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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,403 Reviews
Call Service Center (562) 888-5100

2,403 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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November 28, 2024

Aaron was nice and helpful. Will go back to him when my car needs service More

by Shereenala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate the positive feedback on Aaron and the service that you received for your Honda, Shereenala! Thanks for letting us know, and please reach out to us if you need anything else.

November 28, 2024

I highly recommend Norm Reeves Honda Superstore Cerritos. I received excellent service from Julie Canala and the service staff. More

by angeline_galgana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're flattered by your recommendation, Angeline! Thanks for taking the time to write this review and giving praise to our staff, especially Julie. See you next time!

November 28, 2024

Their work for me was of very poor quality, they lost my trust and I will not return to that dealer for service if it is not necessary. More

by laser_eddiee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not they
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We'd like to find out more about your service visit for your Honda, Eddie. That way, we can iron out the issues and improve our services for customers like you. Please contact us when it is convenient for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 28, 2024

Awful experience. After waiting 4 hours after a scheduled appointment for an oil change in the morning and then told I may have to leave my car overnight, I chose to c More

by Carrie-Anne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Employee that helped me was Ramiro Monte’s. He was polite and took care of me. It is the management who are booking too many appointments.
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback on the delays you experienced in attempting to get an oil change, Carrie-Anne. This is an issue that we must address so that we can get customers out the door in a timely fashion and provide them with a five-star experience. If you have any further questions or concerns, please reach out. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 26, 2024

Everything's ok, service reliable and fast, as always, Javier Peña is an excellent advisor, More

by Mario Sevilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meysam Kaed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're glad to hear that Javier is delivering the quality service we strive for. Thanks for your perfect rating, and visit us again any time!

November 26, 2024

Good service but it needs more help in the parts department. Waiting for more that 10 minutes More

by karinlbewdss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
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Nov 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback with us! It lets us know what we're doing right and how to improve further. Please reach out to us any time your vehicle needs expert service!

November 26, 2024

I love Cerritos Honda. Always professional and I trust them especially my advisor Miguel, the bestl. More

by Tina R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service, Miguel
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Nov 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Miguel is great at what he does, and we're glad you got to see it first-hand! Thank you for your 5-star rating, Tina, and come see us whenever your car needs service.

November 26, 2024

I sat in my car for about 20 min before anyone attended me. Despite having a 1240 appt it took over 3 hrs for the oil change to be completed. More

by denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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Nov 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We understand your frustration and would like the opportunity to talk with you about your experience further. Please contact me at a time that works for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 25, 2024

Wonderful service department and quick and competent diagnosis and treatment of our vehicle! We were very pleased. More

by cofishdecoud20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Nov 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's great that from diagnosis to repair, you were satisfied with the service for your Honda! Thanks for bringing it to us, and we look forward to serving you again.

November 24, 2024

Great service , great mechanic and great advisors. Told me everything that i need to service and fair More

by jamesgango127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Than
Report | Print
Nov 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're happy that your service for your Honda was up to your expectations, James! We're pleased that we could provide you with the package of service. Thank you, and we hope to see you at a future appointment!

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