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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,376 Reviews
Call Service Center (562) 888-5100

2,376 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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January 13, 2025

Took my car to get serviced, tires were low. They said they put in air. Got home realized they didn't. Had to take elsewhere for a service Honda said they had done, but didn't 👎 More

by ruv59911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember name of tech
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Jan 14, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you letting us know that your service appointment wasn't up to your expectations regarding your car's tire issues. This is an issue that we will address with our service team. Hopefully, if you choose to return, we can provide you with a five-star experience during your next service appointment. If you have any further concerns, please contact our dealership. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

January 12, 2025

Service was great, my service provided was helpful, knowledgeable and professional. I would recommend this service center More

by fourshheridans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
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Jan 13, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're happy to hear that your service visit for your Honda went so well! Thanks for sharing, and remember that we have an Express Service program if you're in a rush for routine maintenance. See you next time!

January 11, 2025

Service was good fast and done in a timely manner. The only thing I did not like was when I went to pick up my car I was handed the key and said your car is in the parking lot for you to take. I am ha More

by lcruz47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jan 13, 2025 -

Norm Reeves Honda Superstore Cerritos responded

While we're happy that you were satisfied with service, we're concerned that you had to locate your car on your own and that it was challenging with your handicap. We apologize for that and will be addressing our service department about this issue. Thank you for letting us know, and we hope to provide you with a five-star experience next time. If you'd like to discuss this with a representative, please contact us. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

January 11, 2025

Honda is the best and always give the best top notch customer care. They also give the best deals. More

by Rosaleorodriguez987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hossain Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased that you're so satisfied with the service you've received for your Honda, Rosa and Leo! We appreciate your loyalty, and we're looking forward to serving you again. If you're in a rush, make sure you use our Express Service to get back on the road quickly with the same level of service. Thank you!

January 11, 2025

Mike was very courteous and friendly. I would recommend him to my family and friends More

by no1_eemo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service
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Jan 13, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Mike will be happy to hear this! We look forward to meeting your friends and family and providing them with quality service. We also hope to see you at a future appointment. Remember that you can schedule it online. Thank you!

January 10, 2025

I was very satisfied with the services provided. Miguel Cabrera is very accommodating, helpful, and highly recommendable. More

by ccsano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Cabrera
Report | Print
Jan 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to hear that your service visit for your Honda went so well! Thanks for putting your trust in Miguel, and we look forward to your return. Make sure that you check out our service specials before you stop by next time

January 10, 2025

Great work/service , keep up the fantastic work. running out of things to say . Thanks again More

by Reggie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jan 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We'll take your wonderful review, Reggie! Thanks for taking the time to leave your praise, and we hope to see you in the future for Honda service. You can easily schedule your next appointment online.

January 10, 2025

The Best ever I appreciate the Service from beginning to end and the young gentleman who started my verbal and written agreement was Excellent 👌🏽 More

by Steve Stinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor Rodriguez
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Jan 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

What a nice review, Steve! We're so glad that one of our team members could provide you with the service we expect our customers to receive. Thanks for sharing, and we hope to see you at a future appointment! Feel free to schedule it online.

January 10, 2025

Norm Reeves Honda is the number one Honda dealer in the world. I would recommend this dealer to anyone owning a Honda. There the best!! More

by TECHPACK2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

What a wonderful review! We appreciate the glowing review on your service visit. If you need anything else, please let us know. Thank you! From your number one Honda dealer!

January 10, 2025

Outstanding customer service. The process was very easy and quick. Thank you to everyone who helped me More

by Layla Watson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Canales
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Jan 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's great to hear, Layla! We're glad that you found your Honda service visit satisfying and worthwhile. To put more value into your next service appointment, review our service specials. Thank you!

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