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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,058 Reviews

1,059 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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May 05, 2024

Muy buen servicio Bryan es un empleado y siempre me brinda una excelente atención gracias. More

by lizsara73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Salas
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May 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that Bryan provided you with excellent service.

Helpful
May 04, 2024

This dealership provides quick services and is always willing to help the customer out. I’ve been coming here for more than 5 years More

by hello2kat4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
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May 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your loyalty over the past 5 years! We're delighted to hear that you've consistently experienced our commitment to quick service and customer support. We look forward to continuing to serve you in the future.

Helpful
May 04, 2024

Brake pads were not checked. I never had this problem i been having a honda for over 6 years More

by Marleneag89@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roberto Arteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Gonzales
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May 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear that you had a negative experience and we would like to speak with you to address your concerns. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

Helpful
May 04, 2024

Not good customer service by Ramiro Montes. He said He would order service parts for my vehicle but I just realized that He never ordered it until weeks of waiting More

by delapenasr6ds3d04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ramiro Montes
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May 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We sincerely apologize for any inconvenience this may have caused. Please reach out to discuss your experience so we can address this. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

Helpful
May 04, 2024

They were fast, I got my car in an hour after drop off, usually I’m there for 2+ hours. Michael Barr was very nice and helpful. More

by jimenamoreno217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Barr
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May 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience! We're thrilled to hear that Michael provided you with fast and friendly service. We appreciate your business and look forward to serving you again in the future!

Helpful
May 04, 2024

Busy, busy, busy. Had an appointment but didn’t get checked in until 15-20 mins after. First guy I encountered outside was hanging out cussing and chitchatting, not fr More

by verlin48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service - Robert Guzman
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May 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback. We apologize for any inconvenience during check-in and appreciate your patience. We're thrilled to hear Robert provided excellent service. We'll consider your suggestion for a drop-off service. Looking forward to serving you again!

Helpful
May 04, 2024

Professional very clean wait wasn't that bad would come back for service 10 out 10 More

by e_lujan87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arron
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May 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear you had a positive experience with us. We look forward to serving you again in the future!

Helpful
May 04, 2024

Very pleased with the advisor and service, thank you. Steve Should get a raise or two More

by msamaniego
Workmanship
Recommend Dealer
Yes
Employees Worked With
Steve mendoza
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May 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that you had a great experience with our advisor, Steve. We'll be sure to pass along your appreciation.

Helpful
May 04, 2024

Ones again Trevor provided outstanding service. I really appreciate his great work ethic. Thank you. More

by edithbarrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
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May 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your experience! We're thrilled to hear that Trevor provided outstanding service. We'll be sure to pass along your kind words to him.

Helpful
May 03, 2024

Clean and spacious waiting areas including restrooms are maintained well. It’s great there are options for vending machine and outside vendors are allowed to be going around selling food or snacks. More

by becca.artadi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for recognizing our efforts to maintain a clean and comfortable waiting area with amenities. We appreciate your feedback and strive to continue providing a positive experience for all our customers.

Helpful
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