Norm Reeves Honda Superstore Cerritos - Service Center
Cerritos, CA
2,385 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center
My service technician was amazing, fast and efficient. I was in and out in two hours. He explained everything well and I left with no questions and an understanding of my service I was in and out in two hours. He explained everything well and I left with no questions and an understanding of my service More
Great service very professional I couldn’t ask for a better service rep. Would recommend to other friends. better service rep. Would recommend to other friends. More
Disappointed after having to return to the service dpt for a mistake that was made on their end the first time around…getting my vehicle back the second time was an even bigger disappointment. My vehicl for a mistake that was made on their end the first time around…getting my vehicle back the second time was an even bigger disappointment. My vehicle now has a deep scratch and a ding/chipped off paint, if you run your fingernail through the scratch you can feel how deep it is. Mind you I have a black car. I appreciate the help with the service at the end of the day but disappointed how Honda treats their client’s vehicles. And yes I would like for someone to reach out to resolve this issue. More
I have always come to this dealership and had a great service. This time was the worst service. I don’t think I am coming back here. The person who was in charge of the service on my car was terrible. service. This time was the worst service. I don’t think I am coming back here. The person who was in charge of the service on my car was terrible. More
Very helpful dealer. Nice service department and very helpful. Explained everything straight forward. Wait time was reasonable. Nice service department and very helpful. Explained everything straight forward. Wait time was reasonable. More
I was helped by Julie Canales, she was professional, pleasant, and approached me with a smile, which made me feel welcomed as a customer. I appreciate this kind of service, as now a days this is not th pleasant, and approached me with a smile, which made me feel welcomed as a customer. I appreciate this kind of service, as now a days this is not the norm. Called me to inform of issue on my 2017 Honda Accord, good service to keep the customer updated. Thank you, Julie, keep that nice smile when helping customers that’s a plus. Also a big thank you to the Service Manager, Christina Ortega, due to the questions I had regarding the issue with the air conditioner, she explained the issue found in my vehicle, and what it should be versus the issue found regarding my air conditioner. Keep up the good work Christina and Julie, asset to Norm Reeves Honda of Cerritos. More