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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,385 Reviews

2,385 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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October 29, 2024

Very good service and excelent attention, fast service and comminication was also good and delivery on time More

by dalonsosan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service people
Oct 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's the kind of service we pride ourselves on providing to our customers, dalonsosan! We're glad that's the experience you were given. Please let us know what we can do for you and your Honda next time. Thank you!

October 29, 2024

My service technician was amazing, fast and efficient. I was in and out in two hours. He explained everything well and I left with no questions and an understanding of my service More

by marlene.guillermo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Oct 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Two hours for a thorough Honda service appointment sounds excellent, Marlene! We appreciate your comments and will pass them on to Oscar. Thanks so much, and we can't wait to help you again!

October 29, 2024

Worse experience Iva head and I have been getting my car service for 10 years here now. First time being dissatisfied More

by Jocelyn0011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julie canales
Oct 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Since you've been a valued customer for 10 years, Jocelyn, we're concerned that you were dissatisfied with the service that your Honda received. We'd like to learn the issues that you encountered so that we can serve you better. Please contact us with your concerns. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 28, 2024

Great service very professional I couldn’t ask for a better service rep. Would recommend to other friends. More

by m_gvlleses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're happy that your service visit for your Honda went so well, m_gvlleses! Thanks for recommending us to your friends, and we hope to work with you again.

October 28, 2024

Inside deep scratches when seat was getting fix. They don't think they should fix their mistake. More

by mfjohanson04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sevice Dept. Jonathan
Oct 28, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're concerned to read that your seat wasn't in the condition you expected after your Honda service visit, mfjohanson04. To resolve any outstanding issues, please contact our dealership. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 28, 2024

Disappointed after having to return to the service dpt for a mistake that was made on their end the first time around…getting my vehicle back the second time was an even bigger disappointment. My vehicl More

by montoyadandre_00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dpt
Oct 29, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We value your feedback, montoyadandre_00, and are concerned that you've had two dissatisfying service experiences. We'd like to make things right, so please contact our dealership to discuss the matter in further detail. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 27, 2024

I have always come to this dealership and had a great service. This time was the worst service. I don’t think I am coming back here. The person who was in charge of the service on my car was terrible. More

by sophiacruz10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The person in charge of getting my car serviced
Oct 28, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Since we value you as a customer, Sophia, we'd like to learn more about the issues you faced during your service visit. That way, we can work on improving them and provide you with the five-star service that you've come to expect. Please contact our dealership to discuss the matter in further detail. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 27, 2024

Very helpful dealer. Nice service department and very helpful. Explained everything straight forward. Wait time was reasonable. More

by guzman.luis1153_
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oct 28, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That sounds like a successful visit, Luis! We're pleased that received all the help you that you needed and that the wait time wasn't too long. Remember to check out our service specials before you next visit. Thank you!

October 26, 2024

I was helped by Julie Canales, she was professional, pleasant, and approached me with a smile, which made me feel welcomed as a customer. I appreciate this kind of service, as now a days this is not th More

by gdelrio008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department, Christina Ortega and Julie Canales
Oct 28, 2024 -

Norm Reeves Honda Superstore Cerritos responded

This review is putting a smile on our faces, gdelrio008! We appreciate the positive feedback on the performance of Julie, Christina, and our service team. Thanks for letting us know about your Honda service visit, and we hope to work with you again!

October 26, 2024

Excellent Good Nice Friendly Good service Honestly Clean On time Sincerely Near by Nice people More

by jmatias_sayayin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier , julie
Oct 28, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We love the list of positive adjectives, jmatias_sayayin! That's all the elements that we like to combine for a successful service visit for your Honda. Thanks for putting your trust in us, and we hope to see you at your next appointment!

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