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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,329 Reviews

2,329 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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December 19, 2024

Professional services courteous employee attitude, clean facilities,fair prices Knowledgeable advisers, Convinient location,comitet to costumer satisfaction. More

by jromanu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
Dec 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate the kind words! It's great to know that you had an amazing experience, from the facilities to our team to the location. Thank you, and we hope to see you again soon.

December 19, 2024

Its a good dealership but it all depends on the service advisor and the mechanic that takes a loot at your vehicle when ur comming in to fix a problem on your vehicle. Mine was not fixxed. More

by SamuelA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None recognized
Dec 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Samuel. We're sorry to hear that your recent service visit did not meet your expectations. We hope to resolve this issue and would like to hear more from you about what happened. Please reach out to me at your earliest convenience. Thank you, and have a great day. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

December 18, 2024

Fast friendly service. No upselling and no pressure to do unwanted services. Vehicle completed as promised. More

by gotoy20001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for rating your service experience 5 stars! We love to see it! We hope you're enjoying being back on the road with your vehicle. If you ever need to schedule an appointment in the future, we hope you'll take advantage of our online scheduler.

December 18, 2024

I am very satisfied with the customer service I get from the Honda representative They help me out every time I go. He always let me know of the services I am getting in the services. I need on my car that More

by jessetwo4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
Dec 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for trusting us with your vehicle’s care! We’re committed to earning your loyalty through consistent, reliable service. We’ll see you next time you’re due for maintenance!

December 18, 2024

Not good communication, a lot excuses, they telling me that they change something and it wasn’t true. I brought my car for something and they didn’t do it but they move something,so my car get out from th More

by Claudia R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Services
Dec 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Claudia, we're sorry to see that you were displeased by your recent experience. It's important to us that all our customers get the help they need and apologize for any frustration. We'd like the opportunity to discuss this with you further. Please contact me when it's convenient for you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

December 18, 2024

I took my 2023 pilot for 2 issues, they tried to make me pay for the transmission issue. And the second issues was not fixed. More

by bmanny023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph
Dec 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we're sorry to hear about your recent service visit. We'd like to discuss this with you further and find out a resolution. Please contact me at your earliest convenience. Thank you, and we hope to hear from you soon. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

December 18, 2024

Robert was very helpful. We got everything taken care of in less than a day which was very helpful and everything I expected. More

by urdialesrosec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
Dec 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

It's nice to know you had a 5-star experience with Robert at our dealership. Thank you for choosing Norm Reeves Honda Cerritos, and we hope to see you again. Use our contact form on our website if you need help with anything!

December 16, 2024

Please STOP sending me emails CONSTANTLY to lease or purchase new car. My current Honda is 22 months old with 11,000 miles. LEAVE ME ALONE OR I GO BACK TO LEXIS WHICH I PREFER ANYWAY SINCE I HAD 5 O More

by pat.connors2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina service dept
Dec 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Pat. We're glad you had a positive service visit with Christina. We're sorry for the emails, please reach out to us directly if you need help with this. Our team can provide guidance.

December 15, 2024

Bad service with the guy Mike and I don't know their last name. They don't do nothing. What my car is set when I get it angry, an upset. That's what I do something with my car, but they don't work good enoug More

by michellepernormass262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We'd like to find out more about your service visit for your Honda, Michelle. This is a good opportunity to see what issues we can resolve so that you and other customers will enjoy five-star service. Please contact us at your convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

December 14, 2024

It was your day for Xmas lunch , so he got me in n out quickly .Was a good thing! More

by Redhead
Recommend Dealer
Yes
Employees Worked With
Romeo (sp?)
Dec 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Service should be thorough yet speedy! We're glad that is what our service department delivered to you. If you need an appointment in the future, feel free to schedule it online. Thank you!

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