recommend Dealer
Yes
Employees Worked With
Steven
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Apr 05, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that our staff provided you with excellent service. If you ever need anything in the future, don't hesitate to reach out.

April 02, 2024

The sale was good. The financing guys didn’t explain anything. It was sign here and initial here. I did noticed an issue with my car the same day I brought it home. I More

by campuzano.m214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Atienzo
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Apr 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any inconvenience you experienced with our financing process and the initial issue with your car. We're glad our service team could address the issue promptly, and we appreciate your patience during the repair process. If you have any further concerns, please don't hesitate to reach out to us. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

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