Back

Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,331 Reviews

2,331 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

Sort by
August 31, 2023

Very professional, very responsive, answered all my questions. Also very polite and cheerful and competent. Car was ready when he said it would be. More

by Meko meeks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
August 30, 2023

It is a good dealer. But there are some employees that don't know how to deal with clients. Excluding Trevor Rodriguez. But there are some sarcastic employees and other w More

by fulbiaenxgleton3533111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service & Parts Department. Trevor Rodriguez
Aug 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience with Trevor Rodriguez. We apologize for any interactions that did not meet your expectations. Your feedback is valuable to us as we continuously work to improve our customer service. If you ever have any further concerns or questions, please feel free to reach out. We appreciate your business and hope to provide you with a better experience in the future.

August 29, 2023

I asked for tire rotation and it was not included. I didn’t pay for it either but it’s annoying having to leave your car there for hours and they can’t even rotate the tires for me. More

by castro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
August 29, 2023

Great Dealership. Just be careful with what they say versus what can be done. A 2nd opinion could be necessary More

by wen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramin Rad
Aug 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback. We aim to provide accurate information and exceptional service. We appreciate your perspective and will continue to strive for transparency and customer satisfaction. Your input helps us improve.

August 29, 2023

The service writer was friendly and the service was fast. Surrounding area and waiting room very clean. More

by marudi562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Aug 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're glad to hear you had a positive experience with our service! Our team takes pride in providing friendly and efficient service in a clean and comfortable environment. Thank you for choosing us for your automotive needs.

August 29, 2023

There is enough parts for service and that is good enough to come there always More

by sh_pouresfandiarii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Tabatabai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Garduno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramin Rad
Aug 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing this positive feedback for our team!

August 29, 2023

Son amables,buen servicio contestan las preguntas amablemente a las nesesidad que requiere el carro More

by anamendoza_12
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
Aug 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing this positive feedback for our team! We're thrilled to know you had a great experience and we hope to work with you again!

August 29, 2023

This dealership is very quick and efficient on service. Much appreciation to the service advisors. More

by Eric_Nuno818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
Aug 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that you had a quick and efficient service experience with us. Our service advisors are dedicated to providing top-notch assistance, and we're grateful for the opportunity to serve you. If you ever need anything else, feel free to reach out.

August 29, 2023

He always takes care of my vehicles needs. He explains everything perfect and always gives service with a smile More

by falcon.brian
Recommend Dealer
Yes
Employees Worked With
Ramiro montes
Aug 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Brian, we're glad to hear that our service advisor consistently takes care of your vehicle's needs and provides you with thorough explanations. Your satisfaction is important to us, and we appreciate your positive feedback.

August 27, 2023

Everything is explained clearly and no unnecessary work is done. They let you know if something is urgent. You have the final say. More

by danielplichta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
Aug 29, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're glad to hear that our approach to clear explanations, transparency, and respecting your decisions has contributed to your satisfaction. If you have any more questions or need assistance in the future, don't hesitate to reach out. We're here to help and ensure you have a great experience.

...
221
...